Serving the veteran community in Portland, OR

3/10/2022 (Permalink)

Large SERVPRO Tent and Crew

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO understands the value that veterans, military spouses, veteran caregivers, and disabled veterans bring to our SERVPRO Family. While SERVPRO of Northwest Portland is an independently owned and operated franchise of the SERVPRO brand, we are proud of the support the SERVPRO brand has for veterans and their families.

Our SERVPRO Headquarters has committed to hiring 1,000 veterans by 2022, and SERVPRO of Northwest Portland commends their commitment to our veteran community. Here at our company, we value the opportunity to provide employment to veterans, military spouses, veteran caregivers, and disabled veterans. Currently, SERVPRO of Northwest Portland has five veteran employees and, like our brand headquarters, we are eager to grow that number.

As a mission driven company, our core values and mission align with the teachings of the military to their service members. We believe that by hiring a veteran we are not only providing a job to someone who made a selfless commitment to our country, but we are giving them the opportunity to start a career.

At SERVPRO of Northwest Portland, we strongly believe that veterans will find a community in our workplace. We strive to continue to build on that community of support within our workplace and our SERVPRO Family.

Our company is better because of the diverse perspectives our veteran employees bring to our culture, and we continue to be grateful for having them as a part of our SERVPRO Family.

Most of all, SERVPRO of Northwest Portland thanks all military service members for their service, sacrifice, and the example they set for our community.

3 Things to Remember when navigating a Fire Claim

3/10/2022 (Permalink)

Burnt Kitchen from a Fire

1. You do not have to go this alone! SERVPRO of Northwest Portland deals with fire restoration every day. We have helped countless families and businesses navigate the ins and outs of their insurance claims after a fire disaster. We will walk with you, step by step, through the entire process. From initial filing, to working with your adjuster to returning to your newly restored home of business.

2. Stay Proactive! Turn off utilities such as your electrical, gas and any other pertinent utilities. Make sure that the fire is completely out and nothing has been allowed to continue to smolder. Board up entries to prevent vandalism and theft. Finally, keep a close eye on the developing situation to be aware of any additional issues that may arise. Make sure to keep track of expenses and retain all related receipts. Your insurance company may be reimbursing you for the cost of fire related expenses, depending on the provisions made in your policy.

3. File Your Claims ASAP! All insurance policies with require you to report your losses as soon as possible or within a reasonable time frame. Shortly after contacting your insurance provider, you will be required to submit a claim. Make sure to keep account of all communications. As mentioned above, SERVPRO of Northwest Portland can help you with this entire process and is your ally and advocate in this time of crisis.

If you are faced with the difficulty of a fire loss at your home or business, call us today and we will help you get the ball rolling. The sooner you contact us, the sooner we can help make it “Like it never even happened”. 503-283-3658

Deodorizing your property after a fire

3/10/2022 (Permalink)

Fire with a black background

SERVPRO of Northwest Portland is an expert on restoring properties after fire damage. The first thing you think of is cleaning the debris, soot, and char damage – but the damage that can linger the longest is the smell. This is why a huge part of our restoration process after a fire is deodorization.

There are a few ways we can do this. For textiles and clothing, we have two large commercial washing machines that can deep clean large loads. If textiles still need odors removed after washing, we have what we call an “Ozone room.” An Ozone room is a containment area where contents can be stored over night where they will be deodorized using an unstable oxygen molecule. Ozone is able to destroy odor particles in materials through oxidation, and works wonders for organic odors and fire odors. It takes time to work, and must be set to operate when no persons are around.

Since SERVPRO of Northwest Portland has moved to our new 64,000 square foot warehouse in the St. John’s neighborhood in Portland, we are building an even bigger Ozone Room. This enables our SERVPRO to be able to take on any size fire damage. If you ever find yourself in the aftermath of a fire incident, no matter the size, call SERVPRO of Northwest Portland to handle your restoration needs.

What To After a Fire

3/10/2022 (Permalink)

boarded up home after a severe fire

A house fire can be one of the most devastating events to occur in the life of a homeowner. In an attempt to save money, insurance companies will actively look for ways to penny-pinch fire insurance claims. It is likely you have lost a tremendous amount of personal belongings and have suffered a substantial amount of mental anguish. You don’t need an insurance company giving you grief about your claim. Here are a few tips that you can proactively implement in the event of a fire loss.

Review your policy

You may have replacement coverage for you home, but it may only be for “actual cash value” for your lost personal items. Upon contacting your insurance company, the agent should be able to tell you about this and may suggest purchasing an endorsement to ensure that your personal belongs will, in fact be covered under a replacement policy.

Secure Your Property

Most homeowner’s coverage policies require the insured to make reasonable efforts to minimize secondary damage to their property. Without getting overly complicated, this is what is known as your duty to mitigate damages. These are usually simple items such as covering exposed areas with plastic or shutting off the water main in the event of a burst pipe. It is likely that you will be reimbursed for any expense incurred when you start your claim.

Immediately File Your Claim.

All homeowner policies require that you report the damage as soon as possible. Your first step is to submit a “proof of loss” claim to your agent. This document will consist of an itemized list your losses and the value of each item. The longer you put off this step, the longer it will take your insurance company to send an adjuster to address your claim.

Record Your Living Expenses

All homeowner’s policies contain a “loss of use” clause which entitles the insured to be reimbursed for additional living expenses incurred while their home is uninhabitable. Be mindful that these expenses only include additional living expenses, meaning the difference between your normal expenses and what it is costing your while you are kept from your home. An example of this would be If your families normal food budget is $600, but due to your circumstance, your family spends $750 in a week by going out to eat, you can claim that additional $150.

Fire damage remediation is a long process, and navigating your insurance can prove to be difficult without the correct knowledge. Regardless of if you have experienced a small kitchen fire or a complete burn down, you will need an experienced restoration company to help assess the damage. SERVPRO of NW Portland is ready when fire strikes, 24/7. Our team of highly trained, IIRC certified professionals see this every day. Let us be your partner in the road to recovery. Call us today. 503-283-3658. We are always here to help.

CE Classes in house

3/7/2022 (Permalink)

SERVPRO training equipment

STOP! If you have water or fire damage in your property, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO of Northwest Portland values our relationships with insurance carriers and their representatives in our region. We understand that responding quickly and efficiently to our customers’ water, fire, and mold damage is a team effort between local insurance professionals and our staff. 

SERVPRO of Northwest Portland has offered complimentary continuing education (CE) classes to insurance professionals in our area for years, and we treasure the great relationships we’ve built during our classes. As a continuing education provider in the State of Oregon, we are always working towards improving our CE curriculum - building on our material and bringing fresh information to our attendees. 

Recently, the Oregon Legislature passed SB 251 and it has new requirements for insurance adjusters licensed in Oregon. Per the Oregon Department of Insurance, “the new law requires Oregon licensed adjusters, both resident and non-resident, to have 24 hours of continuing education prior to renewal, including 3 hours of ethics and 3 hours of Oregon Law.”

Adjusters who also hold Oregon resident producer licenses will be able to fulfill these new CE requirements using credits earned through their producer license; the accrued 24 hours of CE will apply to both license renewals. 

The new CE requirement applies to any individual who has had the full 24 months to complete the continuing education. As such, the first licenses that this will apply to are those issued or renewed on or after January 1, 2020. The Oregon Department of Insurance will be enforcing the education requirement for all licenses that expire on January 31, 2022 or later.

SERVPRO of Northwest Portland is offering a total of 24 CE classes during 2020. If you are an insurance producer or adjuster, sign up now by visiting our community page here. All of our CE classes are coordinated by Matana McIntire, our Marketing Support Coordinator - if you have any questions, feel free to call her at our office line at 503-283-3658. 

CE classes at SERVPRO of Northwest Portland are reserved for insurance professionals only, please contact for special consideration. Registration is determined on a first come, first serve basis. Each class is held in person, and attendees must be present to receive credit.

Reviews and Testimonials

3/1/2022 (Permalink)

Standing water in a living room

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you’re choosing a company that puts people first. 

We take pride in our ability to advise property owners on their property damage situation. We always offer the best course of action, even if that action is to refer to another company or to go a different direction. With our expertise comes an ethical obligation to inform without bias, and we try to give objective advice for our customers and potential customers at all times. 

At the end of the day, however, we will proceed how the property owner wishes to. If a homeowner would prefer an alternate cleaning agent, we will accommodate them; if they would like us to alter our cleaning process to account for their special building material needs or concerns, we will do so; and if a customer would like us to restore a personal possession as much as possible and return it to them, despite us deeming it ‘unsalvageable’, then we will do as a customer wishes.

We will work together with a customer so that they have the necessary information to make the right decision when it comes to their property. People will always come first at SERVPRO of Northwest Portland, and we carry that thought through everything we do.

Here is what Tammy A. had to say about our company on Google.

“I just want to give quick props to this company. I thought I had an emergency, they sent somebody out right away… They were super professional, very personal and super honest. You don’t find that a lot of times in a company, sometimes they’re just out to make a buck and these guys told me exactly what was wrong and didn’t try to make it out to be something bigger than it was.”

Thank you, Tammy, for your very kind words! 

If you experience significant property damage and need help navigating the claims and restoration process, trust that SERVPRO of Northwest Portland has your best interests at heart. Call us as soon as you sustain property damage at 503-283-3658.

How to deal with Water Damage

2/23/2022 (Permalink)

Large Scale Mitigation Equipment

When you think of severe water damage, the first images that come to mind are probably severe flooding with cars floating down the street and a basement fully immersed in water. Rain and flooding do cost business and home owners tens of millions of dollars in repairs annually, but a slow and persistent water leak can also lead to catastrophic damage if not addressed in a timely manner. We explore the consequences of allowing a slow leak to continue.

Structure Damage

Your home relies on wood and metal materials. Water can weaken wood and corrode metal. Over time, this weakening can lead to floors buckling and walls and ceilings collapsing.

Sheetrock is also prone to water damage. The gypsum materials in sheetrock can act as a sponge, drawing in the water and weakening the walls. This is also prime breeding ground for mold growth.

Untreated brick and concrete are also susceptible to damage. Continued exposure to water can cause cracks and erosion. If the water freezes and then thaws out, the damage left can be severe, requiring expensive and extensive repairs to the foundation.

Flooring and fixtures

Water can weaken the backing of your carpeting and rugs and make them more susceptible to damage. Additionally, carpeting is not intended to get wet and can attract mold, mildew and insects when it is not dried out right away.

Constant leaks can also cause corrosive damage to metal fixtures such as sink and shower heads. The constant water can cause decay over time to rubber gaskets and cause the water pressure to decrease.

In the bathroom, an unattended leak can lead to loosening tiles in your shower or countertops. Leaks in the kitchen can lead to buckling floors and discoloration.

Mold & Other Pests

When water is allowed to remain stagnant for any period of time, it begins to attract mold, insects and germs. If a wet environment is allowed to remain in your home, airborne pathogens and mold will be attracted to it.

Financially Devastating    

Water damage becomes especially expensive when attempting to sell your home. It’s better to be proactive now, than to wait until the 11^th hour when your home is already on the market. Home inspectors are trained to look for water and mold damage and will document their findings, no matter how big or small, in their pre-sale inspection report. Potential buyers can use this report to offer substantially less than your asking price or, worse yet, abandon the deal altogether because they feel the home is too much trouble to repair.

Commercial Emergency Preparedness

2/23/2022 (Permalink)

Crew of workers being briefed on a project

If you or someone you know works in a large commercial building, you may benefit from preparing a workplace emergency preparedness kit! SERVPRO of Northwest Portland is passionate about preparedness, and as we operate out of a large commercial space, we know how beneficial a kit could be in the event of an emergency.

As you’re building a kit, whether it’s generally applicable and stored in a shared office space, or specific to you and kept at your desk - it’s important to choose the right storage material and to keep your kit updated. Using airtight, water-proof bags and containers to store a kit could keep your supplies in working condition. Additionally, consider transportable containers, such as a backpack.

Whether general or specific, consider the following items to include in your kit:

1. A large flashlight and extra batteries.
2. A first aid kit.
3. Surgical masks or dust masks.
4. Water purification tablets.
5. Prepackaged foods. Emergency survival food ration bars are ideal for storage and consumption.
6. Mylar emergency blankets.
7. Bottled water - plan for one gallon of water per person per day for at least three days, for both drinking and sanitation.
8. An emergency whistle attached to a lanyard.
9. Maps of your local area.
10. Duct tape.
11. Work gloves.
12. Hand warmers.
13. Hand sanitizer and moist towelettes.
14. Plastic garbage bags.
15. Non-prescription medications such as pain relievers.
16. Contact lens solution.
17. Matches.

It’s important to pack supplies for three to seven days. If your commercial workplace ever experiences a large loss, or a disaster, while you are at work, know that making a kit like this could help keep you and your coworkers safe. 

Fire Restoration Step by Step

2/23/2022 (Permalink)

Boarded up home

No family wants to think about a fire ravishing their home and personal belongings, but it is always good to understand the process of restoration should this unfortunate event ever occur in your life. There are several crucial steps to restoration that any victim of fire damage needs to walk through as they traverse the road to recovery.

Step one is to contact your insurance provider. Generally speaking, most insurance policies contain provisions for employing a restoration contractor to help with the clean-up and restoration of the home.

In the second step, the restoration company that you choose to partner with will need to remove water from the structure. If moisture is not eliminated in short order, mold will very quickly become an issue. Depending on how severe the fire was and how much water was used in firefighting efforts, the removal of the water can take a few hours up to several days.  

If the fire was such that the home was a total loss, then the second step will be to level the building and clean and haul away debris. In this step, the restoration company working with you will be able to ascertain what can be saved and what will need to be disposed of.

When the debris has been removed, the restoration contractor will use special ozone machine to remove all traces of smoke odor as well as remove charred and unusable materials from the structure. Their final job will be to clean the floors and walls and prepare it for the reconstruction phase. The final step will be reconstruction. A reputable restoration company will work with you and your insurance provider to create a sound reconstruction plan to get your back into your home, once again.

SERVPRO of Northwest Portland has the specialized fire and water damage cleanup and restoration training and experience to quickly restore your home to pre-fire condition. We also have specific training and equipment for odor removal and deep cleaning of upholstery and carpet. 

Fire damage can be devastating for you and your family. Feelings of confusion and stress are common, and you need a caring expert to guide you through this crisis. We always treat your family with the greatest empathy and respect, and we’ll treat your property with great care.

Preparing your business

2/10/2022 (Permalink)

SERVPRO vehicle for Water Mitigation Equipment

When flooding or water damage occurs at a commercial property in Portland, many complex scenarios can become a factor, requiring an informed and discretionary reaction. Regardless of the size of the storm or water intrusion, the team at SERVPRO of NW Portland will assess each situation on an individual level with expedience and expertise to identify and isolate the damage. Many times, business can continue in a transitory space while restoration efforts continue at your facility.

Commercial Property Restoration Can Pose Unparalleled Situations

The staff at SERVPRO of NW Portland has received expert training in areas of legality as well as common environmental concerns. Our goal is to perform the restoration work within or as close to your budget as possible. We operate under the understating that time spent restoring your property is time lost for your business and productivity. It is rare to anticipate a business closing disaster, but you can be assured that when and if the time comes, SERVPRO of NW Portland will be your partner on the road to recovery.

SERVPRO of NW Portland is your local commercial and residential water restoration specialist. Our staff is specifically trained in the science of property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. Keep this number handy. 503-283-3658

Winter Weather is Coming

1/18/2022 (Permalink)

SERVPRO Trailer and Equipment

Winter weather brings freezing temperatures, and the Portland and surrounding area is anticipating snowy conditions. Ensure your home or business is prepared by reading the tips below.

• Drain water from the swimming pool and water sprinkler supply lines. Do NOT put antifreeze in these lines unless directed; antifreeze is environmentally harmful, and is dangerous to humans, pets, wildlife, and landscaping.
• Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
• Add insulation to attics, basements and crawl spaces, if needed. Insulation will maintain higher temperatures in these areas.
• Ensure that areas where water supply lines are located are insulated enough. Consider leaving kitchen and bathroom sink cabinet doors open and dripping over night if you think they risk being frozen.
• Consider installing specific products made to insulate water pipes. Newspaper can provide some degree of insulation and protection to exposed pipes - even ¼” of newspaper can provide significant protection in areas that usually do not have frequent or prolonged temperatures below freezing.

If you will be going away during cold weather, leave the heat on in your home set to a temperature no lower than 55 degrees Fahrenheit. Temporarily suspend the use of lower nighttime thermostat temperatures to lower the risk of frozen pipes.

Water Damage and Restoration

1/18/2022 (Permalink)

SERVPRO Water Mitigation Equipment

Have you ever tried getting a hold of an “Emergency” contractor outside of the Monday- Friday 9-5? How did that work out? 

SERVPRO of Northwest Portland is a 24-hour emergency service company, 7 days a week, 365 days a year. When disaster strikes, even at 2 am, your call will be answered. Our crews are trained and equipped to help you when disaster strikes, no matter the size of your loss. 

Concerned about your personal property? Rest assured that our contents department will be able to salvage and restore as much of your damaged property as possible. To see examples of restored personal property, visit our “Why SERVPRO” tab above and click “Before/After Photos.”

So if disaster should ever strike your home, make sure to remember to call SERVPRO of Northwest Portland at 503-283-3658

To learn more about who we are as a Family Owned Small Business, click the “About Us” tab above.

Saving on heat expenses

12/6/2021 (Permalink)

SERVPRO Water Mitigation

Heating and energy costs can really add up and affect your monthly budget. To save a few dollars and unneeded energy you can set thermostats at 68° when you are home and at night and when you are not going to be home for most of the day you can turn it down farther to 65-66° for additional savings.

Energy costs and monthly bills can be a daunting part of our lives, but by making small changes you can save yourself some green while being greener for our planet at the same time.

When customers have had water losses, one of the first things we do is add equipment, this is great for drying out building materials and contents. But not so great for your energy bill. We encourage customers to look at their past years' bill for the same time period and submit those to the insurance carrier for reimbursement. If water or fire damage should affect your home or office make sure to call the team with 27+ years of experience in the community, SERVPRO of NW Portland.

SERVPRO Clean

11/26/2021 (Permalink)

SERVPRO Equipment

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Northwest Portland 503-283-3658

Cause of commercial water damage

11/22/2021 (Permalink)

Water Mitigation equipment

When a business owner imagines water damage, their mind might immediately go to a catastrophic storm that takes down trees and power lines, closes blocks of infrastructure and causes business closure. It is true that a good percentage of commercial water loss is caused by heavy rains and storms, particularly here in the wet climate of Portland, but that is far from the only cause of commercial water loss. Here at SERVPRO of NW Portland, we see the full spectrum of water damage on a daily basis. Below are a few common causes of water damage that we’ve seen that can affect your business.

Improperly Functioning Sprinkler System

As buildings age, their fire protection systems can become outdated and worn out. According to the National Fire Protection Agency (NFPA), your sprinkler system’s internal piping system should be checked every 5 years. NFPA 25 outlines an industry standard inspection schedule. A fire protection system is crucial to any commercial building, but a malfunctioning system can cost your business in both damages, as well as business closures.

Broken Appliances or Equipment

This poses an issue in restaurant or catering industries, but can also affect any facility that uses appliances or tools that utilize water. A failing appliance can cause substantial damage, particularly if it fails on the off hours while your business is closed. A regular inspection of your appliances can save your business a lot of time and money.

Pipes & Plumbing

As in any building, broken and failing plumbing can result in water damage. Older buildings tend to be more susceptible to this sort of damage.

Sewer Line Back Up

We have previously covered some of the causes of sewage back up here. Sewage and other “Black Water” accidents can wreak havoc on your building and the products and furnishings therein. Special equipment and training is necessary when dealing with this sort of commercial water damage. Do not attempt to clean this sort of damage yourself.

If your business has encountered any of these scenarios, especially one that involves Black Water, call the professionals at SERVPRO of NW Portland today. Our team is IIRC certified and can get your business back up and running fast. 

Water damage in restaurants

11/22/2021 (Permalink)

SERVPRO water mitigation equipment

Restaurants typically have the highest water consumption of any class of business, leading not only to increased bills but also greater risk of water damage.

Portland restaurants experience small-scale water damage on a much more frequent basis than other local companies, causing minor but still troublesome headaches for the unprepared. While SERVPRO can help with mitigation and restoration services to keep the real impact on your business to a minimum, you should be prepared for the most common issues you may find yourself facing.
 
Clogged Drains
Whether it is in the restroom or the kitchen, clogged pipes and drains have the potential to cause a lot of water damage to your Portland restaurant very quickly. While establishments with timed faucets are typically resistant to these disasters, troubles can still arise due to carelessness or malfunction. Overflowing sinks and drains spill high volumes of water on the floor, causing permanent damage to flooring materials if not properly drained or cleaned up. Should this issue arise, be sure to shut the water off quickly to prevent further harm.
 
Burst or Torn Water Lines
Whether the water line is in the structure or an appliance, rips, and holes in pipes and tubes commonly create uncontrollable disasters. While aging kitchen equipment tends to be at the greatest risk, accidents can happen to even the newest and most premium appliances. Be sure to have sealant on-hand to patch up leaks quickly, and contact SERVPRO or an equipment technician as needed for further fixes.
 
Flooding
Serious flooding can happen to restaurants either from natural disasters or major water leaks, such as a busted water main. When this happens, a fast call to SERVPRO is critical, as calling us without delay ensures that we can find and repair the issue in a timely fashion and mitigate as much damage as possible. These cases typically develop into lengtheir, more challenging restoration processes, especially if we experience additional delays in the mitigation process. Our ERP, Emergency READY Profile Plan can help prevent, or at least mitigate, fire or water damage from closing your restaurant.
 
SERVPRO of Northwest Portland helps local businesses to survive and overcome even the worst disasters and damages. To enlist our aid, call us around the clock at (503) 283-3658.

Water damage and homeowners

11/22/2021 (Permalink)

SERVPRO Water Mitigation Equipment

A water loss is a very common calamity and a fact of life for many homeowners. Insurance policies can give you peace of mind, but many times, homeowners may not be aware of what is and what is NOT covered in their policy until it’s too late. We review seven common potential water related disaster scenarios below. You may want to update your policy accordingly after reviewing this article.

Broken pipe due to freezing

During the winter months, temperatures can reach extremes that can freeze the water in your pipes and cause them to burst. Most home owner’s policies cover this type of damage unless it was caused by negligence. An example of this would be if you left your home unoccupied and without heat.

Swimming pool leak that results in damage to your basement and lawn

Generally speaking, swimming pool leaks will not be covered in your homeowner’s policy unless the leak was the result of a falling tree. Damage to your basement and personal belongings is usually covered but damage to your lawn is generally not.

Appliance failure

Water damage from a failing appliance, such as an overflowing washing machine or broken toilet is covered if the issue is accidental and not the result of negligence. If you have failed to maintain your appliances and supply hoses, and this results in damage, it will not be covered.

Sewage back up

Although sewage backups are not covered by most standard home owner policies, additional endorsements may be added to the policy for this purpose. If the sewage back up was caused at a city level, you should contact the appropriate authorities in your municipality to discuss your options.

Natural disasters and storms

Damage incurred from floods are not covered in standard homeowner insurance policies. This includes intruding water from overflowing rivers, lakes or seawater, in addition to storms. If you require protection from this type of damage, you will need to get it separately in addition to your standard policy. Check with you insurance agent to find out your options.

Water seepage from ground water beneath your basement

This type of damage is considered a maintenance issue and is not covered in standard homeowner’s insurance policies.

Leakage through roof during or after a rainstorm

If your roof has not been properly maintained, this type of damage will not be covered. However, damage to your belongings may be covered, depending on the type of insurance policy you have. It is always a good idea to perform preventative maintenance to your home, especially if you live in an area with high precipitation, such as the NW Portland and Pacific Northwest area in general.

A lot of homeowners are unsure how to handle mold growth in their home as it pertains to their insurance policy. It is good to educate yourself on this type of claim prior to it occurring.

If you experience a flood in your home or discover that you have a mold issue, call SERVPRO of NW Portland at 503-283-3658 immediately to get the remediation process underway as soon as possible. We deal with insurance companies on a daily basis and can help you navigate your claim. We are always here to help.

Sump pump and your home

11/22/2021 (Permalink)

Standing water

Basements are a common feature in the Portland metro area. With as much precipitation as we commonly receive here, many homeowners have opted to install a water mitigation system in the lowest areas on their basement, complete with a sump pump to remove excess water in the event of overflow or flooding. Although a sump pump is a good investment to protect your basement from flooding, it is not fail proof.

In the event of Sump pump failure

Generally, a sump pump failure will occur during heavy rains of flooding. When the pump fails, or cannot pump water fast enough to prevent flooding, outside water can seep through the foundation or basement walls and cause flooding at the lowest portion of the basement. We’ve listed a few things you can do if your sump pump fails below:  

1. Contact a trusted plumber in your local area to repair the sump pump. If your sump pump has malfunctioned during wet weather, it is likely that you are not the only one. Contact your plumber ASAP, as he may already have a full schedule due to others facing a similar problem.

2. You may consider purchasing a basement water pump at your local hardware store. If the flooding in your basement was the result of a storm in the area, resources may be spread a little thin. Having a backup pump on hand will keep you ahead of the game until professional help can arrive. You can read more about post flood safety here.

3. Contact a reputable water restoration contractor such as SERVPRO of NW Portland. Although it doesn’t make sense for a water restoration company to pump out water as fast as it is coming in, there will still be damage to mitigate even after the standing water has been removed. You can read more about the process of water mitigation here.

Small leak, big impact

11/22/2021 (Permalink)

Standing water

When you think of severe water damage, the first images that come to mind are probably severe flooding with cars floating down the street and a basement fully immersed in water. Rain and flooding do cost business and home owners tens of millions of dollars in repairs annually, but a slow and persistent water leak can also lead to catastrophic damage if not addressed in a timely manner. We explore the consequences of allowing a slow leak to continue.

Structure Damage

Your home relies on wood and metal materials. Water can weaken wood and corrode metal. Over time, this weakening can lead to floors buckling and walls and ceilings collapsing.

Sheetrock is also prone to water damage. The gypsum materials in sheetrock can act as a sponge, drawing in the water and weakening the walls. This is also prime breeding ground for mold growth.

Untreated brick and concrete are also susceptible to damage. Continued exposure to water can cause cracks and erosion. If the water freezes and then thaws out, the damage left can be severe, requiring expensive and extensive repairs to the foundation.

Flooring and fixtures

Water can weaken the backing of your carpeting and rugs and make them more susceptible to damage. Additionally, carpeting is not intended to get wet and can attract mold, mildew and insects when it is not dried out right away.

Constant leaks can also cause corrosive damage to metal fixtures such as sink and shower heads. The constant water can cause decay over time to rubber gaskets and cause the water pressure to decrease.

In the bathroom, an unattended leak can lead to loosening tiles in your shower or countertops. Leaks in the kitchen can lead to buckling floors and discoloration.

Mold & Other Pests

When water is allowed to remain stagnant for any period of time, it begins to attract mold, insects and germs. If a wet environment is allowed to remain in your home, airborne pathogens and mold will be attracted to it.

Financially Devastating    

Water damage becomes especially expensive when attempting to sell your home. It’s better to be proactive now, than to wait until the 11^th hour when your home is already on the market. Home inspectors are trained to look for water and mold damage and will document their findings, no matter how big or small, in their pre-sale inspection report. Potential buyers can use this report to offer substantially less than your asking price or, worse yet, abandon the deal altogether because they feel the home is too much trouble to repair.

SERVPRO of Northwest Portland is Here to Help!

When your home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property. The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the situation and dispatch the appropriate equipment and resources. We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. Call us today to get the process started! 503-283-3658

No power, no problem

11/22/2021 (Permalink)

SERVPRO storm tent

The American Red Cross encourages that each household and car have a preparedness kit, but sadly only 51.5% of US homes reportedly have an emergency kit ready. Here at SERVPRO of NW Portland, we’re passionate about preparedness. As we head into the 2019 storm season, we recommend homes and businesses prepare power outage kits for the instance they find themselves without power.

Kits should include things like water, canned food, a can opener, flashlights and batteries. Food and water rations should be enough for each person in your household or place of business for 5 days.

To start a power outage kit, grab an old backpack or duffle and add in plenty of bottled water, battery-operated radio and clock, flashlight for each member of your household including extra batteries, non-electric can opener, list of emergency phone numbers including family and friends and a first aid kit.

September is National Preparedness month, and SERVPRO of NW Portland recommends that individuals explore our blogs to learn more on how to prepare for disaster.

Should disaster, like water damage from a dishwasher leak or pipe break, affect your home, call SERVPRO of NW Portland today at 503-684-5829.

After the storm

11/22/2021 (Permalink)

SERVPRO storm team

Storm damage can be a devastating and life altering experience. The first days proceeding a major storm can leave a homeowner overwhelmed and perplexed about what to do next. Some careful and calculated planning will help you and your family return to normal as soon as possible.

Safety Concerns

Regardless of if your home was flooded, hit by torrential wind or was the casualty of an electrical storm, the end result is still dangerous. Electricity can be conducted into standing water and mold will most certainly be an issue. Until a thorough evaluation by a qualified person can be conducted, it’s best to avoid the site altogether. If it all possible, consider staying with relatives or at a hotel or a shelter.  Make sure to bring a weeks’ worth of clothing and supplies. Your home should be professionally inspected prior to returning.

Government assistance

Often times after a major storm, FEMA will make provisions for those affected by major storm damage. This includes help with housing, meals, home repairs and assistance with filing insurance claims. For more information contact your local FEMA representative.

Documentation

Make sure to document as much as possible about the storm and the damage to your home, especially if your home owners insurance policy is more specific about the type of damage it will cover. Take as many photos as possible and note any major issues such as mold, exposed power lines and crumbling walls. This will all come in handy when filing a claim with your insurance company.

Filing a claim

Contact your insurance provider as soon as possible. A claims representative should be assigned to you. Work with him to initiate repairs. This process can sometimes drag on for several months, but generally speaking, most policies will pay for the damage after your deductible has been paid. More often than not, homeowners policies do not cover flooding. If your home has been flooded, you need to contact your flood insurance provider. If you do not have flood insurance, you will have to pay for your repairs out of pocket. If you live in an area where flooding is a potential, consider purchasing a flood insurance policy.

Contact SERVPRO of Northwest Portland

As water and storm damage specialists, we have the experience and advanced training that enables us to restore your property quickly. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. 503-283-3658

Preparing for a flood

11/22/2021 (Permalink)

SERVPRO equipment

While it’s less common to experience flood damage in your home or business in Oregon and Southwest Washington, there is still a risk that it could happen on your property. If you ever experience flood damage, there are action steps you can take to protect your property before a restoration professional like SERVPRO of Northwest Portland responds.

Secure the Property:

• Contact local emergency officials, if the flood is a large weather event.
• Secure main entrances to the building.
• Alert your security company and alarm company of the situation.

Stabilize the Property:

• Open basement or low-level windows to equalize water pressure on the building’s foundation and walls.
• Begin water damage mitigation steps only if local emergency officials deem the structure safe to enter. 
• Notify your insurance agent or Risk Manager to determine insurance policy guidelines and steps to take.

If you want to look up the flood risk map for your property, visit FEMA.gov to see their breakdown of your area. If you do sustain flood damage in your property, make sure to call SERVPRO of Northwest Portland at 503-283-3658 as soon as possible.

Navigating a fire insurance claim

11/22/2021 (Permalink)

Fire Damage

1. You do not have to go this alone! SERVPRO of Northwest Portland deals with fire restoration every day. We have helped countless families and businesses navigate the ins and outs of their insurance claims after a fire disaster. We will walk with you, step by step, through the entire process. From initial filing, to working with your adjuster to returning to your newly restored home of business.

2. Stay Proactive! Turn off utilities such as your electrical, gas and any other pertinent utilities. Make sure that the fire is completely out and nothing has been allowed to continue to smolder. Board up entries to prevent vandalism and theft. Finally, keep a close eye on the developing situation to be aware of any additional issues that may arise. Make sure to keep track of expenses and retain all related receipts. Your insurance company may be reimbursing you for the cost of fire related expenses, depending on the provisions made in your policy.

3. File Your Claims ASAP! All insurance policies with require you to report your losses as soon as possible or within a reasonable time frame. Shortly after contacting your insurance provider, you will be required to submit a claim. Make sure to keep account of all communications. As mentioned above, SERVPRO of Northwest Portland can help you with this entire process and is your ally and advocate in this time of crisis.

