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Fire & Water - Cleanup & Restoration

Archived Why SERVPRO Blog Posts

We respond faster to any size disaster

3/28/2022 (Permalink)

Standing Water in an office building

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you’re choosing a company with strong core values and a commitment to a common vision of growth and improvement. 

Here at SERVPRO of Northwest Portlandwe strive to set the standard for premier cleaning and restoration companies by unifying our team with extensive training. As we continue to grow and prove our capabilities to our community in the greater Portland area, we work to ensure that the standards we have set for our success carries through to every employee, through detailed and regular training.

Our mission is to develop a family of dedicated professionals who strive towards unparalleled quality, constant growth and transparent communication. We believe we can accomplish this mission through training, attention to detail, and consistent adherence to our values. They are as follows:

Unparalleled Quality.

We strive to set a higher standard of integrity through excellent customer service, workmanship and teamwork.

Family Culture.

We create a happy environment where everyone can excel and realize their full potential through teamwork, trust, mutual respect and prosperity.

Constant Growth.

We desire for continuous personal and professional growth to achieve success.

Effective Communication.

Open and transparent communication throughout all levels of the business.

Identify and Develop Quality Leaders.

Identify quality leaders through education, training, opportunity, technology and encouragement. 



When you choose SERVPRO of Northwest Portland, you choose a company with strong values. If you ever need restoration services, call a company that you can trust - call us at 503-283-3658.

A word from our Customer

3/10/2022 (Permalink)

boarded up home after a severe fire

SERVPRO of Northwest Portland prides itself in providing an excellent service to our Portland community. Outstanding service includes outstanding customer service. If our customers are unhappy, we are unhappy. Our track record speaks for itself. Here is what a few of our customers had to say about their experience with our franchise:

“Little did we know that the extent of the water damage in our bathroom would extend into our laundry room.  The different technicians that subsequently came to our home over the course of the busy holiday months were always timely - letting us know they would work with our schedule and work with our insurance company.
It was absolutely a pleasure to watch and experience the expertise of your workers - especially when we realized that abatement of some asbestos materials needed to be removed both in the bathroom and later discovered in our crawl space.  
We have recommended SERVPRO to a neighbor who needs a consultation for a mold issue in his house.  Keep up the great reputation. You need to be proud of your workers - the cleanliness of our house was so respected! Again, thanks.”  Paul and Beryl M.

“Hired this company to clean walls and ceilings in preparation to paint. I worked with Jesse regarding this work who was excellent. Showed up on time to give me an estimate, very professional, answered all my questions, did an extensive, thorough estimate for each room and told me I could select what work I wanted them to do. I would highly recommend this company.” Leslie C

“It is important to me and my family that I put into words how grateful we are. You and all of your employees were always, friendly, courteous and thoughtful in your handling of our mothers belongings after the unfortunate fire that removed her from her home of 55 years. She is 92 with Alzheimer’s and at 6am her caregiver called me and I was there in less then 5 minutes. To find the street filled with firetrucks, police and even a Helicopter. Within a couple of hours SERVPRO was there to help us understand what steps needed to happen and they handled everything of hers just as they said they would, over the next few months.

We are very thankful that you really take your job seriously and were always there as we needed answers. You and your company are a definite 10 on service and compassion. 

Thank you for everything.” Betty H

Serving the veteran community in Portland, OR

3/10/2022 (Permalink)

Large SERVPRO Tent and Crew

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO understands the value that veterans, military spouses, veteran caregivers, and disabled veterans bring to our SERVPRO Family. While SERVPRO of Northwest Portland is an independently owned and operated franchise of the SERVPRO brand, we are proud of the support the SERVPRO brand has for veterans and their families.

Our SERVPRO Headquarters has committed to hiring 1,000 veterans by 2022, and SERVPRO of Northwest Portland commends their commitment to our veteran community. Here at our company, we value the opportunity to provide employment to veterans, military spouses, veteran caregivers, and disabled veterans. Currently, SERVPRO of Northwest Portland has five veteran employees and, like our brand headquarters, we are eager to grow that number.

As a mission driven company, our core values and mission align with the teachings of the military to their service members. We believe that by hiring a veteran we are not only providing a job to someone who made a selfless commitment to our country, but we are giving them the opportunity to start a career.

