What our Customers say...

Fire Damage Testimonials

They helped guide me through a dishwasher fire, everything had to be removed and cleaned of smoke and fire extinguisher damage from 3 rooms and a hall filled with lots of art and collectibles.  I had no idea what to do and they walked me through every step.  Jon was a great manager, I was always able to reach him with questions (he always responded promptly, which I REALLY appreciated, he suggested and set up specialty people for my art, rugs, etc., and he managed contact with the insurance co), and he accommodated any special requests whenever possible. Akira was my wonderful day to day contact, I was very concerned with fragile items and Akira and the team he managed didn't mind that I looked over their shoulders until I was comfortable with their packaging and handling, very friendly, happy, and so careful with my delicate items.  Akira wanted everything done just so, and so do I, which was perfect. SERVPRO of NW Portland made a terrible situation manageable. I would highly recommend them for anyone going through a fire or flood. I also highly recommend the art team they arranged, led by Sue at Stars.


I just want to thank the teams of people you have sent in to clean my house after the fire. I had no idea how to start anything and there you were to board me up, clean me up and keep us from going goofy trying to figure it all out! THANK YOU ALL OF YOU.

It is important to me and my family that I put into words how grateful we are. You and all of your employees were always, friendly, courteous and thoughtful in your handling of our mothers belongings after the unfortunate fire that removed her from her home of 55 years. She is 92 with Alzheimers and at 6am her caregiver called me and I was there in less then 5 minutes. To find the street filled with firetrucks, police and even a Helicopter. Within a couple of hours SERVPRO was there to help us understand what steps needed to happen and they handled everything of hers just as they said they would, over the next few months.

We are very thankful that you really take your job seriously and were always there as we needed answers. You and your company are a definite 10 on service and compassion. 

Thank you for everything.

Immediately after an arson fire in my two-story building in Portland OR on Sunday, January 28, 2018, SERVPRO’s Benjamin Newman, Project Manager, and his deconstruction crew moved in to safe the building and commence inventorying and removing tenant belongings and improvements and removing all ceiling, wall, and floor materials down to the bare structure while securing and drying the building and helping adjacent tenants remain in business.  Mr. Newman did a fine job of organizing and scheduling the process, and keeping me apprised of problems and solutions and schedule.  His workers appeared and acted professional, worked quickly, and were invariably courteous to each other, other tenants, and me. 

SERVPRO previously helped me by dehumidifying a building which suffered a burst water pipe under the concrete floor slab.  I remain happy with their work and professionalism, and will certainly call on them for future help and recommend them to other building owners.

It takes a lot to impress me. I expected good and I got good. 

Ultra fine late night response by Tiffany. Super courteous staff all around. 

I am the Facilities Director for a Property Management company here in Portland, OR. I have never dealt with a house fire under my watch, but when SERVPRO arrived on site, I didn't need to know anything. Their team was able to help me navigate the process, first steps, second steps and so on. Their professionalism and calm direction was a great help to me. I thank SERVPRO and their team for having the right things to say and do in such a time of chaos. Thanks SERVPRO.

Great company! Great service! Thank you SERVPRO!