If you are faced with the difficulty of a fire loss at your home or business, call us today and we will help you get the ball rolling. The sooner you contact us, the sooner we can help make it “Like it never even happened.” 503-283-3658

The fire restoration process

11/22/2021 (Permalink)

Fire Damage

Following a fire, the restoration process should get underway immediately. Waiting will only increase the chances of secondary damage or cause already existing damage from smoke and water to increase. Many times, a home can be restored to its original condition. SERVPRO of NW Portland is an IIRC certified company and our technicians are well equipped to make your Portland area home of business “Like it never even happened.”

Fire restoration involves the repair of anything within the building that has been damaged by fire, smoke of water. Flooring may undergo chemical processes to remove the odor of smoke. The sub floor will be inspected to find anything that may need replacement. Upholstery, curtains and furnishings may be taken to our advanced facility to be restored to a preloss condition by our contents department. The entire structure will be aired out for as long as may be needed to remove the effects of odor and smoke. Deodorization efforts will continue throughout the entire process. The team at SERVPRO of NW Portland is also well versed in walking you through the insurance process and working with your insurance provider.  

Is your property ready?

11/22/2021 (Permalink)

SERVPRO Team

SERVPRO of Northwest Portland is a 24/7 emergency service provider. When fire, water, or mold damage affects your home or business, our crews respond promptly to restore your property to preloss condition. But what can you do to prepare for property damage?

SERVPRO of Northwest Portland is committed to providing our community with resources to prepare for disaster. One way we help facilitate preparedness is through our Emergency Ready Profile, or an ERP. Whether you own a home, a business, or both – our ERP preparedness folder gathers important information, resources, and photos that are tailored to you and your property, which can be crucial when responding to a restoration emergency.

No one plans on a disaster, but you can plan to be “Ready for whatever happens.” Our ERP service is at no cost to you, and includes a walkthrough of your property with one of our restoration professionals. When as many as 50% of businesses close down following a disaster, are you prepared to beat those odds? Let SERVPRO of Northwest Portland help!

What To Do After a Storm

10/20/2021 (Permalink)

SERVPRO Truck and Crew

In the Pacific Northwest, storm damage can occur almost year round and can cause a tremendous amount of damage to your home. Heavy rainfall can potentially cause flooding, and those strong winds coming out of the Columbia River gorge can equal down trees on your property. After the storm damage can also create health and safety challenges as well. It is wise to have a strategy in place to help you be ready in the event of storm related damage to your home.

Use Caution

Strong winds and rain can create tangible physical hazards such as falling or collapsed roof materials, broken window glass, compromised wall structure and standing and possibly stagnant water in the basement or crawl space. Additionally, moisture can permeate into carpets, furniture, drapes and walls, creating an ideal environment for unhealthy mold to flourish. Turn off your main gas line if you smell gas. Use caution and keep an eye out for broken glass, exposed nails and other sharp objects. Contact SERVPRO of NW Portland as soon as possible to start the remediation process. It may be necessary to make alternate housing arrangements while your home is being restored.

Take Pictures

If you can safely navigate around your property, take as many photos of your property as you can to provide to your insurance company. This will help with insurance compensation.

Contact Your Insurance Provider

Alert your insurance agent of your homes damage immediately. An adjuster will be dispatched to assess the damages to your home. SERVPRO of NW Portland can help your navigate this process.

When storm related disaster strikes, you may be filled with a myriad of emotions, but having these steps in place can help you start the process of getting your life back to normal. SERVPRO of NW Portland offers 24/7 disaster restoration services. We are always here to help. 503-283-3658 

Preparing for a business disaster

9/15/2021 (Permalink)

SERVPRO Water Equipment

SERVPRO of Northwest Portland is a 24/7 emergency service provider. When fire, water, or mold damage affects your home or business, our crews respond promptly to restore your property to preloss condition. But what can you do to prepare for property damage?

SERVPRO of Northwest Portland is committed to providing our community with resources to prepare for disaster. One way we help facilitate preparedness is through our Emergency Ready Profile, or an ERP. Whether you own a home, a business, or both – our ERP preparedness folder gathers important information, resources, and photos that are tailored to you and your property, which can be crucial when responding to a restoration emergency.

No one plans on a disaster, but you can plan to be “Ready for whatever happens.” Our ERP service is at no cost to you, and includes a walkthrough of your property with one of our restoration professionals. When as many as 50% of businesses close down following a disaster, are you prepared to beat those odds? Let SERVPRO of Northwest Portland help!

Storms come with heavy rain

9/15/2021 (Permalink)

Many natural bodies of water provide hours of fun and relaxation to Portland residents. If they overflow due to heavy rains, flooding can rush into homes and cause extensive damage. Mitigating such damage by professionals restores homes to pre-flood condition. 

When residents find their floors soggy with water, flood damage in Portland is already beginning. Carpets become ruined quickly, and the flooring support underneath becomes at risk of becoming severely damaged. Walls made of stucco, drywall and other absorbent materials quickly wick water upwards, making two lines – flood line and a wavy one where moisture prevails. 

SERVPRO professionals use pumps of various kinds to remove standing water. Switching to smaller units helps remove puddles inside usually unnoticed depressions. Afterward, we quickly remove the carpeting and padding. Setting up the machinery to dry out floors comes next. Walls that receive immediate attention can often remain standing instead of being torn away and replaced. We include the treatments needed to kill any pathogens, as well. 

Because flooding inside a home happens on lower levels, many people become surprised at how muggy the air becomes inside their flooded home. Water continually attempts to find equilibrium and uses evaporation and condensation to achieve this state. Opening windows and doors after a flood can help the moisture exit your home to much drier air outside. The air movers used to dry out walls also keeps moisture from settling, and the desiccant machines trap the water molecules before they can condense elsewhere inside your home. 

If flooding occurred inside your kitchen area, we can help restore this area to functioning capacity again. However, unlike other areas of your home where cleaning and removal of silt and other minute debris suffices, government regulations require the disposing of all foodstuffs. Contact with floodwater, no matter how temporary, renders those items inedible. In cans, there are too many tiny places where dangerous pathogens can hide, and the risk of contamination is extremely high. Bleach may render these pathogens inert, but it can also corrode the can and cause additional problems. 

Ready For You

3/23/2021 (Permalink)

Late Night Fire

SERVPRO of NW Portland provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in the Multnomah County area.

We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 503-283-3658 SERVPRO of NW Portland

Residential Services

Whether your Multnomah County home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Cleaning Services
• Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property in the Multnomah County Area. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business.

Advanced technology and techniques

3/10/2021 (Permalink)

Demolition

We, at SERVPRO of Northwest Portland invest in the latest technology and equipment because it helps us restore your home more quickly and efficiently while minimizing cost. We invest in technology such as a thermal camera that allows us to detect moisture inside walls, technology like rescue mats that help to extract water from your hardwood floors and allow them to be dried in place. SERVPRO puts time and money into researching and developing the absolute best products to help to clean and restore your home or workplace to preloss condition.

Having advanced technology regarding restoration products can reduce the amount of demolition and damage to your home. Rather than having to cut a hole in a wall to read the moisture we can detect it with a state-of-the-art thermal camera. This saves time, money and prevents unneeded demolition or archaic restoration methods.

Kitchen fire safety

3/10/2021 (Permalink)

Fire damage

A favorite activity of many residents in Portland, cooking lets us show off our skill and our personalities. It also brings friends and family together, teaches our children a vital but fundamental skill, and promotes our health.

Portland's part-time chefs can protect their kitchens from fire damage by exercising caution when frying foods. Oils can quickly ignite, creating instantaneous flames that can spread quickly. If this happens, turn off the stove's burners as quickly as possible. Using water in attempts to extinguish such fires rarely ends well. Instead, cover the pot to suffocate the flames, or toss several boxes of baking soda on a blazing skillet, which can extinguish the fire, if you act quickly enough.

However, it takes a tremendous amount of baking soda to accomplish this feat. The mistaken use of baking powder, or worse, flour, can create even more problems, as these ignite when exposed to too much heat. Smoking heavily, oil gives off a warning sign when becoming too hot, so reducing the temperature can effectively prevent a grease fire.

Even if a kitchen fire blazes for only a short time and efforts to extinguish it succeed, the smoke can ruin your kitchen. However, the technicians at SERVPRO combine extensive experience with intensive training, so your home always receives the protection it deserves. We can clean your kitchen and adjacent areas in your home, so it sparkles once again. Making homes feel clean and bright again, so homeowners feel “Like it never even happened,” makes our work fulfilling and highly worthwhile.

At times, structural damage to the home occurs because of a fire that raged out of control and spread, but we are always ready for such disasters. Cleaning these situations up to restoring your home through repairs or replacements makes it safe once again to enjoy cooking and providing others with delicious food from your kitchen. Removing the sooty deposits means no malodorous remnants remain to ruin the taste of your food, either.

SERVPRO of Northwest Portland can be contacted at our local number, (503) 283-3658, any day of the year, and at any hour. We care about those in our community and helping ensure that each family can engage in their daily activities without interruption remains one of our goals.

How to Handle Black Water

3/10/2021 (Permalink)

Water Leak

Black water is defined as any floodwater containing contaminants or viruses the can potentially cause illness or infection. Sewage would qualify as Black water. Any event of sewage back up needs to be addressed immediately. Arming yourself with the knowledge of what causes a sewage back up may help you prevent this occurrence at you home.

Causes of Sewage Back Up  

• Clogging – When your home’s main sewer line or drain pipe’s become clogged, there is potential for a sewage back up. An example of this would be if one toilet creates a sewage back up, the drain connected to that particular toilet has become clogged. If all of the toilets in your home begin to back flow, this is a signal that your main sewage line has become clogged. Clogs are caused by solid materials, such as hair or grease.
• Plant Roots – A tree’s root system has the potential to intertwine with sewage lines. Roots can grow into pipes and make holes in it and can also grow around the pipes and potentially crush them. Roots from nearby trees can also travel to your sewage line and cause damage.
• Aging Sewer Lines – Pipes used to be made of easily deteriorating materials such as cast iron and clay. Older systems made with these materials have the potential to break down and split, causing backups and flooding. Fortunately, durable plastic materials have become the plumbing standard.  
• Heavy Rains – Sudden heavy rainfall can overwhelm Portland’s sewage system. If a public sewage system can’t withstand a sudden influx of rainwater, the excess water may travel into adjacent sewer lines. This can put your home at risk for backflow.

Preventing Backup at Your Home

• NEVER pour cooking grease down your drain. Oil can harden inside of your pipes as it cools and clog your pipes. The proper way to dispose of cooking grease is to pour it into a heat resistant container and place the container in the trash when it cools off.
• Do not flush paper products. Paper towels, diapers and feminine hygiene products have no business being flushed down the toilet and can very easily clog your drainage system. Dispose of these items properly of risk potential backups later.
• Update the pipes in your drainage system or remove tree roots. A good preventative measure to avoid costly repairs later is to replace your lead or clay sewer lateral pipe (the line in your yard) with an updated plastic pipe. It is also good to cut the tree roots back as they grow near your drainage system.
• Consider installing a backwater prevention valve. This fixture can prevent sewage from backing up into your home. Typically, backwater prevention valves are installed into a sewer line and sometimes into the basement drain line.

If you experience a sewage backup in your home, call SERVPRO of NW Portland immediately to begin the remediation process. Handling black water yourself puts you at risk for disease and infection.

Our highly trained technicians are ready to respond immediately to flood or water damage at your Portland property. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment to remove the black water quickly. Our technicians will monitor and document the drying process to ensure your property is back to normal. 503-283-3658

Smoke and Soot Odor

3/10/2021 (Permalink)

House Fire

SERVPRO of Northwest Portland is an expert on restoring properties after fire damage. The first thing you think of is cleaning the debris, soot, and char damage – but the damage that can linger the longest is the smell. This is why a huge part of our restoration process after a fire is deodorization.

There are a few ways we can do this. For textiles and clothing, we have two large commercial washing machines that can deep clean large loads. If textiles still need odors removed after washing, we have what we call an “Ozone room.” An Ozone room is a containment area where contents can be stored over night where they will be deodorized using an unstable oxygen molecule. Ozone is able to destroy odor particles in materials through oxidation, and works wonders for organic odors and fire odors. It takes time to work, and must be set to operate when no persons are around.

Since SERVPRO of Northwest Portland has moved to our new 64,000 square foot warehouse in the St. John’s neighborhood in Portland, we are building an even bigger Ozone Room. This enables our SERVPRO to be able to take on any size fire damage. If you ever find yourself in the aftermath of a fire incident, no matter the size, call SERVPRO of Northwest Portland to handle your restoration needs.

Smoke Odor

3/10/2021 (Permalink)

House Fire

SERVPRO of Northwest Portland is an expert on restoring properties after fire damage. The first thing you think of is cleaning the debris, soot, and char damage – but the damage that can linger the longest is the smell. This is why a huge part of our restoration process after a fire is deodorization of personal items and the structure.

There are a few ways we can do this. For textiles and clothing, we have two large commercial washing machines that can deep clean large loads. If textiles still need odors removed after washing, we have what we call an “Ozone room.” An Ozone room is a containment area where contents can be stored over night where they will be deodorized using an unstable oxygen molecule. Ozone is able to destroy odor particles in materials through oxidation, and works wonders for organic odors and fire odors. It takes time to work, and must be set to operate when no persons are around.

Since SERVPRO of Northwest Portland has moved to our new 64,000 square foot warehouse in the St. John’s neighborhood in Portland, we are building an even bigger Ozone Room. This enables our SERVPRO to be able to take on any size fire damage. If you ever find yourself in the aftermath of a fire incident, no matter the size, call SERVPRO of Northwest Portland to handle your restoration needs.

Working For You

3/9/2021 (Permalink)

office building

At SERVPRO of Northwest Portland we pride ourselves in working with; not for, your insurance company. We always keep your best interest in mind which entails not cutting corners to meet minimum material and labor criteria. This means we use the material, labor, and engineers to best return your home to preloss condition rather than using sub-par or less-than-equal parts to save your insurance money from your loss.

Our team has the experience, knowledge, and legal advisors to ensure that your property returns to preloss condition regardless of the requests or restrictions your insurance company places on your loss claim. If you have any questions regarding the working relationship between yourself, your insurance company/adjuster and our company feel free to call us at (503) 283-3658

Faster to Any Size Diaster

3/4/2021 (Permalink)

Aftermath of a Disaster

SERVPRO® of Northwest Portland knows that when disaster strikes immediate action is key to limiting damages. One service that we offer is to help identify where the emergency shut off are in your business so that you and your crews know what to do if disaster should strike. When everyone knows where to go and what to do when disaster strikes, injuries and damages go way down.  Call SERVPRO® of Northwest Portland at (503) 283-3658 to talk about how we can help.

During a disaster or emergency situation it is vital to ensure the safety of those in and around the building prior to locating and turning off any emergency shutoffs. Only access these areas if you are in no immediate danger and the safety of others is cared for first.

Certified and Ready

3/2/2021 (Permalink)

IICRC Logo

SERVPRO of Northwest Portland is an IICRC certified restoration service provider. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for the Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Northwest Portland

SERVPRO of Northwest Portland specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Certifications

• RRRP - Lead-Based Paint Activities and Renovation
• AMRT - Applied Microbial Remediation Technician
• ASD - Applied Structural Drying Technician
• CCT - Carpet Cleaning Technician
• SRT - Fire & Smoke Damage Restoration Technician

What to do after a house fire.

2/26/2021 (Permalink)

Fire damage in Portland, OR

A house fire can be one of the most devastating events to occur in the life of a homeowner. In an attempt to save money, insurance companies will actively look for ways to penny-pinch fire insurance claims. It is likely you have lost a tremendous amount of personal belongings and have suffered a substantial amount of mental anguish. You don’t need an insurance company giving you grief about your claim. Here are a few tips that you can proactively implement in the event of a fire loss.

Review your policy

You may have replacement coverage for you home, but it may only be for “actual cash value” for your lost personal items. Upon contacting your insurance company, the agent should be able to tell you about this and may suggest purchasing an endorsement to ensure that your personal belongs will, in fact be covered under a replacement policy.

Secure Your Property

Most homeowner’s coverage policies require the insured to make reasonable efforts to minimize secondary damage to their property. Without getting overly complicated, this is what is known as your duty to mitigate damages. These are usually simple items such as covering exposed areas with plastic or shutting off the water main in the event of a burst pipe. It is likely that you will be reimbursed for any expense incurred when you start your claim.

Immediately File Your Claim.

All homeowner policies require that you report the damage as soon as possible. Your first step is to submit a “proof of loss” claim to your agent. This document will consist of an itemized list your losses and the value of each item. The longer you put off this step, the longer it will take your insurance company to send an adjuster to address your claim.

Record Your Living Expenses

All homeowner’s policies contain a “loss of use” clause which entitles the insured to be reimbursed for additional living expenses incurred while their home is uninhabitable. Be mindful that these expenses only include additional living expenses, meaning the difference between your normal expenses and what it is costing your while you are kept from your home. An example of this would be If your families normal food budget is $600, but due to your circumstance, your family spends $750 in a week by going out to eat, you can claim that additional $150.

Fire damage remediation is a long process, and navigating your insurance can prove to be difficult without the correct knowledge. Regardless of if you have experienced a small kitchen fire or a complete burn down, you will need an experienced restoration company to help assess the damage. SERVPRO of NW Portland is ready when fire strikes, 24/7. Our team of highly trained, IIRC certified professionals see this every day. Let us be your partner in the road to recovery. Call us today. 503-283-3658. We are always here to help.

Dealing with Snow

2/22/2021 (Permalink)

Snowy Day in Portland, Oregon

We are really good in the Pacific Northwest at dealing with rain, lots of rain, but we struggle dealing with snow. It’s rare and beautiful, but when it starts to linger on your roof and cause an ice dam it’s not so great. Even worse still when snow starts to make its way into your home and your house is packed with friends and family.

SERVPRO® of Northwest Portland is dedicated to serving the community. We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened.” We are ready 24/7, 365 at (503) 283-3658 to help you. We are a certified franchise who are committed to serving our community when disasters strikes.

Commercial Disasters

2/22/2021 (Permalink)

Commercial building cleanup

As a business owner, your office is one of your company’s most valuable assets. Most companies cannot afford to close for even a few days, so what do you do if your office or storefront is hit with a flood or a fire? Your friends at SERVPRO of Northwest Portland deal with these type of scenarios on a daily basis, and they are your first line of defense in the event of an unfortunate disaster at your place of business.

Here are a few of the services offered by SERVPRO of Northwest Portland:

Water Extraction & Restoration – Water can come in from many sources; a broken pipe, heavy storm, sewer back up and even water used to extinguish a fire.

Mold Remediation – Where there is water and moisture, there is always potential for mold growth. The professionals at SERVPRO are always mindful of this and can help reduce the potential for a mold outbreak in your Portland business after a water loss.

Fire Restoration – A fire in your place of business can be devastating. Beyond what the fire consumes, it also leaves caustic side effects of smoke damage throughout the surrounding area. After the fire department has extinguished the fire, call us immediately. Our team of experts are ready to help bring your Portland area business to a preloss state, minimizing the time you have to close your doors.

If your business has suffered a fire or water loss or you have a janitorial need, give us a call today. We are always here to help, 24/7! 503-283-3658

Commercial Restoration: How desiccants work

2/10/2021 (Permalink)

Here at SERVPRO of Northwest Portland, our Commercial Large Loss Division handles commercial losses on a regular basis. One of our most important pieces of equipment, a desiccant, can make a huge difference in the restoration timeline when a commercial property has multiple affect rooms, floors, or buildings. To understand how a desiccant works, continue reading below:

Large format desiccant dehumidifiers are a crucial part of commercial large loss restoration because they can provide drying economy and scale. Considering the conditions of a job can help a Project Manager determine the proper equipment needed, such as building size, environmental conditions, accessibility, use, construction, and availability of power. 

One of the most important pieces of equipment is the desiccant, which is a large scale dehumidifier. Desiccants operate differently than your average dehumidifier - they use chemicals to create different drying conditions that improve moisture absorption.

As process air enters the dehumidifier, desiccant material (typically silica), which has a high affinity for water, absorbs moisture from the air. To see a diagram of this process, refer to the image attached to this blog.

Air leaving a desiccant dehumidifier is warm, very dry, and has a high velocity. These three essential ingredients are necessary for increased drying rates. Desiccant dehumidifiers can lower the humidity ratio (measured in grains per pound or gpp) much lower than refrigerant dehumidifiers. This dry air produced by the desiccant can be easily ducted to where the drying is needed most in the commercial property, thus creating an efficient drying system.

Inside the desiccant dehumidifier, heated air (called reactivation air) is passed across the desiccant material, causing it to release the water it contains. This moisture-laden air (or wet air discharge) is released outdoors. 

Aside from the substantial water removal efficiency of these units, they also operate between zero degrees to 90 degrees Fahrenheit, with best efficiency ranging from 40 degrees to 80 degrees Fahrenheit. 

Since desiccants do not rely on the condensation process used by refrigerants, they require no drain. Desiccants simply process the air.

SERVPRO of Northwest Portland has the equipment necessary to handle large commercial restoration projects. Our desiccant is trailer mounted and travels all across the Portland Metro Area, delivering dry air where needed. If you experience a large commercial loss, know that our Commercial Large Loss Division (CLLD) is ready to assist you.

How containment helps the restoration of water damage

1/28/2021 (Permalink)

A containment in a residential home with a zipper opening.

When water damage occurs in a building, there are certain techniques that restorers implement to achieve restoration goals in a timely manner. Here at SERVPRO of Northwest Portland, each water loss restoration project plan is organized by a Project Manager. One technique that our PMs implement to reach drying goals is containment.

If you’ve ever dealt with hazardous materials, such as microbial growth, asbestos, or lead, you are likely familiar with containment. It’s a crucial way to do as the word means - contain the contaminated area and create controlled entryways to the affected area, which prevents the spread of cross-contamination to other areas in the building. 

Containments can also be useful in water damage mitigation. Often, it is used to create a controlled airflow and limit the amount of air filtering through drying equipment. 

When a containment is set up in a water loss job, it’s likely because the water loss is already limited to a certain area of the home. When that is the case, restorers will set up a polyurethane wall that reduces the room to a smaller space. They tape in an entryway, often a zipper opening, and set the drying equipment inside the containment.

By doing this, restorers are able to remove moisture from the air and material surface in the source area in a quicker, more targeted fashion. This prevents secondary damage, such as microbial growth, from developing.

If you want to see what a containment looks like, view the image attached to this blog. 

If you experience a water loss in your property, call SERVPRO of Northwest Portland as soon as possible so the right mitigation plan is implemented in a timely manner.

Fun family activities that prepare children for storm events

1/20/2021 (Permalink)

Here at SERVPRO of Northwest Portland, we believe in the importance of preparedness. With winter storms looming on our horizon, it’s more important than ever to ensure the children in your household are prepared.

In a report titled “Bringing Youth Preparedness Education to the Forefront,” created by the National Commission on Children and Disasters, the researchers asserted that children should not be treated the same as adults when it comes to disaster preparedness. They found that many preparedness training and education programs didn’t explicitly account for youth, while also asserting that children are not passive victims during a disaster event and therefore should be accounted for. To read the report in full, visit Ready.Gov here.

While the report was created from data collected in the early 2010s, it brings valid insight into how we can better prepare our community’s youth. Below, you will find resources for the children in your life to explore preparedness, often structured as a family activity. 

• Prepare for disaster with Ready Wrigley! Description: “The Centers for Disease Control and Prevention has created Ready Wrigley to provide young children, parents, guardians, and teachers with tips, activities, and a story to help the whole family prepare for emergencies.”
• Have your child play fun, interactive games that focus on responding and preparing for disaster events! Disaster Master | Build a Kit
• Help the children in your life cope after a storm event with Trinka and Sam: The Rainy Windy Day.

No matter what storm event may lie ahead, these tools are a great way to start preparing every member in your family - you can even find resources for pet preparedness!

If you and your family end up sustaining property damage during a storm event, trust that SERVPRO of Northwest Portland is ready to help you recover. Call us any time, any day at 503-283-3658.

Source: FEMA, CDC, Ready.Gov, National Commission on Children and Disasters

Home fire recovery resources for Portland residents

12/14/2020 (Permalink)

If you’ve experienced a traumatic fire event at your home, the road to recovery can be confusing to navigate. Here at SERVPRO of Northwest Portland, we’re always checking in with our customers to see what support we can offer, especially in the days right after the fire occurs. 

According to The Red Cross, people who experience a fire event may be:

• Feeling physically and mentally drained 
• Having difficulty making decisions or staying focused on topics
• Feeling frustration more quickly and more often
• Arguing more with family and friends
• Feeling tired, sad, numb, lonely, or worried
• Experiencing changes in appetite or sleep patterns

The Red Cross has a variety of resources to help individuals recovering from disasters. Here are some tips they recommend for the recovery process:

First, take care of your safety. Find a safe place to stay and make sure your physical health needs and those of your family are addressed.

Eat healthy. During times of stress it is important that you maintain a balanced diet and drink plenty of water. 

Get some rest. With so much to do, it may be difficult to have enough time to rest or get adequate sleep. Giving your body and mind a break can boost your ability to cope with the stress you may be experiencing.

Stay connected with family and friends. Giving and getting support is one of the most important things you can do.

Be patient with yourself and with those around you. Recognize that everyone is stressed and may need some time to put their feelings and thoughts in order. 

Set priorities. Tackle tasks in small steps.

Gather information about assistance and resources that will help you and your family members meet your disaster-related needs. 

Stay positive. Remind yourself of how you’ve successfully gotten through difficult times in the past. Reach out when you need support, and help others when they need it.

Lastly, we recommend checking in with a PR liaison. If you haven’t been in touch with our SERVPRO Priority Response Team, please know that we are here to help you navigate the recovery process. Our PR team members have worked with a variety of people recovering from traumatic fire events, and we can help you figure out some next steps. 

SERVPRO of Northwest Portland knows how intimidating the first steps of recovery can be after a home fire - we are here to help. Call us any day, any time at 503-283-3658. If you’d like to reach out to our Priority Response Team, you can call the PR manager, Race Schwarzbach, at 971-334-0189.

Source: The Red Cross.

The connection between thunderstorms and flash flooding

11/30/2020 (Permalink)

In the Pacific Northwest, thunderstorms can be familiar. However, it’s important to be aware of how they can be dangerous, and how you can be prepared. Here at SERVPRO of Northwest Portland, we wanted to share some vital information on how thunderstorms and dangerous flash flooding are connected.

Most flash floods are caused by slow moving thunderstorms, often ones that move repeatedly over the same area, or heavy rains from tropical storms and hurricanes. Tropical storms don’t often make their way to the Pacific Northwest because of the cooler temperature in the Pacific Ocean, however we are no stranger to severe stormy weather.

Flash floods can develop within minutes, but can also take hours - it depends on the intensity and duration of the rain, the topography of the area, the soil conditions and the ground cover. Staying tuned in to the weather service and NOAA can help you stay informed during heavy rain events and storms.

Once a flash flood develops, it becomes a force to be reckoned with. Flash floods can roll boulders, tear out trees, destroy buildings and bridges, and scour out new channels. Flood-producing rains can also trigger secondary events, such as landslides and mudslides. 

If sudden heavy rain and rising standing water happens near you, it’s advised that you avoid them if you can. If you are driving, the safest option is to pull over, turn on your hazard lights, and wait out the heavy rain conditions until the road is safer. 

To read more about thunderstorm safety and flood safety, visit Ready.Gov.

No matter the storm event, SERVPRO of Northwest Portland is ready to respond to the area for storm response restoration and repairs. Once you are safe and ready to receive service, call us at 503-283-3658.

Sources: weather.gov

Understanding severe thunderstorm risk categories

11/30/2020 (Permalink)

In the Pacific Northwest, thunderstorms can be familiar. However, it’s important to be aware of how dangerous they can be, and how you can interpret weather forecasts and warnings. Here at SERVPRO of Northwest Portland, we wanted to share some vital information on thunderstorms. We encourage you to save this blog for reference, as understanding the risk categories for thunderstorms and what can be expected from each category can be valuable information in your safety response. 

These categories are used by the National Weather Service and other weather agencies, such as NOAA.

General thunderstorms (no label) 

- Light green shading

- Depicts a 10% or higher probability of non-severe or near severe thunderstorms. 

- Damage to property or roadways can still occur at this level, so staying alert is still advisable.

Severe Category 1 - Marginal Risk

- Dark green shading

- Marginal (MRGL) risk of severe thunderstorms during the forecast period. 

- 2% probability or greater tornado probability OR 

- Probability for severe hail OR severe wind.

Severe Category 2 - Slight

- Yellow shading

- Slight (SLGT) risk of severe thunderstorms during the forecast period.

- 5% probability or greater tornado probability OR

- 15% probability for severe hail or severe wind probability WITH OR WITHOUT 10% or greater probability of hail 2 inches or greater in diameter OR

- Wind gusts 75 mph (120 km/h) or greater.

Severe Category 3 - Enhanced

- Orange shading

- Enhanced (ENH) risk of severe thunderstorms during the forecast period.

- 10% probability for any tornado WITH OR WITHOUT 10% or greater probability of an EF2+ tornado OR

- 15% probability for any tornado OR

- 30% severe hail or severe wind probability WITH OR WITHOUT 10% or greater probability of hail 2 inches or greater in diameter, or wind gusts 75 mph or greater, OR

- 45% probability of severe hail or wind.

Severe Category 4 - Moderate

- Red shading

- Moderate (MDT) risk of severe thunderstorms are expected.

- 15% tornado probability AND 10% or greater probability of an EF2+ tornado OR

- 30% probability of any tornado OR

- 45% severe wind probability AND 10% or greater probability of wind gusts 75 mph or greater OR

- 45% severe hail probability AND 10% or greater probability of hail 2 inches or greater in diameter OR

- 60% severe wind probability OR

- 60% severe hail probability WITH OR WITHOUT 10% or greater probability of hail 2 inches or greater in diameter.

Severe Category 5 - High

- Fuchsia shading

- High (HIGH) risk of severe thunderstorms are expected.

- 30% tornado probability AND 10% or greater probability of an EF2+ tornado OR

- 45% or greater probability for any tornado WITH OR WITHOUT 10% or greater probability of an EF2+ tornado OR

- 60% severe wind probability AND a 10% or greater probability of a wind gust 75 mph or greater.

To read more about thunderstorm safety and flood safety, visit Ready.Gov.

No matter the storm event, SERVPRO of Northwest Portland is ready to respond to the area immediately. Once you are safe and ready to receive service, call us at 503-283-3658.

Sources: weather.gov

How smoke and soot damage material surfaces

11/25/2020 (Permalink)

Even if a fire appears to have occurred in a fairly contained area of a building, smoke and soot damage may be found in other parts of the home or building. This is because fires can create a variety of conditions that increase the spread of smoke contaminants. 

One way damage can spread is by the suspended smoke and soot particles in the air - they are attracted to cold surfaces and will often travel away from the fire source and settle on colder surfaces, such as walls that border the exterior of a building or the top corners of a room. This is always why you see the black ‘soot webs’ after fires, which is not spider webs covered in soot but is in fact only soot particles that have ionized together into a web-like form in a colder area of the structure. 

As soot particles combine with atmospheric water vapor, it becomes acidic, which can be very corrosive to material surfaces. Neutralization of acid residues is a fundamental procedure to early forms of corrosion prevention. 

Acidic residues from smoke and soot can corrode metal surfaces, which is a particular concern for electronics. If residues are not removed, corrosion can eat away at the metal casing and can ultimately cause electronic failure in the device.

Because smoke and soot is very invasive and can penetrate various cavities in a structure, HVAC systems and their ductwork can be a concern after a fire. Often, ductwork already contains dust and debris collection, which soot can attach to and contaminate. This causes odor as well as corrosive damage to the material surface. 

If you experience smoke or soot damage in your home or business, call SERVPRO of Northwest Portland at 503-283-3658.