At SERVPRO of Northwest Portland, we strongly believe that veterans will find a community in our workplace. We strive to continue to build on that community of support within our workplace and our SERVPRO Family.

Our company is better because of the diverse perspectives our veteran employees bring to our culture, and we continue to be grateful for having them as a part of our SERVPRO Family.


Most of all, SERVPRO of Northwest Portland thanks all military service members for their service, sacrifice, and the example they set for our community.

CE Classes in house

3/7/2022 (Permalink)

SERVPRO training equipment

STOP! If you have water or fire damage in your property, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO of Northwest Portland values our relationships with insurance carriers and their representatives in our region. We understand that responding quickly and efficiently to our customers’ water, fire, and mold damage is a team effort between local insurance professionals and our staff. 

SERVPRO of Northwest Portland has offered complimentary continuing education (CE) classes to insurance professionals in our area for years, and we treasure the great relationships we’ve built during our classes. As a continuing education provider in the State of Oregon, we are always working towards improving our CE curriculum - building on our material and bringing fresh information to our attendees. 

Recently, the Oregon Legislature passed SB 251 and it has new requirements for insurance adjusters licensed in Oregon. Per the Oregon Department of Insurance, “the new law requires Oregon licensed adjusters, both resident and non-resident, to have 24 hours of continuing education prior to renewal, including 3 hours of ethics and 3 hours of Oregon Law.”

Adjusters who also hold Oregon resident producer licenses will be able to fulfill these new CE requirements using credits earned through their producer license; the accrued 24 hours of CE will apply to both license renewals. 

The new CE requirement applies to any individual who has had the full 24 months to complete the continuing education. As such, the first licenses that this will apply to are those issued or renewed on or after January 1, 2020. The Oregon Department of Insurance will be enforcing the education requirement for all licenses that expire on January 31, 2022 or later.

SERVPRO of Northwest Portland is offering a total of 24 CE classes during 2020. If you are an insurance producer or adjuster, sign up now by visiting our community page here. All of our CE classes are coordinated by Matana McIntire, our Marketing Support Coordinator - if you have any questions, feel free to call her at our office line at 503-283-3658. 

CE classes at SERVPRO of Northwest Portland are reserved for insurance professionals only, please contact for special consideration. Registration is determined on a first come, first serve basis. Each class is held in person, and attendees must be present to receive credit.

Reviews and Testimonials

3/1/2022 (Permalink)

Standing water in a living room

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you’re choosing a company that puts people first. 

We take pride in our ability to advise property owners on their property damage situation. We always offer the best course of action, even if that action is to refer to another company or to go a different direction. With our expertise comes an ethical obligation to inform without bias, and we try to give objective advice for our customers and potential customers at all times. 

At the end of the day, however, we will proceed how the property owner wishes to. If a homeowner would prefer an alternate cleaning agent, we will accommodate them; if they would like us to alter our cleaning process to account for their special building material needs or concerns, we will do so; and if a customer would like us to restore a personal possession as much as possible and return it to them, despite us deeming it ‘unsalvageable’, then we will do as a customer wishes.

We will work together with a customer so that they have the necessary information to make the right decision when it comes to their property. People will always come first at SERVPRO of Northwest Portland, and we carry that thought through everything we do.

Here is what Tammy A. had to say about our company on Google.

“I just want to give quick props to this company. I thought I had an emergency, they sent somebody out right away… They were super professional, very personal and super honest. You don’t find that a lot of times in a company, sometimes they’re just out to make a buck and these guys told me exactly what was wrong and didn’t try to make it out to be something bigger than it was.”

Thank you, Tammy, for your very kind words! 

If you experience significant property damage and need help navigating the claims and restoration process, trust that SERVPRO of Northwest Portland has your best interests at heart. Call us as soon as you sustain property damage at 503-283-3658.

SERVPRO Clean

11/26/2021 (Permalink)

SERVPRO Equipment

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Northwest Portland 503-283-3658

Ready For You

3/23/2021 (Permalink)

Late Night Fire

SERVPRO of NW Portland provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in the Multnomah County area.

We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 503-283-3658 SERVPRO of NW Portland

Residential Services

Whether your Multnomah County home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property in the Multnomah County Area. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business.