Why SERVPRO of Northwest Portland can handle any project

11/25/2020 (Permalink)

Here at SERVPRO of Northwest Portland, we understand the importance of being able to respond to any property damage disaster, no matter how big or small. This is why our company has made significant investments into the tools and equipment that enable us to serve the greater Portland area. Here is why SERVPRO of Northwest Portland stands out from our competitors:

1. Our 60,000+ square foot warehouse. 

Located at the heart of the city in the St. John’s neighborhood, our SERVPRO warehouse sits on the river with a view of the St. John’s Bridge. Having a strategic location like where we are makes it so we can serve the greater Portland and southwest Washington area. Additionally, the size and scale of our industrial warehouse allows us to have designated vault storage, office space, an industrial textile cleaning room, and more. 

2. Our equipment.

SERVPRO of Northwest Portland has all the equipment we need, and we’re always ready to order more as we continue to grow. Some of what sets us apart from our competitors is our investment in specialized equipment, such as ice-blasting machines. Overall, our company has thousands of units of equipment that aid us in water extraction, air movement, dehumidification, pressurized air flow control, temperature control, and more. 

3. Our technology.

Our company continues to grow with the industry, and we keep our eye on new innovations and technology that helps our process or our customers’ experience. We continue to make improvements in our process so that we continue to offer the best service to our community.

If you experience property damage to your home or business, you can trust SERVPRO of Northwest Portland to provide quality restoration services. Call us 24/7 to receive service at 503-283-3658.

Risk assessment resources for Portland area commercial properties

11/24/2020 (Permalink)

For commercial property owners, managers, or leaders, it’s important to dedicate strategic planning to preparedness for unforeseen events, to protect occupants and the property itself. As restoration professionals, SERVPRO of Northwest Portland understands how being prepared prior to property loss can make a difference in recovery.

If operating a commercial property or a small business, SERVPRO recommends working on Business Impact Analysis, which is a part of risk assessment. A business impact analysis (BIA) predicts the consequences of disruption of a business function and process and gathers information needed to develop recovery strategies. There are many possible scenarios which should be considered during this process!

To learn more about BIA reports and risk assessment, visit Ready.gov.

Whether you’re starting your risk assessment journey or just looking in to it, the following resources may be helpful.

Preparing for natural hazards:

• Earthquake Hazards information - United States Geological Survey (USGS)
• Landslide Hazards Program - USGS
• Volcano Hazards Program - USGS
• Protecting Workers from Heat Illness - Occupational Safety and Health Administration (OSHA)

Preparing for human-cause hazards:

• Survey your workplace for additional hazards - OSHA
• Workplace violence–issues in response - Federal Bureau of Investigation

Preparing for technological hazards:

• Risk Assessment Portal, EPA tools - U.S. Environmental Protection Agency
• Computer security resource center - Special Publications, National Institute of Standards and Technology, Comper Security Division
• IT Security Essential Body of Knowledge, United States Computer Emergency Readiness Team.

If your commercial property does experience a loss, know that a quality restoration company is part of risk management. Our process is specially designed to minimize interruption to business, and our project managers are experienced in working with our property owners to find creative ways to keep them operating while we address the property damage in the building. 

SERVPRO of Northwest Portland is the premier restoration company to handle commercial property damage, and we’re available at 503-283-3658 24 hours a day, 7 days a week.

The science of fire restoration

11/23/2020 (Permalink)

Call SERVPRO of Northwest Portland at 503-283-3658.

For every fire restoration professional, understanding the nature and science of fire is crucial to performing quality restoration work. Fire Restoration Technicians at SERVPRO of Northwest Portland go through an IICRC approved training program to learn the nature and effects of fire before working with fire damaged contents or materials. Here is an insight into the knowledge our technicians hold.

The first thing to understand about fire is that it requires three key elements to thrive - heat, fuel and oxygen. The visual by-products of fire can be generally categorized as PAH (Polycyclic Aromatic Hydrocarbons), which is often a toxin contained in smoke, and soot. Both PAH and soot particles have been reported to be carcinogenic to humans and both can damage or deteriorate material surfaces. 

When arriving on scene, it’s helpful to understand the conditions of the fire. Restorer’s will work together with fire authorities as well as Fire Investigators to gather pertinent information, such as the air pressures and temperatures generated during combustion, which can help determine the degree of smoke contamination throughout a structure.

The type of damage a fire has on a structure and its contents can be dependent on the materials included, as well. For example, the severity of soot contamination increases with a lack of oxygen and decreases when a greater quantity of oxygen is present during the fire. 

Additionally, some materials may cause different reactions when subjected to severe heat and combustion. When burned, synthetic materials (often plastic) will produce a thick, heavy black smeary residue. Plastic that is lighter in color or shade and is subjected to higher temperatures and soot will often yellow irreversibly. 

Lastly, sometimes material surfaces will have an oily film after a fire. Sometimes, oily or sticky residue can be a result of a protein fire, but smoke can also carry vaporized oils. When more oils are present in a fire, they can be carried by the smoke and eventually settle to leave an oily film on surfaces that can be difficult to remove without expertise. 

Fire Technicians at SERVPRO of Northwest Portland know how to restore a home or business after fire, and we do it every day. If you sustain fire, smoke, or soot damage in your home - no matter how small the affected area - you can call SERVPRO of Northwest Portland at 503-283-3658 to help you restore your property.

The last step to water damage restoration

11/19/2020 (Permalink)

Call SERVPRO of Northwest Portland at 503-283-3658.

Here at SERVPRO, we believe it’s important for our community to understand the principles that outline the work we do. The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a standards developing organization for the inspection, cleaning, and restoration industries. SERVPRO of Northwest Portland and all other restoration companies follow the standards and guidelines put forth by the IICRC. The standards manual for water damage restoration is the S500.

To learn more about the IICRC, visit our previous blogs on the S500 series The certification firm every restoration professional uses, The importance of safety and health on a restoration worksite, The importance of documentation on water damage worksite, The steps to mitigating water damage, and The fourth principle of water damage restoration.

In this series, we are outlining the principles of water damage restoration work, the first three being Safety, Documentation, and Mitigation. This blog is regarding the third principle outlined in the S500.

S500 Principle 5: Complete the restoration and repairs.

When the restorer’s inspection confirms that moisture content or level of the structure and contents has reached the drying goals, the drying services are done.

The restorer is now ready to begin restoration services - this includes any repairs needed to return the property to its preloss condition. Some restoration companies will do the reconstruction themselves, while others will only go so far before recommending a building owner contact a general contractor.

Many restoration companies will perform demolition before a contractor steps in. This serves a few purposes - it enables the restorer to confirm all structure materials are properly clean, dry and absent of odor from the damage event; it also can be a necessary process of removing the wet material, as materials such as drywall become unsalvageable once waterlogged or contaminated. 

As for us at SERVPRO of Northwest Portland, we work closely with a construction team that operates under our roof, separate from our water team but well versed in working with our team. This provides a seamless restoration process and gives our customers the option to choose a restoration that feels like a One-Stop-Shop.

If you experience water intrusion in your home or business, trust SERVPRO of Northwest Portland to handle your needs. Call us any time or day at 503-283-3658.

The fourth principle of water damage restoration

11/18/2020 (Permalink)

Call SERVPRO of Northwest Portland at 503-283-3658.

Here at SERVPRO, we believe it’s important for our community to understand the principles that outline the work we do. The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a standards developing organization for the inspection, cleaning, and restoration industries. SERVPRO of Northwest Portland and all other restoration companies follow the standards and guidelines put forth by the IICRC. The standards manual for water damage restoration is the S500.

To learn more about the IICRC, visit our previous blogs on the S500 series The certification firm every restoration professional uses, The importance of safety and health on a restoration worksite, The importance of documentation on water damage worksite, and The steps to mitigating water damage. 

In this series, we are outlining the principles of water damage restoration work, the first three being Safety, Documentation, and Mitigation. This blog is regarding the third principle outlined in the S500.

S500 Principle 4: Clean and dry affected areas.

A restorer’s task is to reduce the time that building materials and contents are excessively wet. The more quickly items are returned to a dry condition, the less damage they will suffer while wet. 

Thus, the first step is to remove excess or bulk water where we can. Extraction is the most effective way to remove bulk water. Once any extraction is performed, restorer’s can focus on drying the materials through specialized equipment.

Once materials start returning to a dry state, restorer’s can begin the cleaning process. Contents are moved from the premises and restored in our warehouse, while the structure and attached materials are cleaned depending on material. 

Wood, paper, and fabrics can be damaged within hours of water intrusion; furniture stains can start within the first few hours; carpet deterioration can start within 24 to 48 hours; and mold growth can start within 48 hours.

If you experience water intrusion in your home or business, trust SERVPRO of Northwest Portland to handle your needs. Call us any time or day at 503-283-3658.

The steps to mitigating further water damage

11/16/2020 (Permalink)

Call SERVPRO of Northwest Portland at 503-283-3658.

Here at SERVPRO, we believe it’s important for our community to understand the principles that outline the work we do. The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a standards developing organization for the inspection, cleaning, and restoration industries. SERVPRO of Northwest Portland and all other restoration companies follow the standards and guidelines put forth by the IICRC. The standards manual for water damage restoration is the S500.

To learn more about the IICRC, visit our previous blogs on the S500 series The certification firm every restoration professional uses, The importance of safety and health on a restoration worksite, and The importance of documentation on water damage worksite. 

In this series, we are outlining the principles of water damage restoration work, the first two being Safety and Documentation. This blog is regarding the third principle outlined in the S500.

S500 Principle 3: Mitigate further damage.

The goal of mitigation is to control the moisture and contamination of the affected areas. 

The first step in mitigation is to check for the source of the moisture problems and correct the issue. A building owner is ultimately responsible for correcting the source of water intrusion, but a restoration company will assist in identifying the source. Before any drying can be done, the source of water must be stopped.

The second step in mitigation is control any microbiological contamination resulting from the moisture. If there are contaminants present, they are to be contained to prevent their spread. When there is no obvious microbiological contamination present, the best way to prevent the development of bacteria is to dry the contents and structures quickly. This is why time is of the essence for water damage restoration.

When a crew chief or project manager arrives on-site, they will assess the situation and determine what work activities need to take place. Determining if the water is contaminated is one of the first things they do, as remediation activities may push back any plans for drying the structure.

Before any drying can happen, restoration professionals must identify the category of the water intrusion, create a work activity plan, and prevent any contaminant spread, hazards, or other issues by using engineering controls. These controls can be building contrainments, establishing negative pressure air filtration systems, sealing HVAC ventilation ports, and more.

Once all these details are accounted for, restorers can set up the drying equipment and begin the drying process. 

If you experience water intrusion in your home or business, trust SERVPRO of Northwest Portland to handle your needs. Call us any time or day at 503-283-3658.

Portland weather emergency alerts and how to receive them

11/16/2020 (Permalink)

Call SERVPRO of Northwest Portland at 503-283-3658.

When inclement weather or storms brew in the Portland area, there are a few ways that residents can stay informed through local and regional alert systems. Here at SERVPRO of Northwest Portland, we want you to have the necessary information to ensure you receive these emergency alerts during stormy weather. 

The City of Portland uses the following alert systems. 

1. Emergency Alert System (EAS)

The Emergency Alert System is a national public warning system that may be used by state and local authorities to deliver important emergency information. EAS interrupts radio and television broadcasts to deliver safety instructions, but you can also hear their broadcasts on NOAA Weather Radios. The National Weather Service (NWS) is the agency that most often activates the EAS in Portland. 

2. Wireless Emergency Alerts (WEA)

WEA allows countywide and regional text warnings to be delivered directly to WEA-enabled mobile devices. The public does not need to register for this service. WEA geo-locates individuals so messages will reach all WEA-capable devices within the specified area, including visitors. 

3. Community Emergency Notification System (CENS)

CENS is a system operated jointly by the City of Portland and Multnomah County. CENS is used for urgent safety warnings to stay indoors, evacuate or take other safety actions. 

You can register to receive CENS alerts by visiting PublicAlerts.org and signing up to receive voice, text, and/or email messages. The system is also capable of sending messages in the ten languages more commonly spoken in Portland. Please note: CENS cannot reach people with urgent messages if they do not have a telephone. 

4. PBOT and ODOT message boards

When motorists are the affected individuals of the weather event, message boards can be a valuable resource to warn motorists of hazards, such as high water. 

Being prepared for stormy weather is the first step to preventing property damage due to weather events. If you do sustain damage to your home or business this winter, call SERVPRO of Northwest Portland at 503-283-3658 as soon as practical. 

Source: City of Portland

Board-Up services for Portland commercial properties

11/2/2020 (Permalink)

For commercial properties, a sudden interruption to regular operations can be devastating. SERVPRO of Northwest Portland offers critical emergency restoration services so that no matter the property damage, your commercial property can get back to business.

The first step to emergency restoration and secondary damage protection is securing the property. Our professionals provide Board-Up services for any properties who have compromised entries or openings after damage occurs. 

Board-up services can be needed after a variety of property damage events, such as:

• Weather events like storms, tornadoes, floods, or high winds
• Vandalism, theft, or break-ins
• Rioting, demonstrations that may become unruly, or unrest
• Fires
• Vehicle impacts

For commercial properties, time is of the essence. That is why fast response is a top priority for SERVPRO of Northwest Portland. Emergency Board-Up services are performed by our Priority Response Team, a department that operates on-call 24/7 so that someone is ready and available to provide EMG Restoration Services at any time, any day.

If your commercial property experiences intrusive property damage, call SERVPRO of Northwest Portland at 503-283-3658 as soon as practical.

Preparing your business for winter weather with SERVPRO

11/2/2020 (Permalink)

As the temperature grows colder, the Portland Metro and our surrounding communities are preparing for winter weather. During this time, Portland area businesses should be thinking of contingency plans for wintery conditions and reviewing them with their employees. SERVPRO of Northwest Portland recommends that businesses also include an Emergency Response Profile (ERP) in their winter weather preparedness plans. 

An ERP is a profile of a business’ essential details, which can be useful to have in one location in the event of a burst frozen pipe, sudden fire, or winter weather storm damage.

In an ERP, we compile information such as:

• Utility shut off location
• Utility company emergency and non-emergency contact numbers
• Fire extinguisher, fire exit, and evacuation route information
• Chain of command contact information
• Local emergency and non-emergency contact information for Fire, Policy, and Health agencies
• First aid kit locations in the building
• Crucial tips on how to respond to property damage events before professionals arrive

Each ERP survey is provided for free and conducted by a SERVPRO professional, like members of our Priority Response Team. We work with you to collect the necessary information and walk the business with your representative so that nothing is missed. If you would like an Emergency Response Profile (ERP) for your business, call SERVPRO of Northwest Portland today at 503-283-3658.

What to remember if a landslide occurs near you

10/29/2020 (Permalink)

Call SERVPRO of Northwest Portland at 503-283-3658.

As the Pacific Northwest heads into the rainy season, it’s important for Oregon and Southwest Washington residents to know how to respond if a landslide occurs in their area. The first priority in any weather event is to ensure everyone’s safety. If you end up experiencing property damage after a landslide event due to a wind or rain storm, you can trust SERVPRO of Northwest Portland to handle the restoration of your property with care and attention to detail. 

After a landslide occurs, please remember these important details tips:

• Stay away from the slide area. There may be danger of additional slides.
• Watch for flooding. Floods sometimes follow landslides and debris flows because they may both be started by the same conditions.
• Report broken utility lines and damaged roadways and railways to appropriate authorities. Reporting potential hazards will get the utilities turned off as quickly as possible, preventing further hazard and injury. 
• All trained professionals to check the building foundation, chimney, and surrounding land for damage.
• If damage from the landslide affected your property, take photos of all the affected areas. This will be helpful in any insurance claims you may open during the restoration process.

If you are concerned about the flood risk of your property and its surrounding area, you can check your flood zone by visiting FEMA’s website at FEMA.gov.

To learn more about how you can prepare your property for storm damage, read our previous blogs on storm damage.

If you experience property damage of any kind to your home or business, call SERVPRO of Northwest Portland as soon as practical at 503-283-3658.

Sources: Ready.gov, FEMA.gov

We are experts at Commercial Property Restoration

9/9/2020 (Permalink)

Call SERVPRO of Northwest Portland at 503-283-3658.

A commercial loss has different project needs than your average residential water loss, and we understand these distinct differences at SERVPRO of Northwest Portland. It’s why we developed our new department, the Commercial Large Loss Division (CLLD), where our CLLD team is dedicated to our commercial clients.

Comprising six core team members, our CLLD team focuses only on commercial work, which separates them from our residential water team. Having two teams, one for residential and the other for commercial, enables our crews to better optimize their work. 

When it comes to commercial property loss, time is of the essence. If the property loss causes an interruption to business, that interruption could cost our commercial clients a considerable amount of revenue. This is why Fast Response is our CLLD team’s first priority. 

Our Commercial Large Loss Division’s second priority is to maintain effective communication. A commercial property loss has a lot of moving parts and various individuals that need to be briefed throughout the process. Our team has years of experience handling commercial property restoration work and we understand the value of keeping every party informed, from start to finish.

If your commercial property experiences a significant property loss, whether from water, mold, or fire - you can trust that SERVPRO of Northwest Portland and our Commercial Large Loss Division is ready to respond quickly and efficiently so that you can get back to full operation as soon as possible. Call us at 503-283-3658 if you discover damage in your property!

Securing your property after a flood event

9/9/2020 (Permalink)

Call SERVPRO of Northwest Portland at 503-283-3658.

While it’s less common to experience flood damage in your home or business in Oregon and Southwest Washington, there is still a risk that it could happen on your property. If you ever experience flood damage, there are action steps you can take to protect your property before a restoration professional like SERVPRO of Northwest Portland responds.

Secure the Property:

• Contact local emergency officials, if the flood is a large weather event.
• Secure main entrances to the building.
• Alert your security company and alarm company of the situation.

Stabilize the Property:

• Open basement or low-level windows to equalize water pressure on the building’s foundation and walls.
• Begin water damage mitigation steps only if local emergency officials deem the structure safe to enter. 
• Notify your insurance agent or Risk Manager to determine insurance policy guidelines and steps to take.

If you want to look up the flood risk map for your property, visit FEMA.gov to see their breakdown of your area. If you do sustain flood damage in your property, make sure to call SERVPRO of Northwest Portland at 503-283-3658 as soon as possible.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/22/2020 (Permalink)

Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current  pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

• Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
• Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
• Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Northwest Portland today at 503-283-3658 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

We are Cleaning Experts - SERVPRO of Northwest Portland

3/24/2020 (Permalink)

Call SERVPRO of Northwest Portland at 503-SERVPRO, or email us to learn how we can help.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Northwest Portland 503-283-3658

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

The importance of documentation on a Portland water damage worksite

3/13/2020 (Permalink)

Trust the company that goes above and beyond - call SERVPRO of Northwest Portland at 503-SERVPRO.

STOP! If you have water damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a standards developing organization for the inspection, cleaning, and restoration industries. For water damage restoration work, they have published a manual, S500 Standard and Reference Guide for Professional Water Damage Restoration (S500) - SERVPRO of Northwest Portland follows the principles outlined in this manual, alongside our fellow Portland area restoration vendors.

To learn more about the IICRC, read our previous blogs from the S500 series The certification firm every restoration professional uses and The importance of safety and health on a restoration worksite.

Here at SERVPRO, we believe it’s important for our community to understand the principles that outline the work we do. Over the coming months, we will be summarizing each principle from the S500 and sharing that knowledge with you.

S500 Principle 2: Document and inspect the project.

Project inspections are ongoing on a water restoration worksite. Inspections are first utilized to assess the safety of the affected area of the property, and then they continue to be conducted during the following steps in the restoration process. Restorers will inspect and measure moisture conditions on a regular basis inside the building and for materials affected.

Additionally, everything is documented during a water restoration project. Restorers will not only document the conditions of the building, but also the work procedures that are followed to address those conditions. 

Both regular inspections and thorough documentation are vital to the success of water restoration. They keep the job organized, efficient, and they’re valuable in supporting a restoration professionals conclusions with an insurance company.

Because many actions on a water restoration worksite need adjuster approval before being executed, proper documentation is a valuable process for all restoration professionals.

Ensuring that every detail is accounted for and the restoration process is monitored thoroughly during the project is critical for the work that we do. SERVPRO of Northwest Portland is passionate about having an organized approach when we take on a water restoration project so that we can ensure that the process is smooth for every party involved. 

Choose a company that you can trust - call SERVPRO of Northwest Portland at 503-283-3658 if you experience water damage in your home or business.

Understanding Fire: Important steps to take after fire damage occurs

3/13/2020 (Permalink)

Call SERVPRO of Northwest Portland NOW at 503-SERVPRO if you have fire damage in your home or business!

STOP! If you have fire or smoke damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO of Northwest Portland understands the devastation a fire has on a residential home or commercial business. We understand the journey of trying to return back to normal after a home or business has fire damage.

Here at SERVPRO of Northwest Portland, we’re passionate about spreading emergency preparedness awareness. We’ve written five blogs on this topic, What to know if fire occurs in your home or business, What to remember when building a fire escape plan, How smoke detection tools can save lives, How to stay safe while evacuating, and How residents can plan around mobility and functional concerns.

For our next installment in our Understanding Fire series, we’re highlighting the importance of what to do after a fire occurs in your home or business.

After a fire occurs in a building, there are a few things you may need or want to consider.

• If you need temporary housing, food and medicines, consider contacting local disaster relief services, such as The Red Cross.
• If you are insured, contact your insurance company or your insurance agent for detailed instructions on protecting the property and conducting inventory. They will advise you to contact a fire damage restoration company of your choice to provide emergency restoration services, or EMG services. To read more about our SERVPRO’s EMG services, visit our blog on our Priority Response team here.
• Check with the fire department to make sure your residence is safe to enter. Be watchful of any structural damage caused by the fire.
• The fire department should see that utilities are either safe to use or are disconnected before they leave the site. DO NOT attempt to reconnect utilities yourself.
• Conduct an inventory of damaged property and items. Do not throw away any damaged goods until after an inventory is made. A reputable restoration company will assist you in this matter.
• Try to locate valuable documents and records.
• Begin saving receipts for any money you spend related to the fire loss. The receipts may be needed later by the insurance company and for verifying losses claimed on income tax.
• Notify your mortgage company of the fire.

Whether or not you choose SERVPRO of Northwest Portland, a reputable restoration company will assist you through this process. At our company, our Priority Response Team are experts on navigating the fire recovery and restoration process, and they are always available to assist or advise.

If you sustain fire or smoke damage in your home or business, call SERVPRO of Northwest Portland at 503-283-3658. 

Sources: Ready.gov

People come first at SERVPRO of Northwest Portland

3/12/2020 (Permalink)

Trust the company that goes above and beyond - call SERVPRO of Northwest Portland at 503-SERVPRO.

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you’re choosing a company that puts people first. 

We take pride in our ability to advise property owners on their property damage situation. We always offer the best course of action, even if that action is to refer to another company or to go a different direction. With our expertise comes an ethical obligation to inform without bias, and we try to give objective advice for our customers and potential customers at all times. 

At the end of the day, however, we will proceed how the property owner wishes to. If a homeowner would prefer an alternate cleaning agent, we will accommodate them; if they would like us to alter our cleaning process to account for their special building material needs or concerns, we will do so; and if a customer would like us to restore a personal possession as much as possible and return it to them, despite us deeming it ‘unsalvageable’, then we will do as a customer wishes.

We will work together with a customer so that they have the necessary information to make the right decision when it comes to their property. People will always come first at SERVPRO of Northwest Portland, and we carry that thought through everything we do.

Here is what Tammy A. had to say about our company on Google.

“I just want to give quick props to this company. I thought I had an emergency, they sent somebody out right away… They were super professional, very personal and super honest. You don’t find that a lot of times in a company, sometimes they’re just out to make a buck and these guys told me exactly what was wrong and didn’t try to make it out to be something bigger than it was.”

Thank you, Tammy, for your very kind words! 

If you experience significant property damage and need help navigating the claims and restoration process, trust that SERVPRO of Northwest Portland has your best interests at heart. Call us as soon as you sustain property damage at 503-283-3658.

Values that differentiate SERVPRO of Northwest Portland from other restoration vendors

3/11/2020 (Permalink)

Choose SERVPRO of Northwest Portland - call us NOW at 503-SERVPRO.

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you’re choosing a company with strong core values and a commitment to a common vision of growth and improvement. 

Here at SERVPRO of Northwest Portland, we strive to set the standard for premier cleaning and restoration companies by unifying our team with extensive training. As we continue to grow and prove our capabilities to our community in the greater Portland area, we work to ensure that the standards we have set for our success carries through to every employee, through detailed and regular training.

Our mission is to develop a family of dedicated professionals who strive towards unparalleled quality, constant growth and transparent communication. We believe we can accomplish this mission through training, attention to detail, and consistent adherence to our values. They are as follows:

Unparalleled Quality.

We strive to set a higher standard of integrity through excellent customer service, workmanship and teamwork.

Family Culture.

We create a happy environment where everyone can excel and realize their full potential through teamwork, trust, mutual respect and prosperity.

Constant Growth.

We desire for continuous personal and professional growth to achieve success.

Effective Communication.

Open and transparent communication throughout all levels of the business.

Identify and Develop Quality Leaders.

Identify quality leaders through education, training, opportunity, technology and encouragement. 

When you choose SERVPRO of Northwest Portland, you choose a company with strong values. If you ever need restoration services, call a company that you can trust - call us at 503-283-3658.

Understanding Fire: How Portland residents can plan around mobility and functional disabilities

3/11/2020 (Permalink)

Call SERVPRO of Northwest Portland NOW at 503-SERVPRO if you have fire damage in your home or business!

STOP! If you have fire or smoke damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO of Northwest Portland understands the devastation a fire has on a residential home or commercial business. We understand the journey of trying to return back to normal after a home or business has fire damage.

Here at SERVPRO of Northwest Portland, we’re passionate about spreading emergency preparedness awareness. We’ve written four blogs on this topic, What to know if fire occurs in your home or business, What to remember when building a fire escape plan, How smoke detection tools can save lives, and How to stay safe while evacuating.

For our next installment in our Understanding Fire series, we’re highlighting the importance of fire prevention and preparedness for older adults or those with access and functional needs.

Those with accessibility issues or functional needs can be affected by various different things, such as a hindered ability to get around or move quickly; diminished or absent senses, whether that is vision, hearing or smell; as well as medical conditions that require aids or medication to function.

For those with functional or accessibility needs, it’s important for themselves and their community to understand the different measures that need to be taken to ensure their safety in fire emergency situations.

According to Ready.gov, those with functional needs will be safest if they arrange to live and sleep near an exit. If those individuals live in a two story building or an apartment, securing a ground floor unit or arranging to sleep on the first floor near an exit is their safest choice.

If individuals have a walker or a wheelchair, it is advised that they make sure each exit is checked for ease of use for those with mobility aids. 

For fire safety, it is not only important to ensure accessibility accommodations on the main entrance, but at emergency evacuation exits as well, if possible. Speak with family members, building managers, or neighbors about fire safety plans and practice with them.

For evacuation concerns for those with accessibility and functional needs, they’re encouraged to contact their fire department’s non-emergency line and explain their special needs. They should be able to ask the emergency providers to keep their special needs information on file.

Lastely, keep an active and well charged phone near the bed and be ready to call 9-1-1 if a fire occurs. 

Remember: fire travels fast and can grow into a major fire in under 30 seconds. Always be ready, and plan for the worst case scenario. 

If you sustain fire or smoke damage in your home or business, call SERVPRO of Northwest Portland at 503-283-3658.

Sources: Ready.gov

SERVPRO of Northwest Portland has emergency restoration response like no other vendor

3/11/2020 (Permalink)

Trust the company that goes above & beyond - call SERVPRO of Northwest Portland at 503-SERVPRO.

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you’re choosing a company with a 24/7 emergency restoration response like no other vendor.

Our Priority Response (PR) team is a crucial department within our company that enables us to go above and beyond for our customers. Through our PR team, we are able to offer 24/7 emergency restoration services - this means that no matter the time or day, our PR team members will respond to your property damage to begin services.

Our Priority Response team responds to fire and storm damage incidents that need immediate emergency restoration, or EMG, services. When they respond to a property damage, they will work with the property owner or manager to determine which emergency services are needed, and then our team will work until it is complete and the property is secure. Even if that means our crews are working all night! 

The EMG services our Priority Response team provides can include working with local fire response teams to tape off affected areas; setting up asbestos and lead testing as soon as possible; cleaning and clearing hazards around the damaged area or public spaces adjacent to the affected area to ensure safety; boarding up, tarping, or fencing all building entrances and the surrounding work area so that the building and property are secured.

SERVPRO of Northwest Portland is lucky to have an experienced, caring, and dedicated Priority Response team. While being on-call 24/7 can seem like a daunting task for our PR team members, they thrive under that responsibility because they’re passionate about helping property owners navigate the recovery process after significant property damage. 

At SERVPRO of Northwest Portland, people come first. Our PR Team lives and breaths that commitment every day and they are always ready to assist our community after fire, water, and storm damage. If you experience significant property damage and need help navigating the claims and restoration process, you can call on SERVPRO of Northwest Portland’s Priority Response Team at any time or day: 503-283-3658.

Our passion for preparing Portland residents for emergencies

3/5/2020 (Permalink)

Call us NOW at 503-SERVPRO if you need restoration services!

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Northwest Portland to handle your restoration needs, you entrust your property to a company that is passionate about safety, security, and the prevention of future emergency incidents. 

Our company understands that we have a unique opportunity to share our knowledge on property damage loss control. Our owners, Nick and Lorelei Steen, come from a family of SERVPRO franchise owners that dates back two generations. Here at SERVPRO of Northwest Portland, we try to pull from that generational knowledge of property damage restoration to provide our community with the best tools to prevent damage in their own homes and businesses.

When we begin a project, we focus on building a relationship of trust with our customer. We share all our knowledge and expertise, ensuring that no matter which direction the customer chooses to go, they have the information necessary to make an informed decision. 

We implement preparedness into many of our operations here at SERVPRO of Northwest Portland. We are active in our community and will partner with local preparedness experts to participate in awareness events, such as the City of Tigard’s annual Preparedness Fair in Cook Park. We also publish helpful tips, tricks, and practices that everyone can implement in their day-to-day life to help prevent and prepare for emergency incidents. 

Whether or not you choose SERVPRO of Northwest Portland to handle your restoration needs, we want you to have the tools necessary to ensure the safety of yourself and your family. We will continue to promote emergency preparedness awareness in the Portland Metro Area going forward. If you have any questions or concerns regarding emergency preparedness, visit our other blogs to read about fire safety, storm safety, and commercial preparedness. We also encourage our community to visit Ready.gov for more information on preparedness.

If you do sustain property damage on your home or business, know that you can always call SERVPRO of Northwest Portland to handle your restoration project. Call us at 503-283-3658 as soon as you experience damage.

Our commitment to the Portland Veteran Community

3/2/2020 (Permalink)

At SERVPRO of Northwest Portland, we value the contributions of our veteran community members!

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO understands the value that veterans, military spouses, veteran caregivers, and disabled veterans bring to our SERVPRO Family. While SERVPRO of Northwest Portland is an independently owned and operated franchise of the SERVPRO brand, we are proud of the support the SERVPRO brand has for veterans and their families.

Our SERVPRO Headquarters has committed to hiring 1,000 veterans by 2022, and SERVPRO of Northwest Portland commends their commitment to our veteran community. Here at our company, we value the opportunity to provide employment to veterans, military spouses, veteran caregivers, and disabled veterans. Currently, SERVPRO of Northwest Portland has five veteran employees and, like our brand headquarters, we are eager to grow that number.

As a mission driven company, our core values and mission align with the teachings of the military to their service members. We believe that by hiring a veteran we are not only providing a job to someone who made a selfless commitment to our country, but we are giving them the opportunity to start a career.

At SERVPRO of Northwest Portland, we strongly believe that veterans will find a community in our workplace. We strive to continue to build on that community of support within our workplace and our SERVPRO Family.

Our company is better because of the diverse perspectives our veteran employees bring to our culture, and we continue to be grateful for having them as a part of our SERVPRO Family.

Most of all, SERVPRO of Northwest Portland thanks all military service members for their service, sacrifice, and the example they set for our community.

Safety during Portland area thunderstorms

2/28/2020 (Permalink)

Call SERVPRO of Northwest Portland NOW at 503-SERVPRO of you have storm damage in your home or business!

STOP! If you have storm damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

As we are in the Pacific Northwest, the Portland metro area can be susceptible to thunderstorms and lightning events. While these events can be considered common, they still possess potential dangers and it’s important to be aware of how to stay safe while they pass. Here at SERVPRO of Northwest Portland, we’d like to share some vital information regarding thunderstorm safety.

Did you know that lightning is a leading cause of injury and death from weather-related hazards? While most lightning victims survive, those struck by lightning often report long-term symptoms. 

Thunderstorms are dangerous storms - they can cause lightning, powerful winds, flash flooding, and even tornadoes.

If you hear thunder, or a thunderstorm is reported by the weather service, it is advised that you stay indoors. While both a car and a building can be adequate shelter from thunderstorms, a sturdy building is the safest place to be while it passes.

Ensure that you have emergency supplies such as candles, matches, first aid, food and water in the event that a power outage occurs during the storm. 

Always stay informed via The Emergency Alert System (EAS) and the National Weather Service (NWS).

If you end up sustaining storm damage to your property, call SERVPRO of Northwest Portland at 503-283-3658.

Understanding Fire: How to stay safe while evacuating a Portland fire

2/25/2020 (Permalink)

Call SERVPRO of Northwest Portland NOW at 503-SERVPRO if you have fire damage in your home or business!

STOP! If you have fire or smoke damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO of Northwest Portland understands the devastation a fire has on a residential home or commercial business. We also understand the struggle of trying to return back to normal life after your home or business sustains fire damage.

Here at SERVPRO of Northwest Portland, we are passionate about spreading emergency preparedness awareness. We’ve written three blogs on this topic, What to know if fire occurs in your home or business, What to remember when building a fire escape plan, and How smoke detection tools can save lives. 

For our next installment in our Understanding Fire series, we’re highlighting the importance of what to do during a fire event.

When a fire occurs in your home or business, it can develop fast, and it can often be the smoke and poisonous gases from burning materials that causes death and injury - not always direct exposure to flame. Smoke and gases will collect along the ceiling before dropping lower as the fire develops. Keep low as you evacuate, and crawl to safety if you need to.

Before opening a door, feel the doorknob and door. If either is hot, or if there is smoke coming around the door, leave the door closed and use your second way out.

If you open a door, open it slowly. Be ready to shut it quickly if heavy smoke or fire is present.

If you can’t get to someone needing assistance, leave the home and call 9-1-1 or the fire department. Tell the emergency operator where the person is located. 

If pets are trapped inside your home, tell firefighters right away.

If you can’t get out, close the door and cover vents and cracks around doors with cloth or tape to keep smoke out. Call 9-1-1 or your fire department. Say where you are and signal for help at the window with a light-colored cloth or flashlight.

If your clothes catch fire, stop, drop, and roll - stop immediately, drop to the ground, and cover your face with your hands. Roll over and over or back and forth until the fire is out. If you or someone else cannot stop, drop, and roll, smother the flames with a blanket or towel. Use cool water to treat the burn immediately for 3 to 5 minutes. Cover with a clean, dry cloth. Get medical help right away by calling 9-1-1 or the fire department.

If you would like to learn more about fire preparedness, please visit Ready.gov.

If you experience fire or smoke damage in your home, call SERVPRO of Northwest Portland as soon as practical, at 503-283-3658.

Sources: Ready.gov

Understanding Fire: How smoke alarms save lives in Portland home fires

2/21/2020 (Permalink)

Call SERVPRO of Northwest Portland NOW at 503-SERVPRO if you have fire damage in your home or business!

STOP! If you have fire or smoke damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO of Northwest Portland understands the devastation a fire has on a residential home or commercial business. We also understand the struggle of trying to return back to normal life after your home or business sustains fire damage.

Here at SERVPRO of Northwest Portland, we are passionate about spreading emergency preparedness awareness. We’ve written two blogs on this topic, What to know if fire occurs in your Portland home or business, and What to remember when building a fire escape plan. 

For our next installment in our Understanding Fire series, we’re highlighting the importance of fire detection tools.

Did you know that 40% of home fire deaths occur in homes that do not have a smoke alarm? Additionally, for fires where a smoke alarm was present but did not operate, 43% of those smoke alarms simply had missing or disconnected batteries.

Having functional smoke alarms in your home drastically increases your chance of surviving a home fire. If you do not have smoke alarms, it is encouraged that you install them as soon as possible. Please read below for crucial information on how to operate and maintain your home’s smoke detectors.

• It is encouraged that you install both ionization AND photoelectric smoke alarms, OR dual sensor smoke alarms, which contain both ionization and photoelectric smoke sensors.
• Test batteries in your smoke alarms on a monthly basis.
• Replace batteries in battery-powered and hard-wired smoke alarms at least once a year (except non-replaceable 10-year lithium batteries).
• Install smoke alarms on every level of your home, including the basement, both inside and outside of sleeping areas.
• Replace the entire smoke alarm unit every 8-10 years or according to the manufacturer's instructions.
• Never disable a smoke alarm while cooking - it can be a deadly mistake.

Smoke alarm safety for people with access or functional needs:

• Audible alarms for visually impaired people should pause with a small window of silence between each successive cycle so that they can listen to instructions or voices of others.
• Smoke alarms with a vibrating pad or flashing light are available for the hearing impaired. Contact your local fire department for information about obtaining a flashing or vibrating smoke alarm.
• Smoke alarms with a strobe light outside the home to catch the attention of neighbors, and emergency call systems for summoning help, are also available. 

If you would like to learn more about fire preparedness, please visit Ready.gov.

If you experience fire or smoke damage in your home, call SERVPRO of Northwest Portland as soon as practical, at 503-283-3658.

Sources: Ready.gov, National Fire Protection Association (NFPA.org)

Emergency preparedness is risk reduction for Portland commercial properties

2/20/2020 (Permalink)

Call SERVPRO of Northwest Portland NOW at 503-SERVPRO if you have water, fire, or storm damage in your home or business!

STOP! If you have water or fire damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When it comes to large commercial losses, safety is always top priority for SERVPRO of Northwest Portland. For property managers and owners operating out of a large commercial space, emergency and disaster preparedness can be a crucial aspect to ensuring personnel safety in the event of hazardous property damage incident.

As an owner or operator of a commercial property, there are a few actions you can take to help prepare for the worst case scenario. The first step is assessing the vulnerabilities in your property.

According to OPB, “a magnitude 9.0 earthquake off the Pacific Northwest coast could hit at any time.” If you visit their website, they have a tool that allows you to enter your property address and receive information about how a 9.0 earthquake on the Oregon coast could affect your building. 

Experts suggest that individuals have 2 weeks of supplies per person, 14 gallons of water per person, and 42 meals per person. Here at SERVPRO of Northwest Portland, we also suggest that you encourage employees to keep a mini survival preparedness kit at their desk. To learn what essential tools and supplies to include in a commercial desk kit, read out previous blog here. 

We encourage you to enter your property address in the OPB Aftershock simulation tool. Here at SERVPRO of Northwest Portland, we’re working on preparing our office for the potential of disaster. 

If your property experiences water, fire, storm, or mold damage, don’t hesitate to call SERVPRO of Northwest Portland at 503-283-3658 as soon as possible to assist in the restoration of your commercial property!

The importance of safety and health on a Portland restoration worksite

2/20/2020 (Permalink)

Call SERVPRO of Northwest Portland NOW at 503-SERVPRO if you have water, fire, or storm damage in your home or business!

STOP! If you have water damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a standards developing organization for the inspection, cleaning, and restoration industries. For water damage restoration work, they have published a manual, S500 Standard and Reference Guide for Professional Water Damage Restoration (S500) - SERVPRO of Northwest Portland follows the principles outlined in this manual, alongside our fellow Portland area restoration vendors.

To learn more about the IICRC, read our previous blog on them by clicking here.

Here at SERVPRO, we believe it’s important for our community to understand the principles that outline the work we do. Over the next month, we will be summarizing each principle from the S500 and sharing that knowledge with you.

S500 Principle 1: Provide for the Safety and Health of Workers and Occupants.

Safety is everyone’s responsibility on a water damage worksite. A primary concern in water damage safety is protecting restoration employees performing the work, as we often work in unsafe and unhealthy environments due to the nature of the services we provide. 

As premier restoration professionals, SERVPRO of Northwest Portland takes all the steps necessary to ensure the safety of all occupants or visitors to the worksite, as well. We will post important signage to prevent visitors and occupants from exposing themselves to hazardous areas in the worksite, or alert them to the safety precautions necessary to be in that area. If we have a scheduled site walk, we will provide all necessary Personal Protective Equipment (PPE), which can include hardhats, respirators or face masks, safety vests, and/or protective eyewear. 

Before we begin work on a water damage loss, we will assess the property for existing and potential hazards. We call this process H.A.R.M. (Hazard Assessment and Risk Management). The goal of H.A.R.M. is to assess the hazards and implement controls to prevent further hazards from developing.

Part of H.A.R.M. is testing for hazardous materials, such as asbestos and lead. We do not disturb anything in the affected area until after we have received results from our testing. Residential buildings built before 2004 must be tested for asbestos before work can be performed, while all commercial buildings must be tested before work can be performed. All buildings built before 1978 must be tested for lead before work can be performed.

Ensuring a safe work environment is critical for the work that we do. This is just a snapshot of the steps we take at SERVPRO of Northwest Portland to keep a water damage worksite safe for all parties involved.

If you experience a water damage at your property, call SERVPRO of Northwest Portland at 503-283-3658 if you find water damage in your home or business. Don’t hesitate to mitigate the damage the minute you see it!

The certification firm every Portland restoration professional uses

2/19/2020 (Permalink)

Call SERVPRO of Northwest Portland NOW at 503-SERVPRO if you have water, fire, or storm damage in your home or business!

STOP! If you have water damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

If you’ve worked with a restoration professional before, or perhaps you are shopping for the correct mitigation specialist to help you with your water damage issue - you may see “IICRC” in their company information.

IICRC stands for The Institute of Inspection, Cleaning, and Restoration Certification. The IICRC is a standards developing organization for the inspection, cleaning, and restoration industries and all restoration professionals follow the standards set forth in their manuals.

SERVPRO of Northwest Portland is a certified IICRC firm; our employees go through IICRC approved training to become well versed in the standards set forth by the IICRC. For water damage restoration, SERVPRO and other restoration companies follow the S500 Standard and Reference Guide for Professional Water Damage Restoration (S500).

The S500 provides SERVPRO and other restoration professionals with an objective, independent reference to substantiate services and actions taken during restoration. Within the manual, five principles are outlined that define the water mitigation process. They are as follows:

1. Provide for the Safety and Health of Workers and Occupants.
2. Document and Inspect the Project.
3. Mitigate Further Damage.
4. Clean and Dry Affected Areas.
5. Complete the Restoration and Repairs. 

Over the next month, SERVPRO of Northwest Portland will detail each IICRC principle so that our community understands the standards that define our industry. Stay tuned for more information!

Be prepared for water damage before it happens! Call SERVPRO of Northwest Portland at 503-283-3658 if you find water damage in your home or business. Don’t hesitate to mitigate the damage the minute you see it!

Be prepared for a commercial loss in your Portland workplace

2/18/2020 (Permalink)

Call SERVPRO of Northwest Portland NOW at 503-SERVPRO if you have water, fire, or storm damage in your home or business!

STOP! If you have water or fire damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

If you or someone you know works in a large commercial building, you may benefit from preparing a workplace emergency preparedness kit! SERVPRO of Northwest Portland is passionate about preparedness, and as we operate out of a large commercial space, we know how beneficial a kit could be in the event of an emergency.

As you’re building a kit, whether it’s generally applicable and stored in a shared office space, or specific to you and kept at your desk - it’s important to choose the right storage material and to keep your kit updated. Using airtight, water-proof bags and containers to store a kit could keep your supplies in working condition. Additionally, consider transportable containers, such as a backpack.

Whether general or specific, consider the following items to include in your kit:

1. A large flashlight and extra batteries.
2. A first aid kit.
3. Surgical masks or dust masks.
4. Water purification tablets.
5. Prepackaged foods. Emergency survival food ration bars are ideal for storage and consumption.
6. Mylar emergency blankets.
7. Bottled water - plan for one gallon of water per person per day for at least three days, for both drinking and sanitation.
8. An emergency whistle attached to a lanyard.
9. Maps of your local area.
10. Duct tape.
11. Work gloves.
12. Hand warmers.
13. Hand sanitizer and moist towelettes.
14. Plastic garbage bags.
15. Non-prescription medications such as pain relievers.
16. Contact lens solution.
17. Matches.

It’s important to pack supplies for three to seven days. If your commercial workplace ever experiences a large loss, or a disaster, while you are at work, know that making a kit like this could help keep you and your coworkers safe. 

Safety comes first, but when it’s time to restore and rebuild - call SERVPRO of Northwest Portland at 503-283-3658.

SERVPRO offers continuing education for insurance professionals in Northwest Portland!

2/11/2020 (Permalink)

Visit our 'COMMUNITY EVENTS' page to sign up for CE classes NOW, or call us at 503-SERVPRO.

STOP! If you have water or fire damage in your property, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO of Northwest Portland values our relationships with insurance carriers and their representatives in our region. We understand that responding quickly and efficiently to our customers’ water, fire, and mold damage is a team effort between local insurance professionals and our staff. 

SERVPRO of Northwest Portland has offered complimentary continuing education (CE) classes to insurance professionals in our area for years, and we treasure the great relationships we’ve built during our classes. As a continuing education provider in the State of Oregon, we are always working towards improving our CE curriculum - building on our material and bringing fresh information to our attendees. 

Recently, the Oregon Legislature passed SB 251 and it has new requirements for insurance adjusters licensed in Oregon. Per the Oregon Department of Insurance, “the new law requires Oregon licensed adjusters, both resident and non-resident, to have 24 hours of continuing education prior to renewal, including 3 hours of ethics and 3 hours of Oregon Law.”

Adjusters who also hold Oregon resident producer licenses will be able to fulfill these new CE requirements using credits earned through their producer license; the accrued 24 hours of CE will apply to both license renewals. 

The new CE requirement applies to any individual who has had the full 24 months to complete the continuing education. As such, the first licenses that this will apply to are those issued or renewed on or after January 1, 2020. The Oregon Department of Insurance will be enforcing the education requirement for all licenses that expire on January 31, 2022 or later.

SERVPRO of Northwest Portland is offering a total of 24 CE classes during 2020. If you are an insurance producer or adjuster, sign up now by visiting our community page here. All of our CE classes are coordinated by Matana McIntire, our Marketing Support Coordinator - if you have any questions, feel free to call her at our office line at 503-283-3658. 

CE classes at SERVPRO of Northwest Portland are reserved for insurance professionals only, please contact for special consideration. Registration is determined on a first come, first serve basis. Each class is held in person, and attendees must be present to receive credit.

Source: Oregon Department of Insurance

Mitigating Portland commercial spaces can be a quick process!

2/4/2020 (Permalink)

For large commercial losses, our team brings trailer-mounted generators to power the other equipment.

STOP! If you have water or fire damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When water flows through four floors of commercial space, it doesn’t have to take a long time to mitigate the damage. SERVPRO of Northwest Portland is a large commercial loss capable restoration company - we have years of experience handling situations like these, and you might be surprised with how quick and efficient mitigation can actually be!

Planning the mitigation roadmap after first notice of loss is crucial to being an efficient restoration professional. Our Project Managers work closely with property owners and insurance adjusters to develop a mitigation plan as soon as possible that will get the property back to business. 

Next, equipment becomes the key detail. We will bring in large amounts of air movers, dehumidifiers, generators, and desiccants to optimize all hours of the day. If tenants are still operating out of the space, we work with them to ensure the equipment is not disturbed. 

Depending on the side of the affected area, a large commercial loss like the one described above can sometimes take no longer than 14 days! 

Our goal, as premiere restoration professionals in the Portland Metro Area, is to provide quality service to our customers in a timely manner, so that they can get back to business. 

If your home or business experiences water or fire damage, call SERVPRO of Northwest Portland as soon as possible - we can help you get your property restored to preloss condition. Don’t wait to mitigate - call us as soon as you see storm damage on your property: 503-283-3658.

Understanding fire: What to remember when building an escape plan for your Portland home or business

2/3/2020 (Permalink)

Call SERVPRO of Northwest Portland NOW at 503-SERVPRO if you have fire damage in your home or business!

STOP! If you have fire or smoke damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

Here at SERVPRO of Northwest Portland, we understand the devastation fires can have on homes and businesses. We also understand the devastation and the struggle of trying to build your life back up after your home or business sustains fire damage.

Preparedness advocacy is a large part of what we do here at SERVPRO, and in light of the recent coverage of the fires in Australia, we wanted to share crucial information to remember if your home or business ever experiences a fire.

In the event of a fire occurring in your home or business, remember that every second counts. It’s important to always be prepared - the first thing you should have ready for a fire event is an escape plan. 

Ready.Gov, the official website of the Department of Homeland Security, advises that families and businesses have a fire escape plan and practice it on average twice each year. When creating an escape plan for your home or business, remember the following:

• Fine two ways to get out of each room in the event the primary way is blocked by fire or smoke.
• A secondary route might be a window onto a neighboring roof or a collapsible ladder for escape from upper story windows. 
• Make sure that windows are not stuck, screens can be taken out quickly, and that security bars can be properly opened. 
• Practice feeling your way out of the house in the dark or with your eyes closed. 
• Teach children not to hide from firefighters. 

SERVPRO of Northwest Portland will be sharing more helpful information regarding the dangers of fires to residential homes and businesses in the coming weeks. To ready our previous blogs on fire, click here.

Stay tuned for further information on how to prepare, respond, and rebuild after a fire. If you have smoke or fire damage in your home or business, call SERVPRO NOW at 503-283-3658.

Sources: Ready.Gov

How to know if water has permanently damaged carpets in your Portland area home

1/27/2020 (Permalink)

Call SERVPRO of Northwest Portland NOW at 503-SERVPRO if you have water damage in your home or business!

STOP! If you have water damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

Water damage can occur in any home or business without warning. When it occurs, it’s important to call SERVPRO of Northwest Portland as soon as possible so that we are able to advise you on how to proceed with your water damaged items and structure. 

According to the Carpet and Rug Institute, Carpet accounts for 48% of the total U.S. flooring market. As restoration professionals, SERVPRO of Northwest Portland sees water damaged carpet often. 

When it comes to carpet restoration after a water damage incident, how damaged the carpet is depends on the quality of the carpet. Delamination is the most frequent type of damage to carpets in a water damage incident. Delamination is caused when the latex adhesive holding the primary backing to the secondary backing of the carpet is wet for an extended amount of time. Good carpets have a higher quality of latex and use more latex. 

Cheaper carpets may have delamination after only a few hours. Good quality carpets may suffer little damage even after 48 hours exposure to water. 

If the water is left in place for more than 72 hours, mold and mildew become the biggest cause of damages. Mold and mildew damages usually cannot be repaired. Carpets must be dried properly and can be treated with an odor treatment or Sporicidin (an EPA Registered Product) to prevent mold and mildew growth.

Be prepared for water damage before it happens! Call SERVPRO of Northwest Portland at 503-283-3658 for any questions, and don’t hesitate to mitigate the damage the minute you see it!

Stay safe during winter weather in the Portland Area

1/14/2020 (Permalink)

Be READY to call us at 503-SERVPRO if you experience snow or ice property damage!

STOP! If you have water damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

The Portland Metro Area experienced an “Atmospheric River” in the recent month, and now our area is anticipating a snowfall in the coming week. As we head into the coldest part of our winter season, now is the perfect time to check that you, your family, and your home is prepared for serious winter weather. 

Be aware that heavy snow storms and winter weather can:

• Last a few hours or several days;
• Knock out heat, power, and communication services; and
• Place older adults, young children, and sick individuals at greater risk.

You can prepare NOW for winter weather to help manage the risks that come with it. 

• Consider signing up to receive emergency alerts from The Emergency Alert System (EAS) and listening to the National Oceanic and Atmospheric Administration (NOAA) Weather Radio.
• Gather supplies in case you need to stay home for several days without power. Do not forget the needs of pets.
• Create an emergency supply kit for your car. Include jumper cables, sand, a flashlight, warm clothes, blankets, bottled water, and non-perishable snacks. Keep the gas tank full.

If your home or business ends up sustaining damage from winter weather, call SERVPRO of Northwest Portland as soon as possible - we can help you get your property restored to preloss condition. Don’t wait to mitigate - call us as soon as you see storm damage on your property: 503-283-3658.

Sources: Ready.Gov, The American Red Cross

Understanding fire: What to know if fire occurs in your Portland home or business

1/13/2020 (Permalink)

Call SERVPRO of Northwest Portland NOW at 503-SERVPRO.

STOP! If you have fire or smoke damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

Here at SERVPRO of Northwest Portland, our thoughts are with Australia as they work to contain the bushfires sweeping their country. We understand the devastation of wildfires, having traveled to California in recent years to assist families and businesses recover from them. We also understand the devastation and the struggle of trying to build your life back up after your home or business sustains fire damage. 

Preparedness advocacy is a large part of what we do here at SERVPRO, and in light of the recent coverage of the fires in Australia, we wanted to share crucial information to remember if your home or business ever experiences a fire.

• Fire is FAST! In less than 30 seconds a small flame can turn into a major fire. It only takes minutes for thick black smoke to fill a house or for it to be engulfed in flames.
• Fire is HOT! Heat is more threatening than flames. Room Temperatures in a fire can be 100 degrees at floor level and rise to 600 degrees at eye level. Inhaling this super-hot air will scorch your lungs and melt clothes to your skin. 
• Fire is DARK! Fire starts brights, but quickly produces black smoke and complete darkness.
• Fire is DEADLY! Smoke and toxic gases kill more people than flames do. Fire produces poisonous gases that make you disoriented and drowsy. Asphyxiation is the leading cause of fire deaths, exceeding burns by a three-to-one ratio. 

SERVPRO of Northwest Portland will be sharing more helpful information regarding the dangers of fires to residential homes and businesses in the coming weeks. Stay tuned for further information on how to prepare, respond, and rebuild after a fire. If you have smoke or fire damage in your home or business, call SERVPRO NOW at 503-283-3658.

Sources: Ready.Gov, The American Red Cross

Prepare your home or business for winter weather

1/10/2020 (Permalink)

Call 503-SERVPRO if you experience water or storm damage this winter.

STOP! If you have water damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

Winter weather brings freezing temperatures, and the Portland Metro Area is anticipating snowy conditions. Ensure your home or business is prepared by reading the tips below.

• Drain water from the swimming pool and water sprinkler supply lines. Do NOT put antifreeze in these lines unless directed; antifreeze is environmentally harmful, and is dangerous to humans, pets, wildlife, and landscaping.
• Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
• Add insulation to attics, basements and crawl spaces, if needed. Insulation will maintain higher temperatures in these areas.
• Ensure that areas where water supply lines are located are insulated enough. Consider leaving kitchen and bathroom sink cabinet doors open and dripping over night if you think they risk being frozen.
• Consider installing specific products made to insulate water pipes. Newspaper can provide some degree of insulation and protection to exposed pipes - even ¼” of newspaper can provide significant protection in areas that usually do not have frequent or prolonged temperatures below freezing.

If you will be going away during cold weather, leave the heat on in your home set to a temperature no lower than 55 degrees Fahrenheit. Temporarily suspend the use of lower nighttime thermostat temperatures to lower the risk of frozen pipes.

If your home or business ends up sustaining damage from winter weather, call SERVPRO of Northwest Portland as soon as possible - we can help you get your property restored to preloss condition. Don’t wait to mitigate - call us as soon as you see storm damage on your property: 503-283-3658.

Sources: Ready.Gov, The American Red Cross

Portland Homeowners: 5 tips to prevent costly water damage from frozen pipes

1/10/2020 (Permalink)

Call 503-SERVPRO if you experience water damage from frozen pipes!

STOP! If you have water damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

A frozen pipe bursting is a terrible ordeal to come home to, but did you know your pipe could still be frozen without bursting? The following five tips can help you identify and thaw frozen pipes if you ever find them in your home or business.

1. If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
2. Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
3. Apply heat to the section of the pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device. 
4. Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.
5. Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.

Be prepared for water damage before it happens! Call SERVPRO of Northwest Portland at 503-283-3658 for any questions, and don’t hesitate to mitigate the damage the minute you see it!

Sources: Ready.Gov, The American Red Cross

Prepare for Portland Fall Rain Storms

11/22/2019 (Permalink)

As the Portland Metro area approaches winter weather, it’s important to be aware of the flood and storm risks that could affect your home or business. If you suspect that your home or flood could be exposed to high levels of water due to storms, here are some tips to prepare your property to minimize damage.

First, ensure that crucial utilities are elevated to avoid water damage. This would include furnaces, water heaters, and electric panels.

If necessary, install “check valves” in sewer traps to prevent flood water from backing up into the drains of your home or business.

Seal walls in basements with waterproofing compounds to help avoid seepage. 

If water does flood your Portland home or business during a storm, disconnect electrical appliances if it is safe, and do not touch electrical equipment if you are wet or standing in water.

If water enters your Portland home or business, make sure to call SERVPRO of Northwest Portland as soon as possible to prevent secondary damage. As experts in water damage, we can assist you in putting your life back together after storm damage.

Water Coming Through My Ceiling in My Portland Home

11/1/2019 (Permalink)

Have you ever tried getting a hold of an “Emergency” contractor outside of the Monday- Friday 9-5? How did that work out? 

SERVPRO of Northwest Portland is a 24 hour emergency service company, 7 days a week, 365 days a year. When disaster strikes, even at 2 am, your call will be answered. Our crews are trained and equipped to help you when disaster strikes, no matter the size of your loss. 

Concerned about your personal property? Rest assured that our contents department will be able to salvage and restore as much of your damaged property as possible. To see examples of restored personal property, visit our “Why SERVPRO” tab above and click “Before/After Photos.”

So if disaster should ever strike your home, make sure to remember to call SERVPRO of Northwest Portland at 503-283-3658

To learn more about who we are as a Family Owned Small Business, click the “About Us” tab above.

SERVPRO shares tips on how to prepare your home for winter.

10/25/2019 (Permalink)

Prepare for Portland Winter Storms by planning for freezing weather. Call SERVPRO of Northwest Portland if you see water damage!

Winter is just around the corner for Portland Area homes. Whether you are in an apartment or a single family home, it’s important to take steps to prepare your dwelling for the freezing weather that occurs after a winter storm. Here are some tips to consider for this Portland Winter, provided by your friendly Restoration Professionals here at SERVPRO of Northwest Portland.

Keep cabinet doors open during cold spells. This allows warm air to circulate around pipes, and can help prevent complications from freezing temperatures. 

Keep a slow trickle of water flowing through faucets in your home - especially if the pipes for the faucets runt through unheated or uninsulated areas of your home. Consider shutting outdoor faucets off completely. Search in basements and crawl spaces to find the shut off values for outdoor faucets.

As freezing temperatures grow colder, ensure gutters are clean and secure. Leaves and debris accumulate, causing a damning effect on gutters, which could lead to roof problems and water damage.

Armed with these tips, you are able to lower your chances of experiencing a water damage occurring in your home due to freezing temperatures and winter weather. Keep an eye on weather reports in the Portland Area as we head further into fall, and call SERVPRO of Northwest Portland immediately if you know you’ve had a water loss.

Being safe on a Portland commercial loss is critical

10/9/2019 (Permalink)

SERVPRO Project Manager, Josh Laulile, leads a safety meeting at a commercial loss job site.

Here at SERVPRO of Northwest Portland, job safety is a top concern. When it comes to restoring a large, commercial property after a fire or water damage, making sure our crew and vendors are safe while on the job in important.

When our team takes on a commercial loss, there are key safety precautions we take. Since commercial jobs require larger crews, conducting morning safety meetings on a daily basis is crucial. It’s imperative that each person on the site wear proper Personal Protective Equipment (PPE), even if they are visiting and not necessarily working. Proper PPE for a large, commercial job site included work boots, face mask or respirator if necessary, safety glasses, a hard hat and a reflective safety vest.

In the photo to the right, you can see our Project Manager Josh Laulile leading a safety meeting to a crew of workers ready to restore a property to its preloss condition. SERVPRO of Northwest Portland is ready for any size disaster, and you can rest assured that our restoration professionals can handle your loss properly. If you have any issues with fire, water, or mold damage – don’t wait to call us at SERVPRO of NW Portland.

Deodorizing your property after a fire damage

10/9/2019 (Permalink)

SERVPRO of Northwest Portland is an expert on restoring properties after fire damage. The first thing you think of is cleaning the debris, soot, and char damage – but the damage that can linger the longest is the smell. This is why a huge part of our restoration process after a fire is deodorization.

There are a few ways we can do this. For textiles and clothing, we have two large commercial washing machines that can deep clean large loads. If textiles still need odors removed after washing, we have what we call an “Ozone room.” An Ozone room is a containment area where contents can be stored over night where they will be deodorized using an unstable oxygen molecule. Ozone is able to destroy odor particles in materials through oxidation, and works wonders for organic odors and fire odors. It takes time to work, and must be set to operate when no persons are around.

Since SERVPRO of Northwest Portland has moved to our new 64,000 square foot warehouse in the St. John’s neighborhood in Portland, we are building an even bigger Ozone Room. This enables our SERVPRO to be able to take on any size fire damage. If you ever find yourself in the aftermath of a fire incident, no matter the size, call SERVPRO of Northwest Portland to handle your restoration needs.

SERVPRO of NW Portland can take on any commercial loss

10/8/2019 (Permalink)

A SERVPRO technician sets up two trailer mounted generators to power lines that feed into the building, as well as to the desiccant (middle).

When a large, commercial loss occurs in the Portland area, there are many moving parts that can complicate the restoration. As a Large Loss Certified SERVPRO Franchise, SERVPRO of Northwest Portland is equipped to handle these complications. We have the necessary experience, warehouse space, and equipment to restore a large commercial space to preloss condition.

After the property has been tested for asbestos and lead, workers can begin to remove debris and demolish ruined structures. Crews will extract any sitting water where it is needed, and set up drying equipment around the property.

One crucial piece of equipment necessary when taking on a commercial loss is a trailer mounted desiccant. A desiccant is a large scale dehumidifier that can extract up to 295 gallons of moisture per day. Using a trailer mounted generator to power the desiccant, SERVPRO is able to dehumidify and dry out a commercial property in a reasonable amount of time.

Fall showers can brings unexpected water damage

9/12/2019 (Permalink)

Some of us may be excited about the change in weather as we enter into the fall season, but it’s important to remember that the potential for water damage in your home increases with the increase in precipitation.

Here at SERVPRO of Northwest Portland, we are always ready when a disaster occurs in your home or office. We have experienced crews who will assist you in answering questions, communicating pertinent information to you and your insurance, and who will get you back to your life as soon as possible.

As we enter into the next season, with winter on the horizon, keep SERVPRO of Northwest Portland in mind. If you find yourself with water damage in your home or business, call us right away so that we can prevent secondary damage from occurring and costing you more money. 503-684-5829

Water: even a little can cause a lot of damage to your Portland property

9/5/2019 (Permalink)

Treat every water damage like a flood to prevent secondary damage to your property. Call SERVPRO of NW Portland to schedule service now.

Any amount of unexpected water can cause a lot of damage, fast. SERVPRO of NW Portland receives calls from customers who have had water damage in their home or office every day, and we are often told that the water has only affected a small area.

However, more often than not, what the property owner believes is a small amount of water can turn out to be larger than anticpated. This is because water damage isn’t always so easily visible. Water runs across and down easily, and it does not stay put in one area, or where the water loss originally occurred.

SERVPRO of NW Portland is ready to deal with your water damage emergency whether it’s day or night. When water causes damages in your home or office, we are ready to respond 24 hours a day, 365 days a year. Not only are we ready to help, but we are also ready to answer your call. When you call, no matter the time or day, you will speak with a trained professional who will take down your information and assure that your water loss is handled. (503) 684-5829

Does your Portland area home have a Fire Evacuation plan in place?

9/5/2019 (Permalink)

Always be prepared for a fire in your home.

This month, SERVPRO of NW Portland’s Sales and Marketing team taught a class called “Property Fire Damage Restoration for Loss Control” as a continuing education course for insurance agents in the local Portland area. During that class, we found that majority of homeowners and renters have an idea on what they would do if a fire occurs, but many of them do not have an actual plan. As Fire Restoration Professionals, we believe it is important to take a few minutes to visualize and formulate a Fire Evacuation Plan to be prepared for the worst case scenario.