Advanced technology and techniques

3/10/2021 (Permalink)

Demolition

We, at SERVPRO of Northwest Portland invest in the latest technology and equipment because it helps us restore your home more quickly and efficiently while minimizing cost. We invest in technology such as a thermal camera that allows us to detect moisture inside walls, technology like rescue mats that help to extract water from your hardwood floors and allow them to be dried in place. SERVPRO puts time and money into researching and developing the absolute best products to help to clean and restore your home or workplace to preloss condition.

Having advanced technology regarding restoration products can reduce the amount of demolition and damage to your home. Rather than having to cut a hole in a wall to read the moisture we can detect it with a state-of-the-art thermal camera. This saves time, money and prevents unneeded demolition or archaic restoration methods.

Working For You

3/9/2021 (Permalink)

office building

At SERVPRO of Northwest Portland we pride ourselves in working with; not for, your insurance company. We always keep your best interest in mind which entails not cutting corners to meet minimum material and labor criteria. This means we use the material, labor, and engineers to best return your home to preloss condition rather than using sub-par or less-than-equal parts to save your insurance money from your loss.

Our team has the experience, knowledge, and legal advisors to ensure that your property returns to preloss condition regardless of the requests or restrictions your insurance company places on your loss claim. If you have any questions regarding the working relationship between yourself, your insurance company/adjuster and our company feel free to call us at (503) 283-3658

Faster to Any Size Diaster

3/4/2021 (Permalink)

Aftermath of a Disaster

SERVPRO® of Northwest Portland knows that when disaster strikes immediate action is key to limiting damages. One service that we offer is to help identify where the emergency shut off are in your business so that you and your crews know what to do if disaster should strike. When everyone knows where to go and what to do when disaster strikes, injuries and damages go way down.  Call SERVPRO® of Northwest Portland at (503) 283-3658 to talk about how we can help.

During a disaster or emergency situation it is vital to ensure the safety of those in and around the building prior to locating and turning off any emergency shutoffs. Only access these areas if you are in no immediate danger and the safety of others is cared for first.

Certified and Ready

3/2/2021 (Permalink)

IICRC Logo

SERVPRO of Northwest Portland is an IICRC certified restoration service provider. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for the Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Northwest Portland

SERVPRO of Northwest Portland specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Certifications

  • RRRP - Lead-Based Paint Activities and Renovation
  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • SRT - Fire & Smoke Damage Restoration Technician

Why SERVPRO of Northwest Portland can handle any project

11/25/2020 (Permalink)

Here at SERVPRO of Northwest Portland, we understand the importance of being able to respond to any property damage disaster, no matter how big or small. This is why our company has made significant investments into the tools and equipment that enable us to serve the greater Portland area. Here is why SERVPRO of Northwest Portland stands out from our competitors:

1. Our 60,000+ square foot warehouse. 

Located at the heart of the city in the St. John’s neighborhood, our SERVPRO warehouse sits on the river with a view of the St. John’s Bridge. Having a strategic location like where we are makes it so we can serve the greater Portland and southwest Washington area. Additionally, the size and scale of our industrial warehouse allows us to have designated vault storage, office space, an industrial textile cleaning room, and more. 

2. Our equipment.

SERVPRO of Northwest Portland has all the equipment we need, and we’re always ready to order more as we continue to grow. Some of what sets us apart from our competitors is our investment in specialized equipment, such as ice-blasting machines. Overall, our company has thousands of units of equipment that aid us in water extraction, air movement, dehumidification, pressurized air flow control, temperature control, and more. 

3. Our technology.

Our company continues to grow with the industry, and we keep our eye on new innovations and technology that helps our process or our customers’ experience. We continue to make improvements in our process so that we continue to offer the best service to our community.


If you experience property damage to your home or business, you can trust SERVPRO of Northwest Portland to provide quality restoration services. Call us 24/7 to receive service at 503-283-3658.

We are Cleaning Experts - SERVPRO of Northwest Portland

3/24/2020 (Permalink)

Call SERVPRO of Northwest Portland at 503-SERVPRO, or email us to learn how we can help.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Northwest Portland 503-283-3658

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

People come first at SERVPRO of Northwest Portland

3/12/2020 (Permalink)

Trust the company that goes above and beyond - call SERVPRO of Northwest Portland at 503-SERVPRO.