An evacuation plan would include:

• Be ready to report fire to emergency responders.
• Be aware of emergency exits – always have at least two ways out, including windows and doors.
• Check smoke alarms – ensure that they are properly placed and working.
• Involve children in planning – consider having your children help create a fire evacuation plan.
• Choose a meeting spot – decide a meeting place near the property, such as a neighbor’s house, mailbox, or stop sign, where residents can meet at after evacuating. Agree to not go back in the house after you leave.
• Practice and review the plan regularly.

 You can be one step ahead when the unexpected may occur. After the fire is out, reach out to your local SERVPRO to mitigate and restore you home!

 “By failing to prepare, you are preparing to fail.” – Benjamin Franklin

Keep your Portland Business open after water or fire damage strikes

9/5/2019 (Permalink)

September is National Preparedness Month and we here at SERVPRO of NW Portland are committed to making sure that you are prepared and ready should disaster strike your home or business in the Portland Area. Nearly 50% of businesses do not reopen after disasters and we don’t want you to be part of that statistic.

As a customer you have the right to choose who helps with your fire, water, or mold damage clean up. SERVPRO of NW Portland has been a long time trusted restoration professional in the Portland area. We understand that when disaster strikes your business, it can overwhelm your day-to-day operations. This is why we’re “Faster to Any Size Disaster.” Our well trained crews will work with you and your insurance company to take care of the documentation and record keeping to ensure that the claim will go smoothly so that you can get back to work.

If you find your business affected by a fire, water, or mold damage incident – don’t hesitate to call SERVPRO of NW Portland at (503) 684-5829.

Prepare for power outages during Portland storm seasons

9/5/2019 (Permalink)

The American Red Cross encourages that each household and car have a preparedness kit, but sadly only 51.5% of US homes reportedly have an emergency kit ready. Here at SERVPRO of NW Portland, we’re passionate about preparedness. As we head into the 2019 storm season, we recommend homes and businesses prepare power outage kits for the instance they find themselves without power.

Kits should include things like water, canned food, a can opener, flashlights and batteries. Food and water rations should be enough for each person in your household or place of business for 5 days.

To start a power outage kit, grab an old backpack or duffle and add in plenty of bottled water, battery-operated radio and clock, flashlight for each member of your household including extra batteries, non-electric can opener, list of emergency phone numbers including family and friends and a first aid kit.

September is National Preparedness month, and SERVPRO of NW Portland recommends that individuals explore our blogs to learn more on how to prepare for disaster.

Should disaster, like water damage from a dishwasher leak or pipe break, affect your home, call SERVPRO of NW Portland today at 503-684-5829.

Is your Portland property prepared for disaster?

8/5/2019 (Permalink)

SERVPRO of Northwest Portland is a 24/7 emergency service provider. When fire, water, or mold damage affects your home or business, our crews respond promptly to restore your property to preloss condition. But what can you do to prepare for property damage?

SERVPRO of Northwest Portland is committed to providing our community with resources to prepare for disaster. One way we help facilitate preparedness is through our Emergency Ready Profile, or an ERP. Whether you own a home, a business, or both – our ERP preparedness folder gathers important information, resources, and photos that are tailored to you and your property, which can be crucial when responding to a restoration emergency.

No one plans on a disaster, but you can plan to be “Ready for whatever happens.” Our ERP service is at no cost to you, and includes a walkthrough of your property with one of our restoration professionals. When as many as 50% of businesses close down following a disaster, are you prepared to beat those odds? Let SERVPRO of Northwest Portland help!

Partnering with Portland Area Property Managers

3/11/2019 (Permalink)

Property Managers have enough on their plate. We can help share some of the load.

As a property manager, it is your job to ensure the safety and comfort of your tenants. Your job requires you to wear many “hats” and in the course of your working day, you may act as an accountant, a maintenance technician and sometimes a referee! Your job is to direct the workflow around your properties to keep them in good working order. This means you will partner with many service providers, such as a plumber, a handyman and an electrician. One of the many partners that should be on your speed dial is an emergency restoration service provider.

SERVPRO of Northwest Portland

Our franchise has worked with countless property managers and their tenants during a time of crisis. Our crew is highly trained and IICRC certified to handle fire, water and even sewage back up. Got mold? We got you covered. Our warehouse is fully stocked with the latest cutting edge equipment and the RIGHT tools for the specific job.

Managing a multi-unit property gives you quite enough to worry about. You are responsible for daily upkeep around the property, as well as insuring you are following all applicable codes and regulations. Regardless of if you manage apartment complexes, luxury condos or even commercial office buildings, you will eventually need our assistance, and we will always be there, 24/7, to provide the help you need, when you need it most.

SERVPRO of Northwest Portland prides itself in providing the highest quality service in the industry for the best value. Our crew and project managers are trained to pay attention to the details when they are surveying your property. We will come up with the best plan for your situation, every time.

In addition to our outstanding service and reputation, we can help you put a customized Emergency READY Profile into place can that can make the all the difference when it counts the most. Did you know that SERVPRO of Northwest Portland can help you put together an ERP free of charge?

Contact us today to find out more about scheduling an appointment at your property with one of our qualified representatives. This complimentary assessment of your building will help you and your staff save crucial time in the event of an emergency and establish us as your fire and water mitigation provider. 503-283-3658

Why Portland Area Insurance Agents Prefer To Work with SERVPRO of Norhwest Portland

3/11/2019 (Permalink)

SERVPRO of Northwest Portland is a preferred vendor for many insurance providers.

SERVPRO of Northwest Portland has many years and countless success stories in the property restoration industry. We have a strong working understanding of the role of the insurance agent and provider in an emergency scenario. We have worked with insurance agents and their insureds in almost every disaster situation imaginable. We are proud of our track record and feel we are the Portland area’s best choice for emergency restoration. Here are a few reasons why we are many insurance agent’s top choice when referring a service provider to their customers.

• To avoid secondary damage, we prioritize response time. The customer will be appreciative of our expedience and sense of urgency. We know from experience that the longer we wait to get the restoration process underway, the more chance there is for secondary damage. Insurance agents appreciate this as well, because it lowers the cost of the overall job, and that means less money to be paid out on the insurance claim.
• Generally speaking, our goal is to RESTORE anything that can be restored, as opposed to just replacing everything in sight, like a lot of other services. This process saves additional money on the overall cost of the remediation project and subsequent insurance claim.
• Due to a cutting edge inventory technology employed by our contents department called ICAT, our staff can provide the customer or agent with a complete inventory, complete with photos and pertinent information, of all of the items in storage or in the restoration process at any time. This can even be accessed online, 24/7.
• Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications. We are equipped with the knowledge and high standards required to be an IICRC certified service provider.

It is our job here at SERVPRO of Northwest Portland to be a reassuring presence for our customers and provide them with the best customer service in the industry. We work with agents and adjusters to provide expedient and exceptional property restoration. If you are an insurance agent and would like to learn more about how we can serve you and your customers, or if you would like to take advantage of one of our regular complimentary CE Classes, call us today. We would like to get to know you. 503-283-3658

Trauma Clean Up Specialists

3/8/2019 (Permalink)

SERVPRO of Northwest Portland is your ally when facing a difficult traumatic event.

When a significant traumatic event takes place in your home or business, the area needs to be thoroughly disinfected and cleaned in the shortest time possible. Here are a few reasons why it is crucial to address the clean-up of the situation as soon as possible.

Pathogens can spread fast – After an event that involves significant blood or bodily fluid loss, the risk of blood borne infectious pathogens is very high. Proper trauma cleanup removes all pathogens from the area, cleans the air and neutralizes the risk of spreading it further.

Replacement of fabrics and affected surfaces –Many times, furniture and other surfaces may be stained with fluids and will need replacement. A professional trauma cleaning specialist will be able to ascertain what surfaces can be restored and what surfaces will need replacing, depending on the severity of the event.

Emotional Recovery- Often times, traumatic events that require calling on the services of a professional are devastating to the residents of the home. If it involved the death of a pet or a loved one, returning to the site of the event will be a very negative emotional experience. A thorough professional cleaning of the area will begin the road to recovery for all affected parties. It is also far easier for a professional team who is emotionally detached from the event to complete the cleaning process.

Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Our first focus is always safety. We will always treat your property and those in grieving with the greatest empathy and respect in the face of trying circumstances. Our team of IICRC certified professionals are prepared to help you and your family on the road to recovery. We are always here to help, 24/7. 503-283-3658

...and now, a word from our customers!

3/6/2019 (Permalink)

When our customers are happy, we are happy!

SERVPRO of Northwest Portland prides itself in providing an excellent service to our Portland community. Outstanding service includes outstanding customer service. If our customers are unhappy, we are unhappy. Our track record speaks for itself. Here is what a few of our customers had to say about their experience with our franchise:

“Little did we know that the extent of the water damage in our bathroom would extend into our laundry room.  The different technicians that subsequently came to our home over the course of the busy holiday months were always timely - letting us know they would work with our schedule and work with our insurance company.
It was absolutely a pleasure to watch and experience the expertise of your workers - especially when we realized that abatement of some asbestos materials needed to be removed both in the bathroom and later discovered in our crawl space.  
We have recommended SERVPRO to a neighbor who needs a consultation for a mold issue in his house.  Keep up the great reputation. You need to be proud of your workers - the cleanliness of our house was so respected! Again, thanks.”  Paul and Beryl M.

“Hired this company to clean walls and ceilings in preparation to paint. I worked with Jesse regarding this work who was excellent. Showed up on time to give me an estimate, very professional, answered all my questions, did an extensive, thorough estimate for each room and told me I could select what work I wanted them to do. I would highly recommend this company.” Leslie C

“It is important to me and my family that I put into words how grateful we are. You and all of your employees were always, friendly, courteous and thoughtful in your handling of our mothers belongings after the unfortunate fire that removed her from her home of 55 years. She is 92 with Alzheimer’s and at 6am her caregiver called me and I was there in less then 5 minutes. To find the street filled with firetrucks, police and even a Helicopter. Within a couple of hours SERVPRO was there to help us understand what steps needed to happen and they handled everything of hers just as they said they would, over the next few months.

We are very thankful that you really take your job seriously and were always there as we needed answers. You and your company are a definite 10 on service and compassion. 

Thank you for everything.” Betty H

IICRC Certified Service Provider

3/5/2019 (Permalink)

We wear our certification with pride and dignity!

SERVPRO of Northwest Portland is an IICRC certified restoration service provider. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for the Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Northwest Portland

SERVPRO of Northwest Portland specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Certifications

• RRRP - Lead-Based Paint Activities and Renovation
• AMRT - Applied Microbial Remediation Technician
• ASD - Applied Structural Drying Technician
• CCT - Carpet Cleaning Technician
• SRT - Fire & Smoke Damage Restoration Technician

Steps To Fire Restoration

3/4/2019 (Permalink)

A home fire is one of the most devastating things a family can go through. SERVPRO of Northwest Portland understands and is here to help.

No family wants to think about a fire ravishing their home and personal belongings, but it is always good to understand the process of restoration should this unfortunate event ever occur in your life. There are several crucial steps to restoration that any victim of fire damage needs to walk through as they traverse the road to recovery.

Step one is to contact your insurance provider. Generally speaking, most insurance policies contain provisions for employing a restoration contractor to help with the clean-up and restoration of the home.

In the second step, the restoration company that you choose to partner with will need to remove water from the structure. If moisture is not eliminated in short order, mold will very quickly become an issue. Depending on how severe the fire was and how much water was used in firefighting efforts, the removal of the water can take a few hours up to several days.  

If the fire was such that the home was a total loss, then the second step will be to level the building and clean and haul away debris. In this step, the restoration company working with you will be able to ascertain what can be saved and what will need to be disposed of.

When the debris has been removed, the restoration contractor will use special ozone machine to remove all traces of smoke odor as well as remove charred and unusable materials from the structure. Their final job will be to clean the floors and walls and prepare it for the reconstruction phase. The final step will be reconstruction. A reputable restoration company will work with you and your insurance provider to create a sound reconstruction plan to get your back into your home, once again.

SERVPRO of Northwest Portland has the specialized fire and water damage cleanup and restoration training and experience to quickly restore your home to pre-fire condition. We also have specific training and equipment for odor removal and deep cleaning of upholstery and carpet. 

Fire damage can be devastating for you and your family. Feelings of confusion and stress are common, and you need a caring expert to guide you through this crisis. We always treat your family with the greatest empathy and respect, and we’ll treat your property with great care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 503-283-3658

After The Storm Clears

3/1/2019 (Permalink)

We hope you never experience a devistating storm, but we are here when you need us!

Storm damage can be a devastating and life altering experience. The first days proceeding a major storm can leave a homeowner overwhelmed and perplexed about what to do next. Some careful and calculated planning will help you and your family return to normal as soon as possible.

Safety Concerns

Regardless of if your home was flooded, hit by torrential wind or was the casualty of an electrical storm, the end result is still dangerous. Electricity can be conducted into standing water and mold will most certainly be an issue. Until a thorough evaluation by a qualified person can be conducted, it’s best to avoid the site altogether. If it all possible, consider staying with relatives or at a hotel or a shelter.  Make sure to bring a weeks’ worth of clothing and supplies. Your home should be professionally inspected prior to returning.

Government assistance

Often times after a major storm, FEMA will make provisions for those affected by major storm damage. This includes help with housing, meals, home repairs and assistance with filing insurance claims. For more information contact your local FEMA representative.

Documentation

Make sure to document as much as possible about the storm and the damage to your home, especially if your home owners insurance policy is more specific about the type of damage it will cover. Take as many photos as possible and note any major issues such as mold, exposed power lines and crumbling walls. This will all come in handy when filing a claim with your insurance company.

Filing a claim

Contact your insurance provider as soon as possible. A claims representative should be assigned to you. Work with him to initiate repairs. This process can sometimes drag on for several months, but generally speaking, most policies will pay for the damage after your deductible has been paid. More often than not, homeowners policies do not cover flooding. If your home has been flooded, you need to contact your flood insurance provider. If you do not have flood insurance, you will have to pay for your repairs out of pocket. If you live in an area where flooding is a potential, consider purchasing a flood insurance policy.

Contact SERVPRO of Northwest Portland

As water and storm damage specialists, we have the experience and advanced training that enables us to restore your property quickly. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. 503-283-3658

How small leaks can cause devastating water damage

2/28/2019 (Permalink)

Over time, those little drips can really add up!

When you think of severe water damage, the first images that come to mind are probably severe flooding with cars floating down the street and a basement fully immersed in water. Rain and flooding do cost business and home owners tens of millions of dollars in repairs annually, but a slow and persistent water leak can also lead to catastrophic damage if not addressed in a timely manner. We explore the consequences of allowing a slow leak to continue.

Structure Damage

Your home relies on wood and metal materials. Water can weaken wood and corrode metal. Over time, this weakening can lead to floors buckling and walls and ceilings collapsing.

Sheetrock is also prone to water damage. The gypsum materials in sheetrock can act as a sponge, drawing in the water and weakening the walls. This is also prime breeding ground for mold growth.

Untreated brick and concrete are also susceptible to damage. Continued exposure to water can cause cracks and erosion. If the water freezes and then thaws out, the damage left can be severe, requiring expensive and extensive repairs to the foundation.

Flooring and fixtures

Water can weaken the backing of your carpeting and rugs and make them more susceptible to damage. Additionally, carpeting is not intended to get wet and can attract mold, mildew and insects when it is not dried out right away.

Constant leaks can also cause corrosive damage to metal fixtures such as sink and shower heads. The constant water can cause decay over time to rubber gaskets and cause the water pressure to decrease.

In the bathroom, an unattended leak can lead to loosening tiles in your shower or countertops. Leaks in the kitchen can lead to buckling floors and discoloration.

Mold & Other Pests

When water is allowed to remain stagnant for any period of time, it begins to attract mold, insects and germs. If a wet environment is allowed to remain in your home, airborne pathogens and mold will be attracted to it.

Financially Devastating    

Water damage becomes especially expensive when attempting to sell your home. It’s better to be proactive now, than to wait until the 11^th hour when your home is already on the market. Home inspectors are trained to look for water and mold damage and will document their findings, no matter how big or small, in their pre-sale inspection report. Potential buyers can use this report to offer substantially less than your asking price or, worse yet, abandon the deal altogether because they feel the home is too much trouble to repair.

SERVPRO of Northwest Portland is Here to Help!

When your home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property. The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the situation and dispatch the appropriate equipment and resources. We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. Call us today to get the process started! 503-283-3658

Mold Clean-up After a Flood

2/28/2019 (Permalink)

After flooding, mold can very quickly become a problem.

Mold growth is an unfortunate side effect of flooding due to stagnant water and mold’s affinity for it. Mold produces a compound called ‘mycotoxin’ that can lead to health related issues such as allergies, itching eyes and other respiratory issues. Regardless of how it got there, it is of the utmost importance to address a mold problem in your home as soon as possible.

First steps

Obviously, you will need to remove the water from the affected area, as mold needs moisture to thrive. Water should be sopped up or pumped out. If the water is in an area where electricity has to potential to conduct through it, turn off main power if you can safely get to your electrical box. When in doubt, call a professional to help with these steps to avoid risking personal injury.

When the area has been dried out, it should be sealed off and isolated to prevent mold spores from spreading and contaminating unaffected areas. If mold continues to grow, a professional will need to be consulted.

Clean up

All waterlogged materials should be removed and placed in an area where they can be dried out. The area will need to be wet vacuumed. A regular vacuum cleaner should NOT be used. Baseboards and moldings should also be removed to allow the walls to dry.

Keep it dry

The area should have plenty of ventilation and air flow, using a combination of fans and dehumidifiers. Continue to monitor the area to insure that no further mold growth is occurring.

Depending on the scope of the problem, you are generally better off contacting a reputable mold remediation specialist.

SERVPRO of Northwest Portland is a mold remediation specialist. You can read more about our processes here. Mold is no joke and we are here to help when and if you need it. Call us today. 503-283-3658

Mold & Rental Properties

2/27/2019 (Permalink)

Even just a few mold spots in your rental property need to be addressed immediately!

Mold can be a disaster for a property owner. Even more so if the mold is discovered by their tenant. As a landlord, what do you do when this you are faced with this problem? We have a few ideas that you can implement. Keep reading below.

Mold inspection

If your tenant has discovered mold, there will be visible evidence of its growth. The entire home should be inspected, not just the area in question. Make sure to do a thorough walkthrough of the entire home. Here are a few signs to look for when conducting your inspection:

• Black spots on the walls, thread-like white mold, greyish brown, black, green or greyish green mold. Mold growing behind wallpaper and vinyl is also a common problem. Look for peeling wallpaper or bubbling vinyl.
• Look for leaks or signs of water damage. Untreated water leaks are breeding grounds for mold.
• You may notice an earthy, musty smell. Although not all mold will produce an odor, if you smell this smell, mold is almost certainly an issue.
• Mold causes allergy like symptoms, such as runny nose, sore throat and itchy eyes. If any of your tenants have been complaining of these symptoms, mold may be the cause.

Order a mold test

To truly get a full scope of the mold problem you are facing, you will need to call in a professional mold inspection service. SERVPRO of Northwest Portland can refer you to several reliable mold testing companies who will offer sample and air testing to get to the bottom of the problem.

Remediate the problem

Mold can cause serious health problems and structural damage to your property. Both items are a liability. This is a huge nightmare for a landlord! When mold is found, you will need to act right away and proceed to remediation. SERVPRO of Northwest Portland has you covered. Our staff is IICRC certified and trained in the most cutting edge mold removal procedures.

Protect your property!

After you have eliminated the mold problem, you are going to want to remain vigilant to prevent it from returning. It’s a good idea to schedule routine mold inspections on your properties to make sure the problem stays gone.

Regardless of whether you are a tenant or a landlord, it is very important to protect yourself against mold. If your home or property has a mold problem, take action immediately.

Choosing a Fire Restoration Service for Your Portland Business

2/25/2019 (Permalink)

When your business is on the line, you need a reliable fire damage restoration service provider!

Despite the fact that fire safety education has become more common in recent years, accidental fires continue to be alarmingly common. The National Fire Protection agency reports that a fire requiring assistance from the local fire department occurs on average of every 24 seconds. Both residential and commercial sectors and equally affected, requiring professional commercial restoration efforts.

According to the NFPA, the annual average of structure fires affecting educational institutions between 2012 and 2016 was approximately 4900. During this period, around 2700 fires affected industrial facilities and over 6000 fires were reported to have occurred in health care and medical offices.  

Although most of these fires did not result it fatalities, they did result in tens of millions of dollars in damages and loss. The financial burden is sometimes so great that is forces a business owner to close shop after a major fire disaster.

Commercial fire restoration service providers help to ensure that a fire disaster does not lead to bankruptcy.

Commercial Fire Damage Restoration Defined

Commercial fire damage restoration is a crucial service for a business that has recently suffered a fire loss. The level of service needed will reflect the size and scope of the damage left by the fire. For example, the damage left by a fire may only be cosmetic, requiring the walls to be treated and furniture replaced, but there are other unseen issues that will require addressing. Smoke can seep into the walls, woodwork and carpeting and leave a pervasive and caustic smell that will require professional equipment and processes to remove.

When a fire causes structural damage, the process is much more labor intensive. A fire can close down a business for months, or even years, depending on the severity. A commercial fire restoration service provider can greatly decrease the time a business has to close down. A good provider will work in concert with your insurance provider and adjustor, as well as make sure nothing gets missed in the restoration process.

Selecting a service provider

Regardless of the severity of fire damage your business is facing, it is crucial to find a trustworthy and reliable partner in fire restoration. SERVPRO of Northwest Portland is a full service commercial fire restoration provider with a verifiable track record. Our team of professional IICRC certified technicians are poised and ready, 27/7.

SERVPRO of Northwest Portland is locally owned and operated—so we are part of the Portland community too. We are also part of a national network of over 1,700 SERVPRO Franchises and special Disaster Recovery Teams strategically located throughout the country to respond to large-scale disasters. When your business is on the line, we will be your fire restoration heroes in green. Call us today. We are always here to help. 503-283-3658

Mold & Homeowners Insurance

2/25/2019 (Permalink)

Is mold covered in your homeowners insurance policy?

Mold is never an easy thing for homeowners to deal with, but it’s one that definitely needs to be talked about. We have previously covered home mold prevention, but what about if you already have mold growing in your home? What is the role of home insurance when it comes to mold remediation? Lastly, does homeowners insurance make provisions for mold?

Homeowners Insurance & Mold

Generally speaking, homeowners insurance does not cover damages caused by mold. There are exceptions to this when mold remediation can be covered. The instances in which a insurance provider will cover mold clean up usually pertain to mold caused by issues already covered by the policy. Examples of this would be if mold growth was the result of a broken pipe, or if firefighting efforts resulted in mold. Conversely, if the mold was the result of poor home maintenance, such as allowing a dripping pipe to persist or an area of ongoing humidity has not been addressed, then it is not likely covered by the policy.

Filing a Mold Claim

Step one of filing any insurance claim is to call your insurance provider and inform them of the damages. Your insurance company will then provide you with next steps. You will want to gather as much information as you can, so take lots of photos. Make sure to take photos prior to any remediation efforts. Mold only needs 24 hours to start growing. You will want to get a mold remediation company out as soon as possible to begin the drying phase however, you should consult with your insurance provider prior to scheduling to make sure that the remediation efforts will be covered by the policy.

After your claim is instated and all the damages have been resolved, make sure to retain all pertinent documentation. If the problem returns and is the result of the original cause, your insurance company will be liable to cover the expenses of removing it.

Who is responsible for rental property damage?

2/21/2019 (Permalink)

When a rental property floods, who is responsible for the repair? The tenant or the owner?

Water damage can strike both renters and property owners alike. A large water related disaster can render a property uninhabitable and cause permanent damage to the resident’s personal belongings.  When water damage strikes an apartment, who is the responsible party? The owner or the tenant?

Tenant Rights

Generally speaking, the responsibility of property maintenance falls on the landlord. If a landlord refuses necessary repairs or fails to address them in a timely fashion, and his negligence results in damage to the tenants property, (such may be the case with mold) they may be liable for the cost of replacing the affected items. Although details can vary from state to state, there are certain basic principals in place that outline the liable party. If in doubt, check with your local housing authority. 

Keep Lease Current

It’s a good idea to be aware of the terms laid out in your rental agreement/ lease as it pertains to property damage. Rental properties generally have property insurance and the lease agreement should specify what is covered and what is not.

Rental Insurance

It is a good idea to have a rental insurance policy in the event of an accident. Many property managers require rental insurance. Coverage can vary from policy to policy. Some policies cover property damage, theft, personal belongings and even lodging in the event of a displacing emergency. It’s a good idea to look into obtaining a rental insurance policy, and if you already have one, it’s good to be familiar with what is and what is not covered.

Property management/ owner duties

Any landlord is responsible for keeping the apartment maintained to an acceptable level of livability. Basic plumbing, appliance and electrical maintenance is the responsibility of the landlord, as is basic property upkeep. The landlord can be held negligible for damage incurred due to failing to perform these basic functions.

Damage to personal property

Damage to the building itself, as well as utilities and appliances should be covered by the property owner’s insurance policy. Damage to personal property falls under the responsibility of the party who caused the damages, which may or may not be the tenant.

We’re always here to help

When rain hits the Portland metro, SERVPRO of Northwest Portland is on standby to help our local residents and businesses with their water damaged homes, apartments and businesses. If recent storms have caused flooding or a pipe has burst, our highly trained technicians are ready 24 hours a day, 7 days a week, to respond immediately to flood or water damage at your Portland property. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment to find the water and remove it as quickly as possible. Our local technicians will closely monitor and document the drying process to ensure your property is back to normal. Call us today. 503-283-3658

The Qualities of a Reliable Commercial Restoration Service

2/19/2019 (Permalink)

Make sure to investigate your commercial fire and water restoration contractor!

Certain items such as a leaky faucet, small hole in the wall or a broken pipe can fall under the “DIY” category and can be handled by anyone with a basic set of tools and a little know how, but what if you are facing much bigger issues? A flooded basement, severe mold infestation or persistent smoke infiltration? There is no shame in admitting you may need to call in a restoration professional to get you out of a jam. Before you enter into an agreement with restoration contractor, there are a few things you may want to consider. You need to remind yourself that you will be allowing workers into your place of business to perform the work. It would be desirable to find a company that employs trained professionals with substantial experience in the work they are performing. Just because a contractor has made the claim that they are qualified to do the work, does not mean they actually are. In the modern era, it is very easy to falsify information via advertisements and create decoy internet sites. Do your homework.

Is their website legitimate?         

We have all heard horror stories about scammers on the internet and people misrepresenting themselves, but the internet has come a long way and it is also the fastest way to find most services, including restoration contractors. One way to quickly determine if the company’s site is legit is to see if includes informative links to the services they provide. Most reputable commercial restoration contractors will offer the following services:  

• Water damage restoration
• Fire damage restoration
• Black water removal and remediation
• Mold Remediation
• Commercial Cleaning

After you have clicked on these links, they should take you to pages that offer informative insight into the type of work this company provides. You also may want to check to see if this company has an online presence with Yelp, Facebook and Google. These sites are a bit harder to falsify.

Read reviews and testimonials

The majority of modern companies have a link on their website that leads to client testimonials. What better way to ascertain if this is the right company for you than reading other clients reports? Also, as mentioned above, most companies have reviews available on Yelp, Facebook and Google. Take a look at these as well. Another thing to look for is if they provide examples of their work.  

Give them a call. Ask Questions!

Any professional service provider should know what they are talking about. They will know their company’s history and should be able to answer basic questions about the service they provide.

SERVPRO of Northwest Portland is a locally owned and operated franchise. We take pride in our involvement in our community, as well as being a part of an elite nationally recognized restoration service.   

We welcome scrutiny and invite you to investigate our claims. If you are needing a reputable and honest fire or water restoration contractor, give us a call today. We would be happy to answer all of your questions and concerns. 503-283-3658

Water Damage: Time is of the essence!

2/19/2019 (Permalink)

When it comes to water restoration, the longer you wait, the more secondary damage WILL occur! Call us today! 503-283-3658

Major water damage requires a bit more than just a mop and a few towels. Failure to start the remediation process as soon as possible can put you at risk for more extensive damage. The IICRC recommends starting any major water remediation process immediately to avoid severe, long term structural problems.

Here are just a FEW examples of some of the issues you can face if you wait to act on a water loss:

MOLD

Failure to ventilate and dehumidify the structure in an expedient manor can result in extensive mold growth. Even after the structure has been dried, additional anti-microbial measures should be taken to avoid growth in the future. A professional should be contacted to determine the areas with higher mold susceptibility.

DRY ROT/ STRUCTURAL DAMAGE

The area needs to be dried in a timely manner to avoid wood rot. Wood is not the only building material subject to damage when exposed to water. For example, laminate, and other materials can separate from the surface with long tern water exposure.

HEALTH RELATED ISSUES

Heath problems associated with mold growth are well documented. Another concern that should be considered is the type of water that created the damage. Clean water can cause enough damage on it’s own, but when black or grey water is added to the mix, dangerous fungus, bacteria and other micro-organisms become a concern.

SERVPRO of Northwest Portland is a water damage specialist with a documented history of fast, reliable and professional results in both the commercial and residential sectors. We are also available 24/7, because an emergency does not wait to be scheduled. If you need immediate help, call us now. 503-283-3658

Heavy Rains Can Equal Property Damage in Portland

2/18/2019 (Permalink)

The wet weather in Porland can sometimes be a problem for homeowners. SERVPRO of NW Portland is always here to help.

Many natural bodies of water provide hours of fun and relaxation to Portland residents. If they overflow due to heavy rains, flooding can rush into homes and cause extensive damage. Mitigating such damage by professionals restores homes to pre-flood condition. 

When residents find their floors soggy with water, flood damage in Portland is already beginning. Carpets become ruined quickly, and the flooring support underneath becomes at risk of becoming severely damaged. Walls made of stucco, drywall and other absorbent materials quickly wick water upwards, making two lines – flood line and a wavy one where moisture prevails. 

SERVPRO professionals use pumps of various kinds to remove standing water. Switching to smaller units helps remove puddles inside usually unnoticed depressions. Afterward, we quickly remove the carpeting and padding. Setting up the machinery to dry out floors comes next. Walls that receive immediate attention can often remain standing instead of being torn away and replaced. We include the treatments needed to kill any pathogens, as well. 

Because flooding inside a home happens on lower levels, many people become surprised at how muggy the air becomes inside their flooded home. Water continually attempts to find equilibrium and uses evaporation and condensation to achieve this state. Opening windows and doors after a flood can help the moisture exit your home to much drier air outside. The air movers used to dry out walls also keeps moisture from settling, and the desiccant machines trap the water molecules before they can condense elsewhere inside your home. 

If flooding occurred inside your kitchen area, we can help restore this area to functioning capacity again. However, unlike other areas of your home where cleaning and removal of silt and other minute debris suffices, government regulations require the disposing of all foodstuffs. Contact with floodwater, no matter how temporary, renders those items inedible. In cans, there are too many tiny places where dangerous pathogens can hide, and the risk of contamination is extremely high. Bleach may render these pathogens inert, but it can also corrode the can and cause additional problems. 

SERVPRO of Northwest Portland is ready to help you with flood damage when the Columbia or the Willamette overflow in our area. Calling 503-283-3658 puts you in contact with our 24-hour service and begins the restoration process every flooded home needs.

Three things to remember when navigating a fire insurance claim

2/15/2019 (Permalink)

SERVPRO of Northwest Portland can help you after a fire. Call us today. 503-283-3658

1. You do not have to go this alone! SERVPRO of Northwest Portland deals with fire restoration every day. We have helped countless families and businesses navigate the ins and outs of their insurance claims after a fire disaster. We will walk with you, step by step, through the entire process. From initial filing, to working with your adjuster to returning to your newly restored home of business.

2. Stay Proactive! Turn off utilities such as your electrical, gas and any other pertinent utilities. Make sure that the fire is completely out and nothing has been allowed to continue to smolder. Board up entries to prevent vandalism and theft. Finally, keep a close eye on the developing situation to be aware of any additional issues that may arise. Make sure to keep track of expenses and retain all related receipts. Your insurance company may be reimbursing you for the cost of fire related expenses, depending on the provisions made in your policy.

3. File Your Claims ASAP! All insurance policies with require you to report your losses as soon as possible or within a reasonable time frame. Shortly after contacting your insurance provider, you will be required to submit a claim. Make sure to keep account of all communications. As mentioned above, SERVPRO of Northwest Portland can help you with this entire process and is your ally and advocate in this time of crisis.

If you are faced with the difficulty of a fire loss at your home or business, call us today and we will help you get the ball rolling. The sooner you contact us, the sooner we can help make it “Like it never even happened”. 503-283-3658

Mold vs. Rust: How to spot the difference

2/8/2019 (Permalink)

Is it mold or is it rust? That is the question.

Are you able to spot the subtle differences between mold and rust stains? You might see a small red stain and make the assumption that it is rust, but that is not always a safe bet. Before you start any major cleaning efforts, it’s good to be able to identify if that stain is rust, mold, or something else entirely.

Is it normal?

When new stains appear in your home, make certain that they are not the result of infiltrating water or humidity. Try to identify the reason for the stain based on the utility of the room it has appeared in. Mold is found in damp and humid areas, while rust forms during the corrosion of metallic surfaces.

Is it mold or is it rust?

Areas that are typically humid, such as your bathroom and basement, are hot spots for mold growth. If you spot a stain in your shower, sink area or basement that appears to be mold, you are going to want to clean it as soon as possible before it becomes a more pervasive issue. There are different cleaning solutions and methods for cleaning mold, grease, hard water stains and rust. If the incorrect cleaner is used, you may not be able to remove the stain completely.

Recognizing rust

Rust is often identified as a red or reddish brown stain on the surface. It is the end result of the corrosion of a metal containing iron. Rust occurs when water or humid air comes in contact with a surface that contains iron. Areas in your home that are prone to rust include, but are not limited to; water pipes, metal roofing and chimneys, oil tanks for homes equipped with oil heating, electrical panel boxes and nails.

Recognizing mold

Smell

The smell of mold is very distinctive. It has a very intense musty, dirty and earthy sent. If you find yourself opening your windows often to alleviate this smell, then you may have a mold problem.

Sight

Mold comes in many varieties and there are many different species of mold. It can appear as black spots, grey dust or white and thread-like in areas that have remained excessively damp for long periods of time. If you are unsure of what you are looking at and if it is mold or rust, you may want to call in a professional to perform an inspection just to make sure. When you family’s health is at stake, it is always better to error on the side of caution.

Remediation & Removal

Once you have established that you definitely have a mold problem in your home, it’s time to find a professional mold remediation service. SERVPRO of Northwest Portland is a highly reputable mold remediation resource for the Portland area. We are trained mold damage specialists who get started quickly to get your home back to normal, with specific training and certifications to handle your restoration needs. Call us today for a consultation. 503-283-3658

The Importance of Mold Remediation

2/7/2019 (Permalink)

If you see mold in your home, give SERVPRO of Northwest Portland a call.

Mold thrives in a warm and damp environment. This condition can be created in your home due to a variety of reasons such as rain or storm activity, roofing damage or malfunctioning pluming. There are many unwanted health issues associated with mold growth such as:

• Allergies
• Respiratory problems
• Unwanted foul and/ or musty odor
• Discoloration of walls and affected areas

Attempting to remove the mold problem yourself comes with many unseen risks to you and your family’s health. A better option would be to call a professional mold removal contractor with the experience and training to safely remediate the problem. SERVPRO of Northwest Portland has the equipment and training to safely isolate and eliminate your mold problem without exacerbating it and spreading it to other unaffected areas of your home. Our team is trained in procedures designed to save time and money and prevent a future outbreak.

Preventative Measures

Mold remediation is only half of the solution. The source of the issue will need to be addressed to eliminate the potential for the mold to return. Our team of experts will work to identify the source of the mold problem. Some potential culprits include, but are not limited to; faulty HVAC systems, malfunctioning plumbing and appliances and roofing failure. Here are a few things to consider when attempting to eliminate the source of mold:

• Identify plumbing and structural leaks
• Examine windows and seals to identify condensation and leaks.
• Inspect your property’s HVAC system to insure there are no leaks and that the system is working to promote adequate airflow throughout the entire structure.

Humidity is the most common cause of mold in a building. Typically, humidity is a result of inadequate ventilation. Our team is equipped with equipment that can measure the humidity in your home to make certain that is at an acceptable level.

If you suspect that you may be facing a mold issue in your home or business, call the experts at SERVPRO of Northwest Portland today to schedule a consultation with one of our highly trained staff members. We are always here to help. 503-283-3658

The Many Faces of Storm Damage Restoration

2/6/2019 (Permalink)

If you live in the Portland area, a storm is ALWAYS coming! Good thing SERVPRO of Northwest Portland is ALWAYS here to help!

The damage a storm does to your home is contingent on the type of storm in question. Additionally, the level of severity of the storm has an impact of how much damage your home will sustain as well as the area that will be affected.

An example of this would be the effects of heavy, torrential rains verses the effects of a hailstorm. A hailstorm has the potential to damage your roof and external parts of your home but leave no water damages, while heavy rains can cause flooding and water damage, but not have any effect on your roof shingles or siding.

After a damaging storm has passed and your home or business has been left with damage, you will need a restoration contractor with the reputation, staff, equipment and knowledge to get the job done fast and expediently. We believe we are that company.

Here are two examples of the many types of storm damage you may encounter in the Portland area:

• Flooding – The main concern when it comes to flooding will be water damage to your home or business. The restoration company you go with will need to be able to handle water damage restoration work and all the many variables that come with it.
• Wind – This can be a big issue for those of us who live at the base of the Columbia River gorge! Damages from strong winds can include damage from flying debris and organic material that can damage roofing and break windows and sometimes affect structural components of the building. It is a good idea to choose a company that can assist with structural restoration.

Regardless of the type of damaged sustained in the Portland metro area, SERVPRO of Northwest Portland has you and your family covered. We take pride in our involvement in our community, as well as being a part of an elite nationally recognized restoration service provider.   

As a fire, water and storm disaster restoration specialist, SERVPRO of Northwest Portland utilizes and maintains and inventory of state of the art equipment and houses a staff of highly trained and IICRC certified personnel to return your home or business to a preloss condition. We are available 24 hours a day to tackle any issue the winter weather may throw at your home or business. 503-283-3658

Helping Your Portland Business after a Disaster

2/5/2019 (Permalink)

Until there is a magic button, SERVPRO of NW Portland is here to help your business after a disaster!

As a business owner, your office is one of your company’s most valuable assets. Most companies cannot afford to close for even a few days, so what do you do if your office or storefront is hit with a flood or a fire? Your friends at SERVPRO of Northwest Portland deal with these type of scenarios on a daily basis, and they are your first line of defense in the event of an unfortunate disaster at your place of business.

Here are a few of the services offered by SERVPRO of Northwest Portland:

Water Extraction & Restoration – Water can come in from many sources; a broken pipe, heavy storm, sewer back up and even water used to extinguish a fire. Our crew is highly trained in time honored, IICRC certified drying techniques that are highly regarded throughout the restoration industry. 

Mold Remediation – Where there is water and moisture, there is always potential for mold growth. The professionals at SERVPRO are always mindful of this and can help reduce the potential for a mold outbreak in your Portland business after a water loss. You can read more about the different types of mold and its causes HERE. 

Fire Restoration – A fire in your place of business can be devastating. Beyond what the fire consumes, it also leaves caustic side effects of smoke damage throughout the surrounding area. After the fire department has extinguished the fire, call us immediately. Our team of experts are ready to help bring your Portland area business to a preloss state, minimizing the time you have to close your doors. Fire restoration is serious business. You can read more about our processes HERE.

Commercial & Residential Cleaning Services

SERVPRO may not be the first name you think of when it comes to cleaning your business, but we employ a full staff of experts who do just that! Our carpet cleaning methods and state of the art equipment is some of the best in the industry.  SERVPRO of Northwest Portland is the official cleaning crew for the Portland Timbers and our excellent crew cleans Portland’s iconic Providence Park after every event. We take pride in our cleaning service and it shows.

If you have been putting off that carpet cleaning, give us a call. We’d be happy to make your business sparkle!

This list is not intended to be exhaustive. We also offer bio clean up after a traumatic event as well as garment and document restoration.   

Another service that we offer is our Emergency Ready Profile (ERP), which is a free service. You can read more about how this outstanding and intuitive program could protect you and your business HERE.

If your business has suffered a fire or water loss or you have a janitorial need, give us a call today. We are always here to help, 24/7! 503-283-3658

Sump Pump Failure

1/10/2019 (Permalink)

A sump pump is a common feature in Portland, but what do you do when it fails?

Basements are a common feature in the Portland metro area. With as much precipitation as we commonly receive here, many homeowners have opted to install a water mitigation system in the lowest areas on their basement, complete with a sump pump to remove excess water in the event of overflow or flooding. Although a sump pump is a good investment to protect your basement from flooding, it is not fail proof.

In the event of Sump pump failure

Generally, a sump pump failure will occur during heavy rains of flooding. When the pump fails, or cannot pump water fast enough to prevent flooding, outside water can seep through the foundation or basement walls and cause flooding at the lowest portion of the basement. We’ve listed a few things you can do if your sump pump fails below:  

1. Contact a trusted plumber in your local area to repair the sump pump. If your sump pump has malfunctioned during wet weather, it is likely that you are not the only one. Contact your plumber ASAP, as he may already have a full schedule due to others facing a similar problem.

2. You may consider purchasing a basement water pump at your local hardware store. If the flooding in your basement was the result of a storm in the area, resources may be spread a little thin. Having a backup pump on hand will keep you ahead of the game until professional help can arrive. You can read more about post flood safety here.

3. Contact a reputable water restoration contractor such as SERVPRO of NW Portland. Although it doesn’t make sense for a water restoration company to pump out water as fast as it is coming in, there will still be damage to mitigate even after the standing water has been removed. You can read more about the process of water mitigation here.

10 Ways To Prevent a House Fire In Your Portland Home

1/10/2019 (Permalink)

If your family has suffered a fire loss, contact the professionals at SERVPRO of NW Portland immediately to learn more about how we can help.

Your home is a sacred space. It a place to raise a family, entertain guest and create lifelong memories. The idea of this special place ever befalling a house fire is frightening.

Life is unpredictable, and it is not always possible to know the future, but there are ways that you, as a homeowner, can be proactive to prevent a house fire in your home.

10 Ways to Prevent a House Fire in Your Portland Home

1. Check smoke alarms frequently – According to the US Fire Administration, your smoke alarms should be tested at least once a month and your batteries should be replaced at least twice a year. An ounce of prevention is worth a pound of cure.
2. Inspect all sources of heat - Whether it is a central heating system, a wood stove or a space heater, all sources of heat in your home should be checked annually by a professional.
3. Keep oven and stove top clean and free of debris - A dirty stove can be a fire hazard. The bits of food a debris left behind after you last dinner party can result in disaster if left unchecked. Always keep your cooking area clean and free from potentially flammable materials (oven gloves, plastic utensils, paper towels, etc.)
4. Do not leave kitchen unattended - It only takes a few seconds for a fire to start. If you need to leave the kitchen, turn off the stove first. A house fire is not worth a few seconds of saved time.
5. Maintain your clothes dryer - Most dryers should be thoroughly inspected on an annual basis. Dryer hoses can become inundated with flammable lint and should be professionally cleaned at least once a year. Additionally, always keep the lint trap cleaned out and make sure no extra lint or clothing items have become trapped behind your dryer.
6. Keep electrical cords maintained – Electrical cords can become a fire hazard when they become old and frayed. Always inspect power cords prior to plugging them into a power source.
7. Store flammable materials safely – Certain household and cosmetic items can become a fire hazard when stored near a heat source such as a space heater or exposed to a hot hair dryer. Use caution when storing these items.
8. Use candles safely – Although candles are lovely, they can quickly turn disastrous if left unchecked. Make sure to extinguish candles before leaving a room or drifting off to sleep. Always keep your pets away from burning candles.
9. Use caution when using your fireplace - Do not allow any sparks to escape into the rest of your home. Make sure there is a properly functioning door between the flames and your flooring. A fire should never be left unattended and should be OUT prior to leaving your home for an outing. Additionally, ashes should be disposed of in a metal receptacle designed for that purpose.
10. Keep fire extinguishers maintained and available – Fire extinguishers are your best defense in the event of an accidental fire. There should be a fire extinguisher available in every room where fire is a potential hazards, particularly in the kitchen and garage. Additionally, all residents of the home should be properly trained on how to operate fire extinguisher.

Fire safety is EVERYBODY’S Job. Losing everything to a house fire is one of the most devastating events that can happen to a family. Your home is filled with lifelong precious memories. You owe to yourself and your family to protect it to the best of your ability.

If your family has suffered a fire loss, contact the professionals at SERVPRO of NW Portland immediately to learn more about how we can help with the process of restoration. We see this on a daily basis. We have the tools, knowledge and highly trained IICRC certified staff to navigate your through the process of recovery. 503-283-3658

SERVPRO of NW Portland is READY For Storm Season!

11/20/2018 (Permalink)

The wet season is upon us, and SERVPRO of NW Portland is ready!

SERVPRO of NW Portland is a storm and flood restoration juggernaut! Our staff is highly trained and IICRC certified to handle the stormy and wet weather common to the Pacific Northwest. Our warehouse is stocked with state of the art equipment and we are fully prepared to bring your home or business back to a preloss condition following storm damage.

FASTER TO ANY SIZE DISASTER

It’s not just a catch phrase! As a locally owned and operated business, we are prepared to respond quickly and expediently with the right tools and knowledge to get the job done FAST. After a heavy rain storm, a quick response is CRITICAL to minimizing potential secondary damages and costs to your Portland home or business.

A NATIONAL COMMUNITY OF STORM & FLOOD RESOURCE

In Multnomah County, a storm disaster can strike at any time. Our team of professionals is poised and ready to assess the damage and measure our resources to tackle a large storm or water loss. Our national affiliation enables us to draw from a network of over 1700 SERVPRO franchises across the country. Our DISASER RECOVERY TEAMS are renowned throughout the restoration industry and are located strategically across the entire United States.

If your home or business ever suffers from storm damage, take the guesswork out of the equation and call the experts with a proven track record to get the job done right. Call SERVPRO of NW Portland. We are available 24/7 and are ready for any disaster at any time. 503-283-3658  

Detecting Mold In Your Portland Home

11/13/2018 (Permalink)

If you find mold in your Portland home, call us today for a consultation. 503-283-3658

Mold is a quiet nuisance. It creeps in hidden areas such as crawl spaces, basements and below carpets in damp areas. It is often hard to distinguish mold allergies from common cold symptoms. Mold can be very troublesome for homeowners and adversely affect the health of the home’s residents and lower the value of the home.

It is important to be able to detect and recognize mold in your home. Knowing how to recognize if mold is a problem in your home is the first step to implementing an effective mold remediation plan.

Smell

The smell of mold is very distinctive. It has a very intense musty, dirty and earthy sent. If you find yourself opening your windows often to alleviate this smell, then you may have a mold problem.

Sight

Mold comes in many varieties and there are many different species of mold. It can appear as black spots, grey dust or white and thread-like in areas that have remained excessively damp for long periods of time. If you are unsure of what you are looking at and if it is mold or not, you may want to call in a professional to perform an inspection just to make sure. When you family’s health is at stake, it is always better to error on the side of caution.

Remediation & Removal

Once you have established that you definitely have a mold problem in your home, it’s time to find a professional mold remediation service. SERVPRO of NW Portland is a highly reputable mold remediation resource for the Portland area. We are trained mold damage specialists who get started quickly to get your home back to normal, with specific training and certifications to handle your restoration needs. Call us today for a consultation. 503-283-3658

Pre Vacation Water Disaster Preparedness

10/30/2018 (Permalink)

If you ever come home from vacation to find your home flooded, call us immediately! 503-283-3658

With the holiday season upon us, many folks are making travel plans and preparing to visit friends and family around the country.

While you are away on vacation, the last thing you want to worry about is water damage to your home. Unfortunately, a water loss can strike at any time, whether or not you are present for it. Here are a few tips you can use to minimize the potential of water damage to your home whilst away.  

Quick pre-departure home inspection

After you have bought your plane tickets and packed your luggage, make sure to do a quick inspection around your home for potential problematic areas. Have a look at the pipes under your sinks, look for any issues with your water heater or furnace, inspect the supply lines that connect your major appliances and check the gutters and roof for any leaks, blockages or abnormalities.

This quick step can greatly reduce the potential for damage while you are away and give you peace of mind in the process.

Turn off the water main

An easy way to insure that you have no water related issues while you are away is to simply turn the water main off. It may be days before someone discovers standing water in their home, and turning off the water main on the way out the door will eliminate the potential to find unwanted surprises when they return.

Hire a house sitter

It’s always a good idea to have a trusted friend, family member or neighbor keep an eye on your home while you are away. Even better if they can stop in once or twice a day to make sure everything is in order. Make sure that whoever you choose receives adequate instructions and emergency contact information.

Nobody wants to return to their home after a fun vacation to find water damage, but sometimes, despite best efforts, they can still happen.

If you do return from your vacation to find water damage in your home, stay calm and contact a reputable water restoration contractor such as SERVPRO of NW Portland immediately. The longer you wait, the more there is a chance for secondary damage.  

We are water damage specialists who get started promptly to get your property dry and back to pre-water-damage condition. We use advanced water removal and drying equipment and implement scientific drying principles to get your property dried quickly. If you have experienced a water related disaster in your Portland home, call us today. 503-283-3658

Tips to Mitigate Storm Damage from Structural Defects

10/24/2018 (Permalink)

If you live in Portland, a storm is ALWAYS brewing. Are you and your family ready?

Storms that dump many inches of rain over the period of just a few hours expose your home to the risk of severe flooding inside your foundation. The causes of these storm-related outcomes focus on the condition and capacity of gutter and downspout systems as well as the possibility of seepage because of the supersaturated ground. Our crews train extensively to respond to these types of conditions, ready to turn back the clock and return your Portland house to you “Like it never even happened.” 
 
Several days of incessant rains soak the ground surrounding your house. The water finds nowhere to go but through the cinder blocks into your foundation. As the pounding rain rolls off the roof into your gutters, it spills over, sending torrents of water over the edge of your foundation. We have answers to the flood damage afflicting your Portland home, dilemma, and you can almost guarantee yourself a better result if you call for our services immediately without trying to manage the influx of water by yourself. 
 
Our team ascertains if it is safe to work in the flooded basement, and we begin pumping out the water. We hit the ground running even if the power in your home is unavailable to use because of our powerful truck mounted submersible pumps and water extractors. Once the water level reduces, SERVPRO team members assess the condition of any mechanical systems and determine whether stored items or furnishings sustained flood damage. Cinder block walls are notorious for holding water within interior cells. Sophisticated scanning techniques find pockets of water, and we drill through mortar joints to release it. Air movers and dehumidifiers begin the process of drying the walls and floors. 
 
SERVPRO does not leave you high and dry after completion of the job. We consult with you about the reasons for this destructive event. Water incursions through the walls of your foundation signal that the grading around your home may need review. Poorly performing gutters and downspouts may need an upgrade. We also work you through the insurance claim process as storm related flooding frequently is a covered instance. 
 
SERVPRO of Northwest Portland is poised to perform when you call (503) 283-3658. No disaster is too big or too small for our professionals to lend their training and experience to meet your needs in Portland, St Johns, or even Concordia.

Home Mold Prevention

10/17/2018 (Permalink)

By the time you notice mold in your home, it may be time to give us a call. 503-283-3658

Portland, Oregon is known for their wet winters, and where there is moisture, there is a potential for mold. Mold can be stopped from growing when it is deprived of warmth and food, but existing mold will remain dormant until it gets adequate warmth, moisture and food. Mold has the ability to withstand far cooler temperatures than is maintained in a home in the wintertime.

When water freezes it expands and can cause cracks in your home and allow water to get into the walls of your home. This additional moisture can instigate mold that may not even be detectable until it’s too late.

Running a heating system can cause the interior of the home to become very dry. Some people combat this issue by implementing a humidifier. If you choose to use a humidifier, make certain that it does not create excessive moisture and that a humidity level of 40% or below is maintained.

Some possible airborne sources of mold can be removed with regular vacuuming and dusting. Attention should be paid to the bathroom and kitchen and areas where excessive moisture is a potential. In less than 24 hours, an unchecked damp area can spur on a full blown mold issue.

The use of area rugs over washable flooring instead of wall to wall carpeting in areas where moisture can become a problem is a good measure to take.  Additionally, it is a bad idea to install carpeting in a highly trafficked entryway, as wet boots and snow can permeate carpeting and become a breeding ground for mold.

Clothes and paper goods can be sources of food for mold. It’s never a good idea to store these items in damp areas like a basement, particularly near walls or on the floor.

Windows should be properly sealed. Warm air can consolidate on cool glass and permeate into cracks. Mold can form in spaces or cracks on your windows if they are not properly sealed.

Make certain that your gutters and downspouts are clean and in proper working order. The purpose of a gutter system is to divert water away from your home and its foundation. If water is being allowed to pool around your home’s foundation, consider extending your downspouts.

Bathrooms and kitchens utilize exhaust fans to vent moisture out of the area. These fans should NOT exhaust into an attic or crawlspace, as the trapped moisture can create mold. Check your exhaust fans and make sure they are properly ventilated.

Running a dehumidifier in your basement crawlspace is a good preventative measure to prevent mold, as is lining the exposed ground with waterproof polyethylene plastic.

If you discover that you have a mold problem in your home, or if you suspect one, SERVPRO of NW Portland can help. We are trained mold damage specialists with specific training and certifications to handle your restoration needs. We invest in the latest equipment to restore your home or business quickly and effectively. Call us today for a consultation. 503-283-3658

4 Steps To Fire Odor Removal

10/9/2018 (Permalink)

The smoke is gone, but the smell continues to linger. SERVPRO of NW Portland can help!

Have you recently had a small, non-emergency or life threatening fire in your Portland home? Maybe you had a minor kitchen fire mishap or perhaps a few of your decorative holiday lights sparked a little flame that you had to douse with water or maybe your clothes dryer malfunctioned. You managed to get the fire out with minimal damage, but now you are left with a persistent smoke smell throughout your home that just doesn’t want to go away. 

Every fire scenario has its own set of challenges contingent on the severity of the fire. The size and temperature of the fire will dictate how easily the smoke odor can be removed. Higher temperatures will cause the pores of the surrounding material to open up and absorb more odor. Proper post fire odor removal requires a battery of techniques that include cleaning, deodorizing and sealing the materials in question.  

Here are the 4 steps to removing odor after a fire:

Step 1- Removal and proper disposal of all burned and charred materials. If the materials remain, so will the smell. If some of the materials cannot be removed, such as structural members, a sealant will need to be applied to lock in the odors.

Step 2- Installation of air filtration device, equipped with a carbon activated system. HEPA filters are not adequate to remove smoke smell. Carbon filters are needed to absorb and trap the gasses and odors.

Step 3- Thoroughly clean all affected and surrounding areas. Wet cleaning or the use of water should be avoided at this stage. All soots and dust will need to be removed. A shop vac or comparable unit should be used in this stage. After the larger particles have been removed, a thorough dry- chem sponge (available at most hardware stores) cleaning should be done.

Step 4- Spray deodorizers throughout the affected area. The goal of this step is to penetrate the pores of the affected surfaces with a quality deodorizing agent. A product specifically designed for smoke damage should be employed during this step. Follow the instructions that come with the product. The product should be allowed to absorb into the affected area and do its job. When the chemical has had a chance to dry, you should be able to quickly assess the situation and see (smell?) if these steps were adequate to remove the unwelcome smell in your home. If the smell continues to linger, you may have a bigger problem than you anticipated. The fire may have burned hotter and more severely, causing the smell to get into harder to reach areas and structural members. A professional should be contacted. Your home may require a thermal fogging treatment.

For larger fires, or even a small fire that leaves a persistent and lingering smoke smell despite your best efforts to remove them, a reputable fire restoration contractor should be contacted. Here at SERVPRO of NW Portland, we see all sorts of fire disasters and our crew of experts are available 24/7 to address your particular fire related disaster. Call us today to schedule an appointment. We are always here to help. 503-283-3658   

Portland Area Contractors Can Benefit From Our Cleaning Services

10/2/2018 (Permalink)

Got debris? Let SERVPRO of NW Portland take that off your 'to do' list so you and your company can stay busy!

The housing market in the Portland metro area is showing no signs of slowing and new construction has become a constant in the area. Many homeowners are remodeling or rebuilding and new housing is being created at a rapid rate in the city. Contractors have been benefiting greatly by the current state of the housing market in Portland.

Construction and remodeling projects create a lot of debris and the work area may be a dusty and dirty mess after the project has been completed. With everything else on their plate, thoroughly cleaning a job site may be the last thing a busy construction company needs to deal with. This is where SERVPRO of NW Portland can help.

This work can involve much more than cleaning. All debris, boxes, nails, tape and boxes need to be removed. Construction dust will need to be removed and all surfaces thoroughly cleaned. New appliances will then have their protective labels removed and stainless steel surfaces will be polished.

If you are a contractor with a busy schedule and places to go/ people to see, let SERVPRO of NW Portland take cleaning your jobsite off your ‘to do’ list. Give us a call today to discuss our construction cleaning services. 503-283-3658

How Rain Water Can Affect Your Home’s Foundation

9/11/2018 (Permalink)

Is your foundation safe from settling?

The Portland area sees a lot of precipitation, and when we get a call from a homeowner after major rainfall, we often see damaged foundations. It’s more than just a cosmetic issue or risks associated with mold. Water can affect the structural integrity of your home’s foundation. Here are a few ways how water can wreak havoc on your foundation.

Saturated Soil: Water can accumulate around your home and cause the surrounding soil to loosen, making it easier for water to penetrate into you home. One way to help combat this problem in your home is to make sure your gutters and downspouts are clean and in proper working order.

Erosion of Soil: Water that is not diverted away from your home may cause the supporting soil to erode away. This can cause your home to settle. This problem may take years to surface. Some subtle signs to look for are cracks in the drywall or plaster, leaning chimneys and uneven floors. In the aftermath of a flood, a thorough inspection by a qualified technician should be performed to insure that your home has not started to settle.

Buildup of Hydrostatic Pressure: Hydrostatic pressure occurs when the soil surrounding your foundation becomes oversaturated. This excessive pressure can cause the walls of your foundation to press inward and cause bowing and cracking. This can happen over time or suddenly after a heavy rain storm.

Generally speaking, homeowners rarely think about their home’s foundation until it has become noticeably damaged. By that time, it may already be too late and result in costly repairs that may have been diverted with some attention to detail and preventative maintenance. If you suspect that you home’s foundation has become compromised, call the experts at SERVPRO of NW Portland today to discuss your options. 503-283-3658

Why You Need a Professional Fire Restoration Company

9/5/2018 (Permalink)

Think twice before attempting to do the work of a fire restoration professional.

If your Portland home was recently involved in a fire, you may be hoping to handle the situation yourself to save some money and avoid costly repairs. Unfortunately, the variables and complexities involved with fire restoration may be a bit much for the layman. Below, we explore several reasons why it is in your best interest to hire a reputable fire restoration contractor such as SERVPRO of NW Portland.

Health & Safety

You may feel that you are free from danger after the flames have been extinguished. Unfortunately, this is not the case.

When plastic, textiles, rubber and finished wood burns, it creates soot that contains many toxic particulars.

Particles containing asbestos, tar, formaldehyde, ammonia and other harmful materials float through the air and are not always visible to the naked eye. Exposure to these materials should be avoided, as they can cause a number of health problems ranging from asthma all the way to bronchitis and cancer.

During the cleanup process, exposure to these particles are at its highest, but unless the area has been cleaned adequately by a professional, adverse health effects of the smoke can persist for years to come. It’s not worth the risk to you or your family.

Specialized Equipment Is Needed

Some rags and a bottle of degreaser is not adequate enough to clean up after a fire disaster. Soot cannot merely be wiped away. All surfaces will need to be deep cleaned to eliminate the health risks and caustic odors lingering throughout the area. Professional tools and knowledgeable technicians with proper training are needed to thoroughly and safely restore the area.

It is also of note that washing smoke damaged clothing and textiles in a standard consumer level washing machine can potentially cause more damage and leave unwanted odors in your machine. Dry cleaning is your best option if you wish to salvage clothing that has been in a fire.

You Could Unintentionally Dispose of Salvageable Items & Valuables

An untrained layman could potentially throw out items that appear to be beyond repair or restoration. SERVPRO of NW Portland utilizes advanced recovery techniques and employs a full time contents department dedicated to restoring damaged valuables after a fire disaster and has a state of the art facility outfitted with specialized equipment designed specifically for this purpose. In addition to restoring your salvageable items, the items deemed unsalvageable will be disposed of in a proper manor, minimizing unwanted health hazards.

The Process of Restoration is Complicated

Restoring your home or business to a preloss condition is not as straightforward as it initially appears. There are contents to salvage and dispose of, cleaning and abating and structural repair. Additionally, insurance claims will need to be navigated to decrease the financial impact of the damage. Efforts to save a buck by attempting this work yourself could potentially cost more money if salvageable items are disposed of and insurance claims are not properly handled. A trustworthy and reputable fire restoration contractor who is familiar with the ins and outs of the entire process of restoration is a far better option.

Contact SERVPRO of NW Portland Today

 After the fire trucks are gone, your Portland home and belongings likely suffer from not only fire and smoke damage, but also extensive water damage from firefighting efforts. SERVPRO of Northwest Portland has the specialized fire and water damage cleanup and restoration training and experience to quickly restore your home to pre-fire condition. We also have specific training and equipment for odor removal and deep cleaning of upholstery and carpet. 

Fire damage can be devastating for you and your family. Feelings of confusion and stress are common, and you need a caring expert to guide you through this crisis. We always treat your family with the greatest empathy and respect, and we’ll treat your property with great care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (503) 283-3658

SERVPRO Techniques for Odor Removal After a Water Loss

9/5/2018 (Permalink)

After Water Removal, SERVPRO Adds an Aromatic Treatment.

Water damage to your living room happens in the blink of an eye. It only takes a leak from an upstairs bathroom, and before you know it, you are struggling with water-logged carpets, wet furniture, and damp walls and floors. 

 
SERVPRO is on hand to remove water immediately and remediate the water damage to your Portland home so you can resume daily life “Like it never even happened.” However, there is more to remediation than drying out the affected area: There is also the question of how to remove the unpleasant damp smell afterward. 
 
Although water is odorless, water-logged rooms can soon start to give off a nasty, musty odor that makes the house smell bad. Clients have told us their biggest challenges following a water damage event is the lingering smell. That is why we train our technicians to tackle any residual odors and leave your home smelling as fresh and clean as it did before the incident. 
 
Air scrubbers are very useful for dealing with damp smells. The machine draws in contaminated air and passes it through true HEPA filtration. HEPA filters are capable of catching particles down to 0.3 microns, thus removing smells and releasing clean air back into the room. 
 
Wet fogging is useful for getting into all the little nooks and crannies where odors hide. We choose the most appropriate product to deodorize your affected areas, and the fogging machine releases the product as a very fine mist which penetrates even hard to reach corners. 
 
Our IICRC-certified technicians know that it is important to check for small, hidden sources of damp smells. Sometimes there is a patch of carpet or a couch cushion that, despite being completely dry, smells a little bit musty. In such cases, we can hand spray disinfectant onto the affected area, or even inject small amounts of the product if spraying or other methods are not practical. For example, if it is not possible to lift up a wet carpet, it is possible to inject deodorization products into it to remove the smell and freshen the carpet. 
 
SERVPRO of NW Portland understands the importance of restoring your home quickly. That is why we end every deodorization session by positioning powerful venting box fans to help remove odors and ensure your room smells fresh once more. 
 
For help removing damp smells from your home, call SERVPRO of NW Portland at (503) 283-3658 today.

Restoring your business's documents after a water loss

8/31/2018 (Permalink)

Some of your business's most important documents can be recovered after a flood or water loss! Call SERVPRO of NW Portland today to find out how.

After a water loss disaster, many of your businesses most valuable documents, books, photos and other paper goods are at risk to be lost permanently. SERVPRO of NW Portland can help you restore your most valuable documents using years of experience and state of the art technology. Our franchise has access to one of the best document restoration facilities in the country.