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you’re choosing a company that puts people first. 

We take pride in our ability to advise property owners on their property damage situation. We always offer the best course of action, even if that action is to refer to another company or to go a different direction. With our expertise comes an ethical obligation to inform without bias, and we try to give objective advice for our customers and potential customers at all times. 

At the end of the day, however, we will proceed how the property owner wishes to. If a homeowner would prefer an alternate cleaning agent, we will accommodate them; if they would like us to alter our cleaning process to account for their special building material needs or concerns, we will do so; and if a customer would like us to restore a personal possession as much as possible and return it to them, despite us deeming it ‘unsalvageable’, then we will do as a customer wishes.

We will work together with a customer so that they have the necessary information to make the right decision when it comes to their property. People will always come first at SERVPRO of Northwest Portland, and we carry that thought through everything we do.

Here is what Tammy A. had to say about our company on Google.

“I just want to give quick props to this company. I thought I had an emergency, they sent somebody out right away… They were super professional, very personal and super honest. You don’t find that a lot of times in a company, sometimes they’re just out to make a buck and these guys told me exactly what was wrong and didn’t try to make it out to be something bigger than it was.”

Thank you, Tammy, for your very kind words! 

If you experience significant property damage and need help navigating the claims and restoration process, trust that SERVPRO of Northwest Portland has your best interests at heart. Call us as soon as you sustain property damage at 503-283-3658.

Values that differentiate SERVPRO of Northwest Portland from other restoration vendors

3/11/2020 (Permalink)

Choose SERVPRO of Northwest Portland - call us NOW at 503-SERVPRO.

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you’re choosing a company with strong core values and a commitment to a common vision of growth and improvement. 

Here at SERVPRO of Northwest Portland, we strive to set the standard for premier cleaning and restoration companies by unifying our team with extensive training. As we continue to grow and prove our capabilities to our community in the greater Portland area, we work to ensure that the standards we have set for our success carries through to every employee, through detailed and regular training.

Our mission is to develop a family of dedicated professionals who strive towards unparalleled quality, constant growth and transparent communication. We believe we can accomplish this mission through training, attention to detail, and consistent adherence to our values. They are as follows:

Unparalleled Quality.

We strive to set a higher standard of integrity through excellent customer service, workmanship and teamwork.

Family Culture.

We create a happy environment where everyone can excel and realize their full potential through teamwork, trust, mutual respect and prosperity.

Constant Growth.

We desire for continuous personal and professional growth to achieve success.

Effective Communication.

Open and transparent communication throughout all levels of the business.

Identify and Develop Quality Leaders.

Identify quality leaders through education, training, opportunity, technology and encouragement. 



When you choose SERVPRO of Northwest Portland, you choose a company with strong values. If you ever need restoration services, call a company that you can trust - call us at 503-283-3658.

SERVPRO of Northwest Portland has emergency restoration response like no other vendor

3/11/2020 (Permalink)

Trust the company that goes above & beyond - call SERVPRO of Northwest Portland at 503-SERVPRO.

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you’re choosing a company with a 24/7 emergency restoration response like no other vendor.

Our Priority Response (PR) team is a crucial department within our company that enables us to go above and beyond for our customers. Through our PR team, we are able to offer 24/7 emergency restoration services - this means that no matter the time or day, our PR team members will respond to your property damage to begin services.

Our Priority Response team responds to fire and storm damage incidents that need immediate emergency restoration, or EMG, services. When they respond to a property damage, they will work with the property owner or manager to determine which emergency services are needed, and then our team will work until it is complete and the property is secure. Even if that means our crews are working all night! 

The EMG services our Priority Response team provides can include working with local fire response teams to tape off affected areas; setting up asbestos and lead testing as soon as possible; cleaning and clearing hazards around the damaged area or public spaces adjacent to the affected area to ensure safety; boarding up, tarping, or fencing all building entrances and the surrounding work area so that the building and property are secured.

SERVPRO of Northwest Portland is lucky to have an experienced, caring, and dedicated Priority Response team. While being on-call 24/7 can seem like a daunting task for our PR team members, they thrive under that responsibility because they’re passionate about helping property owners navigate the recovery process after significant property damage. 