 Our Document Restoration Facility:

• Innovative: we use the latest vacuum freeze-drying method, as well as gamma irradiation technology for sterilizing
• Secure: managed by HIPPA Master-certified technicians, under 24/7 surveillance
• Digital: we use a computerized inventory system for digitizing your documents
• Flexible capacity - we can accommodate large commercial losses or small residential jobs
• Full Service: we offer a range of services including drying, cleaning/disinfecting, re-jacketing, digitizing, and deodorization

Our Technology

Then SERVPRO document restoration team uses innovate vacuum freeze-drying techniques; in fact, we use the same freeze-drying methods used by the Library of Congress to dry valuable historic documents and books. Our vacuum freeze-drying process is the only method approved by the National Archives and Records Administration (NARA) and the General Services Administration (GSA).

Types of content:

• paper documents
• books and magazines
• manuscripts and files
• photographs, films, negatives, and microfiche
• x-rays
• blueprints and maps
• parchment

Document Cleaning and Disinfecting

In many water damage situations, like sewage or flood water, documents will be exposed to bacteria, viruses, pesticides, or other harmful chemicals. Our team uses a gamma irradiation process to safely and effectively sterilize your documents.

Digitizing Services

In the digital age, converting your paper files and photos to digital formats can have an invaluable impact on your business or home. With the help of SERVPRO’s restoration professionals to digitize your documents, you can save storage space and have access to your records at the touch of a button. And perhaps most important of all, you’ll have digital copies of your valuable documents that can’t be lost in a flood or fire.

SERVPRO of NW Portland will get the job done right. For document restoration backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards, call us today. 503-283-3658

Storm Damage & Preventative Maintenance

8/21/2018 (Permalink)

Is your Portland home prepared for a storm?

SERVPRO of NW Portland prides itself on being a leader in the commercial and residential restoration industry. As storm damage experts, we help home and business owners recover from small incidental damage all the way up to total loss after a major storm.

Storm Damage starts with severe weather, such as hail, heavy winds, hail and most common to our region, rain. The potential a storm has to damage your property is directly related to how protected your property is and if due diligence has been paid to preventative maintenance on your home or property. An example of this would be small leaks that have gone undetected and addressed for a substantial amount of time until they become a much bigger and more expensive issue.

SERVPRO of NW Portland is your local storm damage company and we can help identify some of these smaller issues before they become bigger ones. We are available 24 hours a day, 7 days a week, ready to provide you with superior emergency service after a major storm as well as help secure your property and belongings to minimize continued damage.

Call us today to learn more about our services and how we can help your home or business in the event of a storm emergency. 503-283-3658

Is Your Portland Business Prepared For Water Damage?

8/3/2018 (Permalink)

Avoid panic by implementing a plan in the event of a water damage emergency!

Dealing with a water damage disaster at your Portland business is never convenient. SERVPRO of NW Portland understands the urgency and sensitivity of this situation. When faced with a potentially door closing flooding disaster, it is important to stay calm, use clear judgment and act FAST. We have put together a few tips that can be helpful in this stressful situation and make the process of restoration go a lot more smoothly.

Stay Prepared

Broken plumbing, sewage backups, and heavy rains can strike at any time. If you have a plan in place for such unfortunate events, it will greatly reduce the panic, stress and pain for everyone involved. Investing in sandbags, air brick protection and back up water pumps could help your business save a lot in the long run. It almost goes without saying, but making sure your insurance policy is up to date is absolutely crucial.

When the flood strikes

There are a number of safety measures you may be able to take during the storm. Floodwater can be very powerful and has the ability to cause bodily harm. Do not attempt to walk through flowing floodwater. Assess the situation and insure that no water has the potential to come in contact with electricity. If it is safely accessible, turn off your main power breaker. Rubber gloves and boots are also a good idea in this situation. If you are not sure of the safe way to proceed, wait for a trained professional to arrive and take the proper measures.

As mentioned before, electricity should be turned off. Additionally, you should be aware of where you main water shut off is located. This will be crucial if the flooding is due to an internal plumbing failure.

After these steps are taken, you should contact your insurance provider and then a reputable and trustworthy restoration company. SERVPRO of Northwest Portland specializes in the cleanup and restoration of both residential and commercial property after a water disaster. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification. Our staff is equipped with the knowledge to restore your property. If a water disaster strikes your business, trust the damage restoration industry leader. 503-283-3658

Mold & Your Health

8/1/2018 (Permalink)

Some of the most problematic mold is the mold that you can't see!

Many Portland homeowners may not even be aware of the mold in their home, particularly if it is unusual looking. Mold can be white and thread like or it can appear as clusters of small black spots. Mold can vary in color and may be black, greyish brown, green or white. There is even mold that is pinkish in color.

Sometimes the only evidence of hidden mold in your home is a musty smell. This indicator should not be ignored. Just because mold is out of sight, does not mean that it is not able to cause harm and damage.

Mold tends to flourish in warm, damp & humid areas. Leaky basements and crawlspaces are prime areas for mold growth. Mold feeds on wet organic materials found in carpet, drywall, insulation and wood and releases spores. Exposure to these spores can cause several health problems in both humans and pets.

Mold commonly poses health problems invlolving the respiratory system. Sneezing, coughing, rashes, irritated eyes and fatigue are also common among those who have had chronic exposure to mold in their homes. It is important to the physical health of all occupants that mold is dealt with as soon as possible.

Long term mold exposure is especially problematic for elderly people, infants and small children and those with allergies and pre-existing respiratory problems.  

Mitigating your mold problem immediately can spare your family of its harmful effects. If you see or smell mold in your home, the experts at SERVPRO of NW Portland are here to help. Call us today to set up a consultation with one of our technicians. 503-283-3658

Summertime Fire Safety Tips

7/30/2018 (Permalink)

Fire can be a great part of summertime. Just make sure to keep it safe!

Summer is finally here! For a lot of us in the Portland area, this is the best time of the year. After months of rain and dark, Portland can finally come out of hibernation and enjoy some much anticipated sunshine. With the summer comes some of our favorite activities, such as outdoor grilling, fireworks and bonfires. No matter where you enjoy your summer activities, safety should always be a high priority. Preventing a fire accident is far easier than investing in fire and water restoration in the aftermath of such an accident. We’ve put together a few tips to make your summer activities not only fun and memorable, but also safe.

1. Always have water or a fire extinguisher on hand. When you are having a campfire, or backyard fire pit, it’s always a good idea to keep a bucket of water or hose nearby. Sometimes sparks and flammable materials can fly out of the fire. Having water nearby means you will be able to respond quickly to keep the fire under control.

2. Fireworks should only be used under adult supervision. Everyone loves sparklers and pinweels, but the reality is, they can be very dangerous in the wrong hands. Keep a close eye on children when fireworks are involved. It only takes a split second for a fun fourth of July to turn into a life altering disaster. Additionally, never try to relight faulty fireworks or sparklers. All fireworks and sparklers should be disposed of in a bucket of water.

3. Maintain your gas or charcoal grill. Over time, grease and other flammable materials can build up on your grill. To help prevent a possible grease fire, always maintain your grills and keep them clean.

4. Survey your surroundings prior to lighting a fire or grill. Make sure there is nothing flammable directly adjacent to the fire. This includes deck railings, branches, dry grass or wood. You should also NEVER start a grill indoors or directly under your home’s eaves or soffits. Additionally, when starting a camp fire, take care to clear the area around where you will be starting the fire and make certain there are no dry materials that could catch fire from a nearby spark. Check your local municipalities to ensure that a campfire ban in not in effect in your area.  

5. Always completely extinguish a fire or grill. When you are finished with your fire or using your grill, always make certain that it is completely out. Grills and fires can quickly become a serious disaster when left unsupervised.

Fires, grilling and fireworks are all a part a fun summertime experience, but remember to be smart and safe so that everyone can have an enjoyable experience. SERVPRO of NW Portland wishes everyone a safe and happy summer having fun and making memories. If you follow these tips, you may never need to call us for fire restoration, but do remember, we are always here when you need us. 503-283-3658

Air Quality, Moisture, Mold & You

7/24/2018 (Permalink)

Humidity levels should be regularly tested and regulated to make sure your home is safe from mold growth.

One of the biggest factors in mold and the proliferation of its growth is the level of humidity in the surrounding environment. Mold has the potential to grow anywhere moisture is present.

You may not be aware that not only can excess moisture in the air cause mold, it can also be a catalyst for air pollution as well. That cold musty smell that often accompanies mold growth is a tell-tale sign that the surrounding air has become contaminated. The relationship between mold and air quality is even more complicated. If mold is present, unhealthy particles will permeate into the air you breathe, and damp areas will cause water vapor which encourages further microbial activity, resulting in continued mold growth. The end result is a vicious cycle. This cause and effect scenario illustrates the importance of humidity in the home as it pertains to air quality.

It is a good idea to monitor the humidity levels of your home, particularly if you live in a wet climate such as the Portland, Oregon area. The consensus among experts and professionals is that indoor humidity levels should be between 30 and 50 percent, with an ideal level being approximately 45 percent. These readings can be obtained with a hygrometer, which is an inexpensive instrument that any homeowner would be wise to familiarize themselves with, especially if they live here in the Pacific Northwest.

If you sense that your home has a mold or air quality problem, the professionals at SERVPRO of NW Portland can help you bring the air quality in your home back to healthy levels. Call us today for a consultation. We are a leader in mold remediation are use time honored and scientifically sound methods to get the job done right and give you and your family peace of mind. Call us today. 503-283-3658

Water Damage & Homeowners Insurance

7/19/2018 (Permalink)

In the event of a water damage emergency, do you know if your Portland home is covered?

A water loss is a very common calamity and a fact of life for many homeowners. Insurance policies can give you peace of mind, but many times, homeowners may not be aware of what is and what is NOT covered in their policy until it’s too late. We review seven common potential water related disaster scenarios below. You may want to update your policy accordingly after reviewing this article.

Broken pipe due to freezing

During the winter months, temperatures can reach extremes that can freeze the water in your pipes and cause them to burst. Most home owner’s policies cover this type of damage unless it was caused by negligence. An example of this would be if you left your home unoccupied and without heat.

Swimming pool leak that results in damage to your basement and lawn

Generally speaking, swimming pool leaks will not be covered in your homeowner’s policy unless the leak was the result of a falling tree. Damage to your basement and personal belongings is usually covered but damage to your lawn is generally not.

Appliance failure

Water damage from a failing appliance, such as an overflowing washing machine or broken toilet is covered if the issue is accidental and not the result of negligence. If you have failed to maintain your appliances and supply hoses, and this results in damage, it will not be covered.

Sewage back up

Although sewage backups are not covered by most standard home owner policies, additional endorsements may be added to the policy for this purpose. If the sewage back up was caused at a city level, you should contact the appropriate authorities in your municipality to discuss your options.

Natural disasters and storms

Damage incurred from floods are not covered in standard homeowner insurance policies. This includes intruding water from overflowing rivers, lakes or seawater, in addition to storms. If you require protection from this type of damage, you will need to get it separately in addition to your standard policy. Check with you insurance agent to find out your options.

Water seepage from ground water beneath your basement

This type of damage is considered a maintenance issue and is not covered in standard homeowner’s insurance policies.

Leakage through roof during or after a rainstorm

If your roof has not been properly maintained, this type of damage will not be covered. However, damage to your belongings may be covered, depending on the type of insurance policy you have. It is always a good idea to perform preventative maintenance to your home, especially if you live in an area with high precipitation, such as the NW Portland and Pacific Northwest area in general.

A lot of homeowners are unsure how to handle mold growth in their home as it pertains to their insurance policy. It is good to educate yourself on this type of claim prior to it occurring.

If you experience a flood in your home or discover that you have a mold issue, call SERVPRO of NW Portland at 503-283-3658 immediately to get the remediation process underway as soon as possible. We deal with insurance companies on a daily basis and can help you navigate your claim. We are always here to help.

The Steps of Water Restoration

3/9/2018 (Permalink)

In the event of a water related disaster, SERVPRO of NW Portland is your first line of defense. Call us today. 503-283-3658

In the event of a water related disaster in your Portland home, your FIRST line of defense is to call a reputable water restoration company such as SERVPRO of NW Portland. Most of the damage will occur in the first 48 hours. The longer water has a chance to sit, the more expensive the repairs will be.

Upon arrival, SERVPRO of NW Portland will likely perform a variation of the following steps:

• Assessment of the damage

This step consists of a walk though of the area in question. Information and photos will be gathered. The surrounding area will also be inspected. Many times, water can seep into neighboring regions and can sometimes go undetected without the aid of a trained water restoration professional.

• Water Removal

SERVPRO of NW Portland will then begin to remove the standing water. This process will involve vacuums and extraction pumps. This step is a race against time, as the longer the water sits, the more chance for secondary damage.

• Drying

Once all of the standing water has been removed, the drying process can begin. This stage will utilize strategically placed industrial air movers and dehumidifiers. SERVPRO utilizes scientifically proven methods and state of the art equipment to decrease the dry time. Every job is different and will require its own “dry plan”.

• Restoration

This step includes the removal of unsalvageable materials such as damaged carpets, drywall and other waterlogged building materials. This step will reveal how much of the area was able to be restored to a preloss condition.

Each water restoration job comes with its own unique set of challenges, and is assessed on a case by case basis. This list is intended to merely explain the general procedures of water restoration. Our blog contains a wealth of information on the subject of water, fire and mold restoration. If you are looking for a reputable and dependable disaster restoration company, SERVPRO of NW Portland is an industry leader and we take pride in every job we perform. Call us today to set up an assessment. We are available 24/7. 503-283-3658

After Storm Tips

3/9/2018 (Permalink)

When April showers become Spring storms, damage can occur.

Spring is in the air! After the long, grey and dreary winter, those of us in the Portland area welcome this time of year with open arms. As the sun starts to peak its head around the corner, many northwest residents start their gardens and begin to make plans to get out in the much anticipated sunshine. Although we are finally seeing a bit more blue sky, we are not quite in the clear just yet. Spring often brings some severe wet weather and flash flooding mixed in with the sunshine. Spring storms can sometimes prove to be the most severe in terms of rainfall for some Portland area residents. Knock on wood, but it is very seldom that we get through the spring without at least ONE major rainstorm. After the storm, it’s important to know what to do, as well as what not to do. We’ve put together a few tips that you and your family can use in the event of a spring flood.

• Photograph The Damage. You can never take too many photos. Your insurance company will thank you and you will have a much easier time with your claim if you have good photos.
• Contact Your Insurance Provider. As soon as you have gathered preliminary information, you should contact your home insurance provider. In the event that your vehicle has suffered damage, contact your auto insurance provider.
• Safety First. Be mindful of fallen power lines and take care not to come in contact with electrically charged water.
• Inspect Plumbing. Turn of your water main if necessary. Contact a trusted plumbing contractor if you discover plumbing damage.
• Disconnect electrical appliances that have come in contact with water. Turn off main power at the power source. Contact a electrician if you discover damaged electrical wires.
• Inspect your roof. Heavy rains and wind may have dislodged some of your roofing. If you discover any damage, contact a roofing contractor.
• Contact SERVPRO of NW Portland. If the storm has resulted in flooding, call SERVPRO of NW Portland immediately to start the water remediation process. Secondary water damage can occur in as little as 24 hours.
• DO NOT attempt to remove fallen trees yourself. Contact a reputable arborist if the tree is on your property or the appropriate municipality if it has fallen across public lands or roads.
• Always work with trustworthy local service providers. Unfortunately, there are some companies that attempt to take advantage of storm events. Always obtain a written contract that outlines the service expectations and a breakdown of costs.

SERVPRO of Northwest Portland specializes in the cleanup and restoration of residential and commercial property after a storm event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. If storm damage strikes your home, trust the damage restoration industry leader. 503-283-3658

The Risk For Mold After Fire Fighting efforts

3/9/2018 (Permalink)

After fire fighters leave, you have both fire damages and water damages that can quickly become mold damages if not dealt with right away by SERVPRO

SERVPRO Technicians Assess Mold Infestation Issues After Water was Used to Put Out a Fire at Your Home

Water seems like a real savior during recent fire events in and near Portland. As the threat of extensive damage reduces through fire-fighting efforts, the possibility of mold damage developing is rarely considered. Once you step back and consider how much water is used to control a blaze or reduce the possibility that fire takes off in your home you understand that secondary water-accelerated mold damage can become a crisis in its own right. 
 
Mold damage basics in Portland, as elsewhere, emphasize that where standing water or residual dampness remains unabated for just a couple of days, microbial growth is almost inevitable. Our area of Oregon is one of the most humid in the country, and the 73.2 percent average ambient moisture can by itself support mold growth. Add water-based firefighting efforts, and it is not surprising that area homeowners so often seek our mold remediation skills. 
 
If mold damage does take hold in your home, abating it becomes as important as cleaning up soot or smoke damage. SERVPRO offers full-service restoration, able to handle your water damage issues, smoke and soot cleanup, as well as providing the mold remediation protocols developed by the Environmental Protection Agency (EPA). Your reliance upon our ability to respond professionally and successfully whatever your restoration needs is well-founded. Our technicians train in a broad variety of strategies and methodologies supported by courses developed with the backing of the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), an international restoration industry standards-setting organization. 
 
Expect the mold damage remediation process to emphasize the safety of you and your family as well as the professionals providing the services. SERVPRO technicians wear full personal protective gear during the abatement and contain the moldy areas with physical barriers and modern technologies, like negative pressure air scrubbers, preventing particles from contaminating mold growth-free areas of your home. Any porous materials infiltrated by mold growth will be removed along with the mold colonies, and the infested items disposed of according to local codes for hazardous waste. 
 
Final mold remediation steps include sanitization with professional grade antimicrobials matched to the fungal growth and a careful consideration of the water incursion that activated the mold in the first place. Any water or moisture remaining after all restoration services complete can contribute to another wave of mold growth. The water and fire damage efforts must completely eradicate excess moisture issues to prevent further mold damage. 
 
Often home restoration is a complicated matter, and SERVPRO of Northwest Portland has the skills, experience, and trained technicians to manage mold, water, and fire damage issues, as well as other. Call 503-283-3658 to set your individualized remediation processes in motion. 

What To Do After a House Fire

3/7/2018 (Permalink)

SERVPRO of NW Portland can help you navigate the sometimes scary situations after a house fire. We are always here to help.

A house fire can be one of the most devastating events to occur in the life of a homeowner. In an attempt to save money, insurance companies will actively look for ways to penny-pinch fire insurance claims. It is likely you have lost a tremendous amount of personal belongings and have suffered a substantial amount of mental anguish. You don’t need an insurance company giving you grief about your claim. Here are a few tips that you can proactively implement in the event of a fire loss.

Review your policy

You may have replacement coverage for you home, but it may only be for “actual cash value” for your lost personal items. Upon contacting your insurance company, the agent should be able to tell you about this and may suggest purchasing an endorsement to ensure that your personal belongs will, in fact be covered under a replacement policy.

Secure Your Property

Most homeowner’s coverage policies require the insured to make reasonable efforts to minimize secondary damage to their property. Without getting overly complicated, this is what is known as your duty to mitigate damages. These are usually simple items such as covering exposed areas with plastic or shutting off the water main in the event of a burst pipe. It is likely that you will be reimbursed for any expense incurred when you start your claim.

Immediately File Your Claim.

All homeowner policies require that you report the damage as soon as possible. Your first step is to submit a “proof of loss” claim to your agent. This document will consist of an itemized list your losses and the value of each item. The longer you put off this step, the longer it will take your insurance company to send an adjuster to address your claim.

Record Your Living Expenses

All homeowner’s policies contain a “loss of use” clause which entitles the insured to be reimbursed for additional living expenses incurred while their home is uninhabitable. Be mindful that these expenses only include additional living expenses, meaning the difference between your normal expenses and what it is costing your while you are kept from your home. An example of this would be If your families normal food budget is $600, but due to your circumstance, your family spends $750 in a week by going out to eat, you can claim that additional $150.

Fire damage remediation is a long process, and navigating your insurance can prove to be difficult without the correct knowledge. Regardless of if you have experienced a small kitchen fire or a complete burn down, you will need an experienced restoration company to help assess the damage. SERVPRO of NW Portland is ready when fire strikes, 24/7. Our team of highly trained, IIRC certified professionals see this every day. Let us be your partner in the road to recovery. Call us today. 503-283-3658 We are always here to help.

Tips To Prevent Mold In Carpet After Water Damage

3/7/2018 (Permalink)

It's important to get your carpet dry as soon as possible to avoid mold growth.

If you have recently had any amount of water damage in your Portland home, be it a small leak or a major flood, there is a heightened chance for mold to take hold. Very little moisture is necessary for mold to become harmful and start to spread. Mold has the potential to cause various health issues, such as repertory issues and fungal infections. Below are a few tips to help prevent mold growth in your carpet after water damage.

Dry Quickly

If you have had recently experienced a flood or a leak, it is important to get the water up as fast as possible. Utilize fans to increase the effectiveness. This will not only help to dry the carpet, it will also circulate the air in the area.

Use a Dehumidifier

Dehumidifiers remove excess moisture in an area. They will make the air feel cooler and inhibit the growth of mold.

Call SERVPRO of NW Portland

SERVPRO of NW Portland arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

For help restoring home after a water loss, call SERVPRO of NW Portland at 503-283-3658. We’ll make it “Like it never even happened.”

Causes of Commercial Water Damage

3/6/2018 (Permalink)

We hope you never come to work to find this kind of scenario! If you do, you know who to call! SERVPRO of NW Portland. 503-283-3658

When a business owner imagines water damage, their mind might immediately go to a catastrophic storm that takes down trees and power lines, closes blocks of infrastructure and causes business closure. It is true that a good percentage of commercial water loss is caused by heavy rains and storms, particularly here in the wet climate of Portland, but that is far from the only cause of commercial water loss. Here at SERVPRO of NW Portland, we see the full spectrum of water damage on a daily basis. Below are a few common causes of water damage that we’ve seen that can affect your business.

Improperly Functioning Sprinkler System

As buildings age, their fire protection systems can become outdated and worn out. According to the National Fire Protection Agency (NFPA), your sprinkler system’s internal piping system should be checked every 5 years. NFPA 25 outlines an industry standard inspection schedule. A fire protection system is crucial to any commercial building, but a malfunctioning system can cost your business in both damages, as well as business closures.

Broken Appliances or Equipment

This poses an issue in restaurant or catering industries, but can also affect any facility that uses appliances or tools that utilize water. A failing appliance can cause substantial damage, particularly if it fails on the off hours while your business is closed. A regular inspection of your appliances can save your business a lot of time and money.

Pipes & Plumbing

As in any building, broken and failing plumbing can result in water damage. Older buildings tend to be more susceptible to this sort of damage.

Sewer Line Back Up

We have previously covered some of the causes of sewage back up here. Sewage and other “Black Water” accidents can cause health effects and wreak havoc on your building and the products and furnishings therein. Special equipment and training is necessary when dealing with this sort of commercial water damage. Do not attempt to clean this sort of damage yourself.

If your business has encountered any of these scenarios, especially one that involves Black Water, call the professionals at SERVPRO of NW Portland today. Our team is IIRC certified and can get your business back up and running fast. 503-283-3658

The Cause of Sewage Back Up

3/2/2018 (Permalink)

A bit of preventative maintenance can go a long way when it comes to your home's sewer/ drainage system.

Black water is defined as any floodwater containing contaminants or viruses the can potentially cause illness or infection. Sewage would qualify as Black water. Any event of sewage back up needs to be addressed immediately. Arming yourself with the knowledge of what causes a sewage back up may help you prevent this occurrence at you home.

Causes of Sewage Back Up  

• Clogging – When your home’s main sewer line or drain pipe’s become clogged, there is potential for a sewage back up. An example of this would be if one toilet creates a sewage back up, the drain connected to that particular toilet has become clogged. If all of the toilets in your home begin to back flow, this is a signal that your main sewage line has become clogged. Clogs are caused by solid materials, such as hair or grease.
• Plant Roots – A tree’s root system has the potential to intertwine with sewage lines. Roots can grow into pipes and make holes in it and can also grow around the pipes and potentially crush them. Roots from nearby trees can also travel to your sewage line and cause damage.
• Aging Sewer Lines – Pipes used to be made of easily deteriorating materials such as cast iron and clay. Older systems made with these materials have the potential to break down and split, causing backups and flooding. Fortunately, durable plastic materials have become the plumbing standard.  
• Heavy Rains – Sudden heavy rainfall can overwhelm Portland’s sewage system. If a public sewage system can’t withstand a sudden influx of rainwater, the excess water may travel into adjacent sewer lines. This can put your home at risk for backflow.

Preventing Backup at Your Home

• NEVER pour cooking grease down your drain. Oil can harden inside of your pipes as it cools and clog your pipes. The proper way to dispose of cooking grease is to pour it into a heat resistant container and place the container in the trash when it cools off.
• Do not flush paper products. Paper towels, diapers and feminine hygiene products have no business being flushed down the toilet and can very easily clog your drainage system. Dispose of these items properly of risk potential backups later.
• Update the pipes in your drainage system or remove tree roots. A good preventative measure to avoid costly repairs later is to replace your lead or clay sewer lateral pipe (the line in your yard) with an updated plastic pipe. It is also good to cut the tree roots back as they grow near your drainage system.
• Consider installing a backwater prevention valve. This fixture can prevent sewage from backing up into your home. Typically, backwater prevention valves are installed into a sewer line and sometimes into the basement drain line.

If you experience a sewage backup in your home, call SERVPRO of NW Portland immediately to begin the remediation process. Handling black water yourself puts you at risk for disease and infection.

Our highly trained technicians are ready to respond immediately to flood or water damage at your Portland property. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment to remove the black water quickly. Our technicians will monitor and document the drying process to ensure your property is back to normal. 503-283-3658

Understanding the Process of Fire Restoration

3/1/2018 (Permalink)

Soot on the walls after a fire in this Portland business.

Following a fire, the restoration process should get underway immediately. Waiting will only increase the chances of secondary damage or cause already existing damage from smoke and water to increase. Many times, a home can be restored to its original condition. SERVPRO of NW Portland is an IIRC certified company and our technicians are well equipped to make your Portland area home of business “Like It Never Happened.”

Fire restoration involves the repair of anything within the building that has been damaged by fire, smoke of water. Flooring may undergo chemical processes to remove the odor of smoke. The sub floor will be inspected to find anything that may need replacement. Upholstery, curtains and furnishings may be taken to our advanced facility to be restored to a preloss condition by our contents department. The entire structure will be aired out for as long as may be needed to remove the effects of odor and smoke. Deodorization efforts will continue throughout the entire process. The team at SERVPRO of NW Portland is also well versed in walking you through the insurance process and working with your insurance provider.  

Helpful After Storm Tips For Portland Homeowners

3/1/2018 (Permalink)

Storm damage can be especially traumatic. It's good to have a plan together in the event of a disaster.

In the Pacific Northwest, storm damage can occur almost year round and can cause a tremendous amount of damage to your home. Heavy rainfall can potentially cause flooding, and those strong winds coming out of the Columbia River gorge can equal down trees on your property. After the storm damage can also create health and safety challenges as well. It is wise to have a strategy in place to help you be ready in the event of storm related damage to your home.

Use Caution

Strong winds and rain can create tangible physical hazards such as falling or collapsed roof materials, broken window glass, compromised wall structure and standing and possibly stagnant water in the basement or crawl space. Additionally, moisture can permeate into carpets, furniture, drapes and walls, creating an ideal environment for unhealthy mold to flourish. Turn off your main gas line if you smell gas. Use caution and keep an eye out for broken glass, exposed nails and other sharp objects. Contact SERVPRO of NW Portland as soon as possible to start the remediation process. It may be necessary to make alternate housing arrangements while your home is being restored.

Take Pictures

If you can safely navigate around your property, take as many photos of your property as you can to provide to your insurance company. This will help with insurance compensation.

Contact Your Insurance Provider

Alert your insurance agent of your homes damage immediately. An adjuster will be dispatched to assess the damages to your home. SERVPRO of NW Portland can help your navigate this process.

When storm related disaster strikes, you may be filled with a myriad of emotions, but having these steps in place can help you start the process of getting your life back to normal. SERVPRO of NW Portland offers 24/7 disaster restoration services. We are always here to help. 503-283-3658 

Obtaining an Emergency READY Profile (ERP) for your business

2/22/2018 (Permalink)

Is your business prepared for a disaster? Call SERVPRO of NW Portland TODAY to schedule a free assessment of your building. 503-283-3658

Is your Portland business ready for a water or fire damage emergency? The moments immediately following a fire or a flooding or water damage event are the most crucial. Putting an Emergency READY Profile (ERP) into place can make the all the difference. Did you know that SERVPRO of NW Portland can help you put together an ERP free of charge?

Here are a few advantages of the SERVPRO Emergency READY Profile (ERP):

• This service is provided to you free of charge.
• A compact electronic document containing the critical information necessary in the event of an emergency.
• A guide to help you obtain entrance into your building proceeding a disaster.
• Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration specialist.
• Identifies the line of command for authorization of commencement.
• Provides personnel and staff with pertinent details about the building, such as the location of water and gas main shut of valves, electric breakers as well as emergency contact information.

Contact SERVPRO of NW Portland today to find out more about scheduling an appointment at your facility with one of our qualified representatives. This complimentary assessment of your building will help you and your staff save crucial time in the event of an emergency and establish SERVPRO of NW Portland as your fire and water mitigation provider. 503-283-3658

Get the mold out of your Portland home before it spreads!

2/20/2018 (Permalink)

Got mold? Call the pros at SERVPRO of NW Portland before it spreads! 503-283-3658

With the consistently damp weather conditions, most Portland homeowners will have a run in with mold in their home. A small little spot in the shower that can be quickly wiped up is nothing to be too concerned about and is a part of general home maintenance. However, if you have detected spreading patches of mold, accompanied with a foul or musty odor that causes the area to feel dank and uncomfortable, it could very well indicate a much more serious condition. If you are faced with this particular problem, then it may be time to call in the experts at SERVPRO of NW Portland to ensure the caustic and potentially hazardous material has been completely removed.

Containment

The professionals at SERVPRO of NW Portland can help to determine if the mold in your home will require ‘containment’ and how extensive it should be. Depending on how severe of a problem the mold in your home is and what type of spores are found, the containment can be a relatively small area, and in rare cases, can sometimes require a temporary relocation during the remediation process.

The majority of informed homeowners take action while the mold is in an early stage, prior to spreading and becoming a much bigger concern.  The professionals at SERVPRO of NW Portland will quarantine the contaminated area so that movement cannot dislodge and distribute mold spores to unaffected areas of the structure. State of the art equipment will be set up to dry, repair, and treat the tainted space. 

The End Result

Here at SERVPRO of NW Portland, our goal is to “Make it like it never happened” and to restore your property to pre-mold condition. Our restoration team has a proven track record of eliminating the problem the majority of the time. In some severe cases, this may not always be possible, but this is the exception and not the rule.

If there is one take away from this article, is to address the problem AS SOON as it is detected. Ignoring the problem will not make it go away, and only increases the opportunity for mold to move into the walls and the floor. Once this occurs, the problem become much more difficult and costly to eliminate. As the old saying goes; “an ounce of protection is worth a pound of cure”.

Protect your health and your investment

If you suspect a chronic mold problem in your home, do not hesitate to call the specialists at SERVPRO of NW Portland. 503-283-3658

For Many Portland Residents, Mold Can Be A Health Concern.

2/14/2018 (Permalink)

Mold can be a major health concern for some. Call SERVPRO of NW Portland today if you suspect mold in your home!

Due to the consistently wet climate of the Pacific Northwest, mold issues are a common problem for Portland home owners. Many Portland area residents may not even be aware that mold is growing inside of their home. For some, mold is merely an unsightly and smelly problem. For those who suffer from respiratory conditions or allergies, the problem can be much more severe and be a major health concern. For those with this type of sensitivity, removal of mold is crucial to their general health and wellbeing.

According to the US Environmental Protection Agency, it is not advisable to attempt to clean more than 10 square feet of mold, and may require a contractor who specializes in mold removal.

SERVPRO of NW Portland specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 503-283-3658

When a storms strikes Portland, SERVPRO is ready!

2/12/2018 (Permalink)

From small pipe leaks to a full scale storm event, SERVPRO of NW Portland has seen it all and is ready to help when disaster strikes!

As a flood damage restoration specialist, SERVPRO of NW Portland utilizes and maintains and inventory of state of the art equipment and houses a staff of highly trained and certified personnel to return your property to a pre-storm condition.