At SERVPRO of Northwest Portland, people come first. Our PR Team lives and breaths that commitment every day and they are always ready to assist our community after fire, water, and storm damage. If you experience significant property damage and need help navigating the claims and restoration process, you can call on SERVPRO of Northwest Portland’s Priority Response Team at any time or day: 503-283-3658.

Our passion for preparing Portland residents for emergencies

3/5/2020 (Permalink)

Call us NOW at 503-SERVPRO if you need restoration services!

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you entrust your property to a company that is passionate about safety, security, and the prevention of future emergency incidents. 

Our company understands that we have a unique opportunity to share our knowledge on property damage loss control. Our owners, Nick and Lorelei Steen, come from a family of SERVPRO franchise owners that dates back two generations. Here at SERVPRO of Northwest Portland, we try to pull from that generational knowledge of property damage restoration to provide our community with the best tools to prevent damage in their own homes and businesses.

When we begin a project, we focus on building a relationship of trust with our customer. We share all our knowledge and expertise, ensuring that no matter which direction the customer chooses to go, they have the information necessary to make an informed decision. 

We implement preparedness into many of our operations here at SERVPRO of Northwest Portland. We are active in our community and will partner with local preparedness experts to participate in awareness events, such as the City of Tigard’s annual Preparedness Fair in Cook Park. We also publish helpful tips, tricks, and practices that everyone can implement in their day-to-day life to help prevent and prepare for emergency incidents. 

Whether or not you choose SERVPRO of Northwest Portland to handle your restoration needs, we want you to have the tools necessary to ensure the safety of yourself and your family. We will continue to promote emergency preparedness awareness in the Portland Metro Area going forward. If you have any questions or concerns regarding emergency preparedness, visit our other blogs to read about fire safety, storm safety, and commercial preparedness. We also encourage our community to visit Ready.gov for more information on preparedness.


If you do sustain property damage on your home or business, know that you can always call SERVPRO of Northwest Portland to handle your restoration project. Call us at 503-283-3658 as soon as you experience damage.

Our commitment to the Portland Veteran Community

3/2/2020 (Permalink)

At SERVPRO of Northwest Portland, we value the contributions of our veteran community members!

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO understands the value that veterans, military spouses, veteran caregivers, and disabled veterans bring to our SERVPRO Family. While SERVPRO of Northwest Portland is an independently owned and operated franchise of the SERVPRO brand, we are proud of the support the SERVPRO brand has for veterans and their families.

Our SERVPRO Headquarters has committed to hiring 1,000 veterans by 2022, and SERVPRO of Northwest Portland commends their commitment to our veteran community. Here at our company, we value the opportunity to provide employment to veterans, military spouses, veteran caregivers, and disabled veterans. Currently, SERVPRO of Northwest Portland has five veteran employees and, like our brand headquarters, we are eager to grow that number.

As a mission driven company, our core values and mission align with the teachings of the military to their service members. We believe that by hiring a veteran we are not only providing a job to someone who made a selfless commitment to our country, but we are giving them the opportunity to start a career.

At SERVPRO of Northwest Portland, we strongly believe that veterans will find a community in our workplace. We strive to continue to build on that community of support within our workplace and our SERVPRO Family.

Our company is better because of the diverse perspectives our veteran employees bring to our culture, and we continue to be grateful for having them as a part of our SERVPRO Family.


Most of all, SERVPRO of Northwest Portland thanks all military service members for their service, sacrifice, and the example they set for our community.

SERVPRO offers continuing education for insurance professionals in Northwest Portland!

2/11/2020 (Permalink)

Visit our 'COMMUNITY EVENTS' page to sign up for CE classes NOW, or call us at 503-SERVPRO.

STOP! If you have water or fire damage in your property, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO of Northwest Portland values our relationships with insurance carriers and their representatives in our region. We understand that responding quickly and efficiently to our customers’ water, fire, and mold damage is a team effort between local insurance professionals and our staff. 

SERVPRO of Northwest Portland has offered complimentary continuing education (CE) classes to insurance professionals in our area for years, and we treasure the great relationships we’ve built during our classes. As a continuing education provider in the State of Oregon, we are always working towards improving our CE curriculum - building on our material and bringing fresh information to our attendees. 

Recently, the Oregon Legislature passed SB 251 and it has new requirements for insurance adjusters licensed in Oregon. Per the Oregon Department of Insurance, “the new law requires Oregon licensed adjusters, both resident and non-resident, to have 24 hours of continuing education prior to renewal, including 3 hours of ethics and 3 hours of Oregon Law.”

Adjusters who also hold Oregon resident producer licenses will be able to fulfill these new CE requirements using credits earned through their producer license; the accrued 24 hours of CE will apply to both license renewals. 

The new CE requirement applies to any individual who has had the full 24 months to complete the continuing education. As such, the first licenses that this will apply to are those issued or renewed on or after January 1, 2020. The Oregon Department of Insurance will be enforcing the education requirement for all licenses that expire on January 31, 2022 or later.

SERVPRO of Northwest Portland is offering a total of 24 CE classes during 2020. If you are an insurance producer or adjuster, sign up now by visiting our community page here. All of our CE classes are coordinated by Matana McIntire, our Marketing Support Coordinator - if you have any questions, feel free to call her at our office line at 503-283-3658. 

CE classes at SERVPRO of Northwest Portland are reserved for insurance professionals only, please contact for special consideration. Registration is determined on a first come, first serve basis. Each class is held in person, and attendees must be present to receive credit.

Source: Oregon Department of Insurance

Partnering with Portland Area Property Managers

3/11/2019 (Permalink)

Property Managers have enough on their plate. We can help share some of the load.

As a property manager, it is your job to ensure the safety and comfort of your tenants. Your job requires you to wear many “hats” and in the course of your working day, you may act as an accountant, a maintenance technician and sometimes a referee! Your job is to direct the workflow around your properties to keep them in good working order. This means you will partner with many service providers, such as a plumber, a handyman and an electrician. One of the many partners that should be on your speed dial is an emergency restoration service provider.

SERVPRO of Northwest Portland

Our franchise has worked with countless property managers and their tenants during a time of crisis. Our crew is highly trained and IICRC certified to handle fire, water and even sewage back up. Got mold? We got you covered. Our warehouse is fully stocked with the latest cutting edge equipment and the RIGHT tools for the specific job.

Managing a multi-unit property gives you quite enough to worry about. You are responsible for daily upkeep around the property, as well as insuring you are following all applicable codes and regulations. Regardless of if you manage apartment complexes, luxury condos or even commercial office buildings, you will eventually need our assistance, and we will always be there, 24/7, to provide the help you need, when you need it most.

SERVPRO of Northwest Portland prides itself in providing the highest quality service in the industry for the best value. Our crew and project managers are trained to pay attention to the details when they are surveying your property. We will come up with the best plan for your situation, every time.

In addition to our outstanding service and reputation, we can help you put a customized Emergency READY Profile into place can that can make the all the difference when it counts the most. Did you know that SERVPRO of Northwest Portland can help you put together an ERP free of charge?

Contact us today to find out more about scheduling an appointment at your property with one of our qualified representatives. This complimentary assessment of your building will help you and your staff save crucial time in the event of an emergency and establish us as your fire and water mitigation provider. 503-283-3658

Why Portland Area Insurance Agents Prefer To Work with SERVPRO of Norhwest Portland

3/11/2019 (Permalink)

SERVPRO of Northwest Portland is a preferred vendor for many insurance providers.

SERVPRO of Northwest Portland has many years and countless success stories in the property restoration industry. We have a strong working understanding of the role of the insurance agent and provider in an emergency scenario. We have worked with insurance agents and their insureds in almost every disaster situation imaginable. We are proud of our track record and feel we are the Portland area’s best choice for emergency restoration. Here are a few reasons why we are many insurance agent’s top choice when referring a service provider to their customers.

  • To avoid secondary damage, we prioritize response time. The customer will be appreciative of our expedience and sense of urgency. We know from experience that the longer we wait to get the restoration process underway, the more chance there is for secondary damage. Insurance agents appreciate this as well, because it lowers the cost of the overall job, and that means less money to be paid out on the insurance claim.
  • Generally speaking, our goal is to RESTORE anything that can be restored, as opposed to just replacing everything in sight, like a lot of other services. This process saves additional money on the overall cost of the remediation project and subsequent insurance claim.
  • Due to a cutting edge inventory technology employed by our contents department called ICAT, our staff can provide the customer or agent with a complete inventory, complete with photos and pertinent information, of all of the items in storage or in the restoration process at any time. This can even be accessed online, 24/7.
  • Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications. We are equipped with the knowledge and high standards required to be an IICRC certified service provider.

It is our job here at SERVPRO of Northwest Portland to be a reassuring presence for our customers and provide them with the best customer service in the industry. We work with agents and adjusters to provide expedient and exceptional property restoration. If you are an insurance agent and would like to learn more about how we can serve you and your customers, or if you would like to take advantage of one of our regular complimentary CE Classes, call us today. We would like to get to know you. 503-283-3658

Trauma Clean Up Specialists

3/8/2019 (Permalink)

SERVPRO of Northwest Portland is your ally when facing a difficult traumatic event.

When a significant traumatic event takes place in your home or business, the area needs to be thoroughly disinfected and cleaned in the shortest time possible. Here are a few reasons why it is crucial to address the clean-up of the situation as soon as possible.

Pathogens can spread fast – After an event that involves significant blood or bodily fluid loss, the risk of blood borne infectious pathogens is very high. Proper trauma cleanup removes all pathogens from the area, cleans the air and neutralizes the risk of spreading it further.

Replacement of fabrics and affected surfaces –Many times, furniture and other surfaces may be stained with fluids and will need replacement. A professional trauma cleaning specialist will be able to ascertain what surfaces can be restored and what surfaces will need replacing, depending on the severity of the event.

Emotional Recovery- Often times, traumatic events that require calling on the services of a professional are devastating to the residents of the home. If it involved the death of a pet or a loved one, returning to the site of the event will be a very negative emotional experience. A thorough professional cleaning of the area will begin the road to recovery for all affected parties. It is also far easier for a professional team who is emotionally detached from the event to complete the cleaning process.

Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Our first focus is always safety. We will always treat your property and those in grieving with the greatest empathy and respect in the face of trying circumstances. Our team of IICRC certified professionals are prepared to help you and your family on the road to recovery. We are always here to help, 24/7. 503-283-3658

...and now, a word from our customers!

3/6/2019 (Permalink)

When our customers are happy, we are happy!

SERVPRO of Northwest Portland prides itself in providing an excellent service to our Portland community. Outstanding service includes outstanding customer service. If our customers are unhappy, we are unhappy. Our track record speaks for itself. Here is what a few of our customers had to say about their experience with our franchise:

“Little did we know that the extent of the water damage in our bathroom would extend into our laundry room.  The different technicians that subsequently came to our home over the course of the busy holiday months were always timely - letting us know they would work with our schedule and work with our insurance company.
It was absolutely a pleasure to watch and experience the expertise of your workers - especially when we realized that abatement of some asbestos materials needed to be removed both in the bathroom and later discovered in our crawl space.  
We have recommended SERVPRO to a neighbor who needs a consultation for a mold issue in his house.  Keep up the great reputation. You need to be proud of your workers - the cleanliness of our house was so respected! Again, thanks.”  Paul and Beryl M.

“Hired this company to clean walls and ceilings in preparation to paint. I worked with Jesse regarding this work who was excellent. Showed up on time to give me an estimate, very professional, answered all my questions, did an extensive, thorough estimate for each room and told me I could select what work I wanted them to do. I would highly recommend this company.” Leslie C

“It is important to me and my family that I put into words how grateful we are. You and all of your employees were always, friendly, courteous and thoughtful in your handling of our mothers belongings after the unfortunate fire that removed her from her home of 55 years. She is 92 with Alzheimer’s and at 6am her caregiver called me and I was there in less then 5 minutes. To find the street filled with firetrucks, police and even a Helicopter. Within a couple of hours SERVPRO was there to help us understand what steps needed to happen and they handled everything of hers just as they said they would, over the next few months.

We are very thankful that you really take your job seriously and were always there as we needed answers. You and your company are a definite 10 on service and compassion. 

Thank you for everything.” Betty H

IICRC Certified Service Provider

3/5/2019 (Permalink)

We wear our certification with pride and dignity!

SERVPRO of Northwest Portland is an IICRC certified restoration service provider. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for the Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Northwest Portland

SERVPRO of Northwest Portland specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Certifications

  • RRRP - Lead-Based Paint Activities and Renovation
  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • SRT - Fire & Smoke Damage Restoration Technician