Faster To Any Size Disaster

Being a locally owned and operated business enables us to respond fast with the correct resources. This is critical, as a fast response minimizes potential secondary damage and reduces the restoration cost.

Storm & Flood Resources

When a storm strikes Multnomah County, our team will measure our resources to handle a either a large storm or a flooding disaster. We have continuous access to equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams [[Click to your disaster recovery page]] that are strategically located throughout the entire United States.

When Storm or Flood Damage Stikes, Call the Experts at SERVPRO of NW Portland

http://www.SERVPROnorthwestportland.com/emergency-restoration

We Can Restore Your Downtown Portland Business After Water Damage

2/9/2018 (Permalink)

When water disaster strikes your business, call the experts at SERVPRO of NW Porland to make it "Like it never happened."

When flooding or water damage occurs at a commercial property in Portland, many complex scenarios can become a factor, requiring an informed and discretionary reaction. Regardless of the size of the storm or water intrusion, the team at SERVPRO of NW Portland will assess each situation on an individual level with expedience and expertise to identify and isolate the damage. Many times, business can continue in a transitory space while restoration efforts continue at your facility.

Commercial Property Restoration Can Pose Unparalleled Situations

The staff at SERVPRO of NW Portland has received expert training in areas of legality as well as common environmental concerns. Our goal is to perform the restoration work within or as close to your budget as possible. We operate under the understating that time spent restoring your property is time lost for your business and productivity. It is rare to anticipate a business closing disaster, but you can be assured that when and if the time comes, SERVPRO of NW Portland will be your partner on the road to recovery.

SERVPRO of NW Portland is your local commercial and residential water restoration specialist. Our staff is specifically trained in the science of property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. Keep this number handy. 503-283-3658

Meet our staff!

Portland's Soot & Fire Remediation Specialists

1/18/2018 (Permalink)

Extensive soot and smoke damage in Portland area daycare

Following a structure fire, much of the damage caused by smoke and soot is not immediately detectable and can remain hidden inside the walls and in cracks and crevices throughout the building. The crew at SERVPRO of NW Portland has the training and expertise to methodically investigate and appraise the contamination and develop and effective and efficient remediation strategy.

Smoke and soot residue:

• Sweltering smoke tends to transmigrate to cooler areas and rises to the top of the building.
• Smoke will infiltrate into plumbing systems, moving from floor to floor indiscriminately through conduits and ducts throughout the walls of the structure.
• Different categories of smoke can influence the cleaning and rehabilitation process.

Categories of Smoke

Generally speaking, smoke will either fall under two categories; wet or dry. Consequently, there are different categories of soot residue following a structure fire. Prior to commencement, SERVPRO of NW Portland will perform an analysis on the soot residue to ascertain the category of smoke damage in the home. A specific cleaning plan will then be developed utilizing the data collected during pretesting. Some additional information regarding smoke residue:

Wet smoke – oil based compounds (plastics/ rubber)

• Lower heat, prone to smoldering, foul smelling, glutinous and tacky, waxy. Wet smoke can create “smoke webs” which are more difficult to clean.

Dry Smoke – organic materials (paper/ wood)

• Burns quickly at high temperatures. Heat rises and consequently, so does smoke.

Protein Fire Residue – Caused by evaporation of materials as a result of the fire’s heat

• Practically invisible. Causes discoloration of painted and finished surfaces. Intense pungent stench.

Our Fire Restoration Services

Due to the variances and unpredictable nature of a structure fire, each situation demands a particular solution and course of action to accommodate that particular scenario. SERVPRO of NW Portland stands at the forefront of the fire restoration service industry in terms of time honored expertise and experience as well as state of the art remediation equipment. You and your family will be treated with empathy and respect throughout the entire process and your property will be treated with the utmost regard.

Additional questions regarding Fire, smoke & soot damage? We would be happy to talk with you!

Call SERVPRO of NW Portland Today – 503-283-3658

NW Portland's premier flooded basement specialists.

1/17/2018 (Permalink)

Heavy rains were no match for our team!

Although a basement can flood at any time, flooding most often occurs during heavy rainfall. Because of the nature of basements, they are inherently prone to flooding. Here are a few reasons why your Portland basement could flood.

• Due to heavy rains, surface water can pool around the perimeter of your home.
• Foundation drainage system failure of blockage.
• Water supply line breakage/ freezing or hot water tank failure.
• Blockage or failure of sewage lateral pipe.
• Sump pump failure.
• Storm drain failure.
• Backup of sanitary sewer.

This list is not intended to be exhaustive, as there are many unknown factors that could cause flooding.

The flooding in this Portland basement was caused by surface water around the home. The Portland area had received a substantial amount of precipitation, causing the groundwater around the perimeter of the basement to swell, resulting in about 6 inches of standing water in the basement.

Within an hour of being contacted by the customer, our crew was onsite ready to begin the remediation process. Utilizing advanced inspection and monitoring equipment, we were able to completely dry the basement within 4 days. Additionally, our contents department was able to salvage much of the customers belongings as well.  

To avoid severe damage to your home’s structure, as well as secondary damage caused by mold, water damage needs to be handled quickly and efficiently. The problem will not go away with time. The longer you delay the process, the higher the chances for secondary damage as well as potential health problems within the home.

We are Portland’s premier flooded basement specialists!

• 24/7 emergency services. Ready when disaster strikes.
• Preferred vender to a vast array of national insurance agencies.
• Direct insurance billing available.
• Highly trained professional staff, trained in time honored SERVPRO drying and extraction techniques.
• IIRC certified.
• State of the art extraction equipment.

Have Questions? Call SERVPRO of NW Portland. We’re always here to help. 503-283-3658

Heavy Rains in the Portland Area Can Spell Flood Damage in St. Johns

11/19/2017 (Permalink)

Your flooded home deserves the complete attention our SERVPRO team will provide after a flooding event. Contact us for a quick response.

Our Certified Technicians Arrive Equipped to Thoroughly Dry Out Your Flooded Property

After weeks of heavy rain some homeowners in St. Johns face the potential for flooding. Rain totals of more than an inch over the period of days and no end to the precipitation in sight make residents in our area uneasy. Our project managers, crews, and equipment are ready if you call.
 
Although Portland municipal officials take many steps to manage the local heavy precipitation, sometimes the rains in the neighborhood create significant flood damage in St. Johns. When your home is the one affected, you have just one concern -- how can I get help to remediate all the flood damage issues? Our technicians train in a wide range of restoration disciplines that all combine to return your house to you “Like it never even happened.”
 
When flood waters rise in the lower levels of your home, reach out for help from SERVPRO immediately. The longer you wait for help, the more probable the water will severely damage the structure of your home and your treasured possessions and important papers and documents. Flood waters also frequently contain substantial quantities of contaminants that expose you and your family to potentially hazardous substances including bloodborne pathogens, chemicals, and human and animal waste.
 
We arrive ready for any possibility. Our technicians prepare continually through IICRC approved coursework for flood damage remediation and abatement of a broad range of regular and biohazard. A project manager assesses the flood and types the waters as clean, gray (slightly contaminated), or black (dangerously tainted with sewage or other contaminated waste). We pump and extract the water, seeking out hidden pockets or water and filth with state of the art scanners and moisture meters. Contaminated fluids are contained and disposed of according to local codes.
 
Technicians treat flood areas with antimicrobial products matched to the contaminants noted. Air movers and dehumidifiers continue to remove moisture, essential to avoid more deterioration or mold damage. We pack out any water soaked possessions to a staging area where decisions to discard, or dry are made with your input. SERVPRO offers modern freeze-drying technologies for papers, a more cost-effective and successful method than air drying or dehumidification.
 
Speedy and thorough, the SERVPRO of Northwest Portland team manages all steps from flooded to clean and dry. As soon as practicable after the flooding is noted, call (503) 283-3658 for our high-quality flood remediation services.

For more information about the City of St. Johns, Oregon visit:  https://en.wikipedia.org/wiki/St._Johns,_Portland,_Oregon

Wildfire Control Efforts Increase Risk of Mold Damage in Portland

11/13/2017 (Permalink)

After fire fighters leave, you have both fire damages and water damages that can quickly become mold damages if not dealt with right away by SERVPRO.

SERVPRO Technicians Assess Mold Infestation Issues After Water was Used to Put Out a Fire at Your Home

Water seems like a real savior during recent fire events in and near Portland. As the threat of extensive damage reduces through fire-fighting efforts, the possibility of mold damage developing is rarely considered. Once you step back and consider how much water is used to control a blaze or reduce the possibility that fire takes off in your home you understand that secondary water-accelerated mold damage can become a crisis in its own right.
 
Mold damage basics in Portland, as elsewhere, emphasize that where standing water or residual dampness remains unabated for just a couple of days, microbial growth is almost inevitable. Our area of Oregon is one of the most humid in the country, and the 73.2 percent average ambient moisture can by itself support mold growth. Add water-based firefighting efforts, and it is not surprising that area homeowners so often seek our mold remediation skills.
 
If mold damage does take hold in your home, abating it becomes as important as cleaning up soot or smoke damage. SERVPRO offers full-service restoration, able to handle your water damage issues, smoke and soot cleanup, as well as providing the mold remediation protocols developed by the Environmental Protection Agency (EPA). Your reliance upon our ability to respond professionally and successfully whatever your restoration needs is well-founded. Our technicians train in a broad variety of strategies and methodologies supported by courses developed with the backing of the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), an international restoration industry standards-setting organization.
 
Expect the mold damage remediation process to emphasize the safety of you and your family as well as the professionals providing the services. SERVPRO technicians wear full personal protective gear during the abatement and contain the moldy areas with physical barriers and modern technologies, like negative pressure air scrubbers, preventing particles from contaminating mold growth-free areas of your home. Any porous materials infiltrated by mold growth will be removed along with the mold colonies, and the infested items disposed of according to local codes for hazardous waste.
 
Final mold remediation steps include sanitization with professional grade antimicrobials matched to the fungal growth and a careful consideration of the water incursion that activated the mold in the first place. Any water or moisture remaining after all restoration services complete can contribute to another wave of mold growth. The water and fire damage efforts must completely eradicate excess moisture issues to prevent further mold damage.
 
Often home restoration is a complicated matter, and SERVPRO of Northwest Portland has the skills, experience, and trained technicians to manage mold, water, and fire damage issues, as well as other. Call (503) 283-3658 to set your individualized remediation processes in motion.

For more information about the City of Portland, Oregon visit:  https://www.portlandoregon.gov/

About Water Damage Restoration In Portland Homes

11/2/2017 (Permalink)

When your Portland home needs water damage restoration, SERVPRO can assist you with the needed work.

Water Damage Restoration

Many Portland homeowners who find damaged areas in their residence often try to patch the area up with store-bought repair materials. These items are typically only for temporary repairs, not permanent ones. Water can damage a home in various ways, each requiring its own solution.

When your Portland home needs water damage restoration, SERVPRO can assist you with the needed work. Our tools, machinery, and equipment help us in providing professional services for both large and small jobs. Because water damage spreads and grows larger, small affected areas should receive timely repair work. Prevention always requires less work and expense than what larger jobs need. Acting quickly instead of waiting for water damage to become more noticeable or problematic costs homeowners thousands extra.

Experts in restoration work can save you both time and money by doing the repairs the correct way, the first time. This eliminates the need for temporary materials, which restoration professionals need to remove before performing more permanent repairs.

SERVPRO technicians restore homes by removing sections full of water damage and then replacing the needed materials. Cleaning away the grime and grit that comes along with deterioration can revitalize some materials enough that replacement becomes unnecessary. Removing some materials leads to the discovery of additional damage on the wooden beams that make up the framework of a home.

Replacing structural supports with like materials restores the strength of the home's interior structure. Many homeowners experience an absence of creaking after this type of restoration. Window frames and doors become a bit more square once this happens, also, making them easier to open and close.

When water damage affects windows and doorways, reframing them can solve the problem. Cabinets can also become water-damaged and require repair work. Floors, walls, ceilings, and even your belongings can sustain damage from exposure to water. We can restore all of these to like-new condition for you.

Water, while necessary for life, can quickly and easily create damaged areas in any home. Our experts also have the skills needed to locate the water coming into your home, and then eliminating the water's source, protecting your home from future water damage. Call SERVPRO of Northwest Portland at (503) 283-3658 for our round-the-clock services.

Click here for more about Portland, Oregon.

Overflowing Water Brings Flood Damage to Portland Homes

10/25/2017 (Permalink)

Flooding destroys building structure quickly and from the bottom up. Contact SERVPRO for drying out, remediation efforts and restoration.

Our Technicians Follow the Water's Path to Find Any Pockets That Can Harbor Floodwaters in Your Home

Many natural bodies of water provide hours of fun and relaxation to Portland residents. If they overflow due to heavy rains, flooding can rush into homes and cause extensive damage. Mitigating such damage by professionals restores homes to pre-flood condition.

When residents find their floors soggy with water, flood damage in Portland is already beginning. Carpets become ruined quickly, and the flooring support underneath becomes at risk of becoming severely damaged. Walls made of stucco, drywall and other absorbent materials quickly wick water upwards, making two lines – flood line and a wavy one where moisture prevails.

SERVPRO professionals use pumps of various kinds to remove standing water. Switching to smaller units helps remove puddles inside usually unnoticed depressions. Afterward, we quickly remove the carpeting and padding. Setting up the machinery to dry out floors comes next. Walls that receive immediate attention can often remain standing instead of being torn away and replaced. We include the treatments needed to kill any pathogens, as well.

Because flooding inside a home happens on lower levels, many people become surprised at how muggy the air becomes inside their flooded home. Water continually attempts to find equilibrium and uses evaporation and condensation to achieve this state. Opening windows and doors after a flood can help the moisture exit your home to much drier air outside. The air movers used to dry out walls also keeps moisture from settling, and the desiccant machines trap the water molecules before they can condense elsewhere inside your home.

If flooding occurred inside your kitchen area, we can help restore this area to functioning capacity again. However, unlike other areas of your home where cleaning and removal of silt and other minute debris suffices, government regulations require the disposing of all foodstuffs. Contact with floodwater, no matter how temporary, renders those items inedible. In cans, there are too many tiny places where dangerous pathogens can hide, and the risk of contamination is extremely high. Bleach may render these pathogens inert, but it can also corrode the can and cause additional problems.

SERVPRO of Northwest Portland is ready to help you with flood damage when the Columbia or the Willamette overflow in our area. Calling (503) 283-3658 puts you in contact with our 24-hour service and begins the restoration process every flooded home needs.
 
For more information regarding Portland, click here

Cooking Fires And Subsequent Fire Damage In Your St. Johns Kitchen

10/10/2017 (Permalink)

Even if a kitchen fire blazes for only a short time and efforts to extinguish it succeed, the smoke can ruin your kitchen.

Fire Damage In Your Kitchen

A favorite activity of many residents in St. Johns, cooking lets us show off our skill and our personalities. It also brings friends and family together, teaches our children a vital but fundamental skill, and promotes our health.

St. Johns part-time chefs can protect their kitchens from fire damage by exercising caution when frying foods. Oils can quickly ignite, creating instantaneous flames that can spread quickly. If this happens, turn off the stove's burners as quickly as possible. Using water in attempts to extinguish such fires rarely ends well. Instead, cover the pot to suffocate the flames, or toss several boxes of baking soda on a blazing skillet, which can extinguish the fire, if you act quickly enough.

However, it takes a tremendous amount of baking soda to accomplish this feat. The mistaken use of baking powder, or worse, flour, can create even more problems, as these ignite when exposed to too much heat. Smoking heavily, oil gives off a warning sign when becoming too hot, so reducing the temperature can effectively prevent a grease fire.

Even if a kitchen fire blazes for only a short time and efforts to extinguish it succeed, the smoke can ruin your kitchen. However, the technicians at SERVPRO combine extensive experience with intensive training, so your home always receives the protection it deserves. We can clean your kitchen and adjacent areas in your home, so it sparkles once again. Making homes feel clean and bright again, so homeowners feel “Like it never even happened” makes our work fulfilling and highly worthwhile.

At times, structural damage to the home occurs because of a fire that raged out of control and spread, but we are always ready for such disasters. Cleaning these situations up to restoring your home through repairs or replacements makes it safe once again to enjoy cooking and providing others with delicious food from your kitchen. Removing the sooty deposits means no malodorous remnants remain to ruin the taste of your food, either.

SERVPRO of Northwest Portland can be contacted at our local number, (503) 283-3658, any day of the year, and at any hour. We care about those in our community and helping ensure that each family can engage in their daily activities without interruption remains one of our goals.

Click here for more about St. Johns.

Plan Ahead For Leaks And Prevent Mold Damage In Your Portland Coffee Shop

10/3/2017 (Permalink)

Portland coffee shops are at risk from leaking appliances such as dishwashers, seepage from windows or roofs, or burst pipes.

Prevent Mold Damage

Leaks can happen in any business. Portland coffee shops are at risk from leaking appliances such as dishwashers, seepage from windows or roofs, or burst pipes. After a leak, there is a genuine risk of mold damage, which is something no business owner wants. In particular, there is a risk of mold growing in food storage spaces which could lead to spoilage and the costly loss of your stock. That is why it is important to plan to prevent leaks and therefore mold damage in your business.

Mold damage is unsightly, and naturally, you want to take all the steps you can to prevent it happening in your Portland coffee shop. One way you can plan is by carrying out a risk assessment and putting guidelines in place for what to do in the event of a leak. The sooner you deal with water in your premises, the less chance there is of damp settling in and giving mold a place to grow.

The first step is a risk assessment. SERVPRO’s Emergency Ready Profile app is perfect for carrying out a risk assessment. Emergency Ready Plan is free and makes it easy to go through your business and highlight potential risks and problems, and then draw up a plan for what to do in an emergency.

Take a look at all the places water could enter, or leak or spill: Appliances, windows, doors, the basement, sinks, and faucets. Check for leaks or damage, and get necessary repairs done as soon as possible. Get your staff into the habit of cleaning up spills immediately.

Check out where your food is stored and make sure it is dry, so mold cannot form (the spores need moisture to grow). Plan how to keep food safe from damp in the event of a leak, perhaps by moving it to a different location in your store, or even to another location in the area.

SERVPRO is on hand to help dehumidify and dry your premises before mold has the chance to grow. Our IICRC-certified technicians use moisture probes and penetrating moisture meters to look for hidden patches of damp and make sure your premises is thoroughly dry. For help with mold prevention in Concordia, Kenton, Portsmouth, Piedmont and surrounding areas, call SERVPRO of Northwest Portland at (503) 283-3658 today.

To learn more about the city of Portland visit https://www.portlandoregon.gov/.

Timely Local Response, Providing Water Damage Restoration Services Throughout The Portland Area

9/12/2017 (Permalink)

Melting Snow Can Cause Water Damage in the Portland Area

Reduce Damages Caused by Water with Fast SERVPRO Service

While water itself is essential to our survival, the same is not true for your home in Portland. Too much water can create a variety of problems including corrosion, rust, and mold that have a major impact on your indoor living environment and the structural integrity of your building.  

Water damage restoration comes in handy when the building materials used to construct your Portland area home become exposed to water. These services involve using a licensed technician to repair and restore sections of your home damaged during an event. Making your property look new again, “Like it never even happened.”

It is important for you to seek professional help as soon as possible. However, it is also necessary to make informed decisions concerning your repairs, so you may also want access to someone who can confidently explain things to you.
SERVPRO technicians respond 24-hours a day, 7-days a week, regardless of when you need us, we are there. We take the time to explain every step of our process in detail, answer any questions, and address every concern you might have throughout the restoration process. The entire scope of service is presented to you, no surprises.

It helps to have access to a professional, local company, as availability plays a crucial role in your restoration. It is never good having to wait on someone who has to drive three hours between jobs to check on drying equipment or answer your call for help.

So, you might be happy to know that every SERVPRO franchise is locally owned and operated. Our office is run by people who live right here. All of our technicians are IICRC-industry certified, use the latest, most sophisticated equipment, and take serving the members of our community seriously.
If you are worried about your insurance coverage, or costs associated with your restoration, you can rest assured that we do everything possible to assist you with filing a successful claim and make it a point to provide you with the quality results you deserve.
 
Contact SERVPRO of Northwest Portland to begin your home’s restoration, today. Our fleet offers full-service solutions throughout Concordia, Kenton, and Piedmont as well. (503) 283-3658

Site of City Gov't click here.

Wildfire Damage from Smoke and Soot in the Portland Area

9/6/2017 (Permalink)

Trust SERVPRO for Smoke & Fire Damage Cleanup in the Portland Area

Odor Removal and Fire & Smoke Restoration Are SERVPRO Cornerstones of Service After Portland Wildfires

Residents of our community can be despondent and fearful as the wildfires of 2017 consume acres of scenic Oregon. Dozens of fires are currently burning, traveling swiftly and changing directions because of historic dry conditions and high winds. The possibility that your home or business could be at risk for significant smoke and soot damage is real.

Wildfires in the Cascades and the Columbia River Gorge create excessive amounts of ash, soot, and smoke, infiltrating buildings and coating vehicles and property. Even dwellings untouched by flames in the Portland area experience fire damage, soot and smoke deposits soiling the interiors of homes and adversely affecting indoor air quality. Our core business is fire damage restoration, and our crews are ready to help your home recover from this widespread disaster.

Smoke and soot damage is very corrosive, requiring a fast response. Our SERVPRO is a local company committed to the well-being of our community, and able to react quickly because of our nationwide network of franchises. We have access to technicians trained extensively in advanced smoke and soot cleanup techniques and a range of cutting edge equipment and tools that make our work crews even more efficient.

Managing the damage done by soot and smoke requires the experience and schooling possessed by our team of IICRC certified workers. These FST fire and smoke restoration technicians are deliberate in their choice of cleaning products and tools and tenacious in their quest to remove all traces of soiling due to the wildfires. Light coatings can be dry sponged, vacuumed and dusted away, while sticky soot layers respond better to careful scrubbing, sometimes with abrasives. We try to eliminate all stains, and when necessary, prime coat salvageable building materials. We also use immersion options for intricate articles like blinds that are hard to clean in other ways, and ultrasonic machines that must be operated by our certified technicians. For cleaning and storing possessions and belongings, we offer a pack-out service.

Our SERVPRO arsenal also includes odor-busting technology. A clean home is of little value if it smells strongly of smoke. Our deodorization specialists have many methods and tools at their disposal to eradicate even persistent odors. If thorough cleaning and sealing products only take the edge off a smoky smell, we move to airborne strategies like professional spray deodorants, thermal foggers, ozone machines and hydroxyl generators. You can rely on our OCT odor control trained technicians.

If your property needs wildfire damage restoration help, SERVPRO of Northwest Portland is eager and ready to lend a hand. Schedule an assessment at (503) 283-3658, and a well equipped and trained team of restoration specialists can arrive within hours.

Fire and First Responder Tips and Information Here

Why Portland Restaurants Take on More Water Damage than Other Businesses

9/3/2017 (Permalink)

The ERP Plan Can Reduce Water Damage and Closings for Portland Area Restaurants and Other Businesses

Water, Restaurants, and Damage?  Call SERVPRO

Restaurants typically have the highest water consumption of any class of business, leading not only to increased bills but also greater risk of water damage.

Portland restaurants experience small-scale water damage on a much more frequent basis than other local companies, causing minor but still troublesome headaches for the unprepared. While SERVPRO can help with mitigation and restoration services to keep the real impact on your business to a minimum, you should be prepared for the most common issues you may find yourself facing.
 
Clogged Drains
Whether it is in the restroom or the kitchen, clogged pipes and drains have the potential to cause a lot of water damage to your Portland restaurant very quickly. While establishments with timed faucets are typically resistant to these disasters, troubles can still arise due to carelessness or malfunction. Overflowing sinks and drains spill high volumes of water on the floor, causing permanent damage to flooring materials if not properly drained or cleaned up. Should this issue arise, be sure to shut the water off quickly to prevent further harm.
 
Burst or Torn Water Lines
Whether the water line is in the structure or an appliance, rips, and holes in pipes and tubes commonly create uncontrollable disasters. While aging kitchen equipment tends to be at the greatest risk, accidents can happen to even the newest and most premium appliances. Be sure to have sealant on-hand to patch up leaks quickly, and contact SERVPRO or an equipment technician as needed for further fixes.
 
Flooding
Serious flooding can happen to restaurants either from natural disasters or major water leaks, such as a busted water main. When this happens, a fast call to SERVPRO is critical, as calling us without delay ensures that we can find and repair the issue in a timely fashion and mitigate as much damage as possible. These cases typically develop into lengtheir, more challenging restoration processes, especially if we experience additional delays in the mitigation process. Our ERP, Emergency READY Profile Plan can help prevent, or at least mitigate, fire or water damage from closing your restaurant.
 
SERVPRO of Northwest Portland helps local businesses to survive and overcome even the worst disasters and damages. To enlist our aid, call us around the clock at (503) 283-3658.

Visit the Oregon Zoo for a great day, click.

Inadequate Gutters And Downspouts Cause Foundation Flood Damage In Portland

8/22/2017 (Permalink)

Portland Homeowners Rely on SERVPRO for Storm Damage Cleanup

SERVPRO Tips to Mitigate Storm Damage from Structural Defects

Storms that dump many inches of rain over the period of just a few hours expose your home to the risk of severe flooding inside your foundation. The causes of these storm-related outcomes focus on the condition and capacity of gutter and downspout systems as well as the possibility of seepage because of the supersaturated ground. Our crews train extensively to respond to these types of conditions, ready to turn back the clock and return your Portland house to you “Like it never even happened.”
 
Several days of incessant rains soak the ground surrounding your house. The water finds nowhere to go but through the cinder blocks into your foundation. As the pounding rain rolls off the roof into your gutters, it spills over, sending torrents of water over the edge of your foundation. We have answers to the flood damage afflicting your Portland home, dilemma, and you guarantee yourself a better result if you call for our services immediately without trying to manage the influx of water by yourself.
 
Our team ascertains that it is safe to work in the flooded basement, and we begin pumping out the water. We hit the ground running even if the power in your home is unavailable to use because of our powerful truck mounted submersible pumps and water extractors. Once the water level reduces, SERVPRO team members assess the condition of any mechanical systems and determine whether stored items or furnishings sustained flood damage. Cinder block walls are notorious for holding water within interior cells. Sophisticated scanning techniques find pockets of water, and we drill through mortar joints to release it. Air movers and dehumidifiers begin the process of drying the walls and floors.
 
SERVPRO does not leave you high and dry after completion of the job. We consult with you about the reasons for this destructive event. Water incursions through the walls of your foundation signal that the grading around your home may need review. Poorly performing gutters and downspouts may need an upgrade. We also work you through the insurance claim process as storm related flooding frequently is a covered instance.
 
SERVPRO of Northwest Portland is poised to perform when you call (503) 283-3658. No disaster is too big or too small for our professionals to lend their training and experience to meet your needs in Portland, St Johns, or even Concordia.

More about this city here.

Freeze Drying Restores Paperwork After Water Damage To Your Portland Law Firm

8/4/2017 (Permalink)

Water damage is one thing no law firm wants to handle.

Water Damaged Documents

Water damage is one thing no law firm wants to handle. It only takes a spell of severe weather, a burst pipe or even a leaking roof to leave your legal firm facing a costly cleanup operation. Even though so much work is performed by computer these days, many law firms still have lots of old paperwork and books that are not in digital form.

When the worst happens, and the books and archives of your Portland law firm suffer water damage, you might think that there is no way to restore them. However, that is not necessarily true. Swift action may be enough to save your valuable documents. That is why we recommend calling SERVPRO immediately, as time is of the essence when dealing with waterlogged paper items.

The first thing our IICRC-certified team does is freeze water damaged paperwork as quickly as possible. Fast freezing prevents further damage and gives the water damage restoration process the greatest chance of success. Next, we ship the books and papers to our restoration facility. We ship them in climate controlled conditions, and carefully log each item so you can relax knowing that your beloved items are in good hands.

We use our freeze drying chamber to carry out water damage restoration on your books and archives. The method is innovative and yet surprisingly simple. We use a powerful vacuum to draw any air out of the chamber. Meanwhile, we heat the chamber slowly to the correct temperature (below 32F). SERVPRO uses the right combination of pressure and temperature to dry materials using a process known as sublimation. We remove the frozen water as gas without it passing through a liquid phase, which means there is no further distortion or water damage to the paper. Freeze drying often eliminates the need for expensive re-binding of books. The process of freeze drying also brings dirt such as mud to the surface and makes it much easier to clean the paper.

Do not despair if your law library or client files are water damaged. Swift action and state of the art freeze drying can save your papers and books and restore them “Like it never even happened.” For help restoring damaged books, call SERVPRO of Northwest Portland at (503) 283-3658 today.

Click here for more about the city of Portland.

Humid Conditions: A Mold Damage Challenge For New Residents Of Portland

8/2/2017 (Permalink)

Mold damage to your Portland home may be unexpected if you are from a less humid place.

Mold Damage

Our area is identified as one of the ten most humid cities in the United States, although the ambient moisture does vary season to season. If our relative humidity levels result in problems with mildew or mold SERVPRO helps remediate the outbreak and educates homeowners on how to avoid problems in the future.

When you are new to an area, some challenges surprise a homeowner. Mold damage to your Portland home may be unexpected if you are from a less humid place. Mold requires a source of water, although it does not need to be a puddle or a leak. An interior humidity of over 70 percent by itself encouraged mold. We work with you to reduce the moisture content of the air within your home as well as managing the removal of current mold colonies.

SERVPRO employs the Environmental Protection Agency (EPA) protocols while remediating household mold. The area affected must be contained, usually by plastic sheeting protecting the rest of your home during the process. If the area is large, we bring in a negative pressure machine to remove any particles and otherwise contaminated air via filters and a system that pulls the tainted air out of the home, not to be recirculated. Our team suits up in personal protective gear when on-site.

We remove only the mold if it is on a non-porous surface. If the roots of the colony infiltrate building materials like drywall, insulation, or fabrics, among other things, we also cut the contaminated areas out. The moldy materials are bagged and disposed of per local regulations for hazardous substances. Our crews apply antimicrobial products to prevent recurrence.

SERVPRO knows mold returns if the moisture issue remains. Ventilation is one important process that minimizes mold growth, so we suggest furnishings be placed away from walls for easy air flow. Exhaust fans must run in high humidity areas like kitchens and bathrooms during cooking, showering, and other use. Dehumidifiers and, in warm weather, air conditioners reduce the air’s moisture. A level of 30 to 50 percent is the target, non-conducive to mold growth.

SERVPRO of Northwest Portland awaits questions and requests for help when mold damages your dwelling for any reason. Call (503) 283-3658 to schedule an inspection and creation of a mold remediation plan.

Visit https://www.portlandoregon.gov/ for more about Portland.

Fire Damage Can Affect More than Exterior Walls in a Portland Residence

7/31/2017 (Permalink)

SERVPRO Restores Portland Homes Damaged by Electrical Fires and More

Portland Fires Cause Problems to Wiring and Plumbing Inside Walls

Any size fire can be traumatizing, including small fires in the bathroom or kitchen, simply because of how quickly a fire can spread. Even smaller, more localized fires that are easily extinguished without help from the fire department can still pose problems later on, however. Fires do not have to become large before they can cause damage to the rest of the home.
 
The heat produced by the flames can also cause fire damage to Portland properties. When the wiring inside walls is affected by heat, this can cause damage to that wiring. If that installation happens to provide electricity to other rooms, the damage can cause problems later. Also, it might not only be the fire that creates a problem, but also any water that is used to extinguish a fire.
 
Firefighters' hoses blast water at a high-pressure level when battling fires, and this can produce enough of an impact that water becomes saturated inside walls and ceilings. Steam is produced in large amounts as water hits burning materials, traveling just as far as water can, and penetrating into locations even more easily than it does in its liquid form.
 
SERVPRO technicians are educated and trained in IICRC approved methods. We know that checking the wiring well can reveal any corroded areas in your home's electrical system. When corrosion is located, wiring must be replaced to ensure that there is no elevated risk of future fires. We work with qualified electricians, so your home receives the services required to restore everything promptly. When plumbing has been affected by fire or heat, we ensure that this aspect of your home is also repaired.
 
We know your family does not want to wait an additional week, or even a single day, longer than what they need to before returning home after a disaster as terrible as a house fire. Ensuring that plumbing, electrical wiring, and anything else that needs repair work is all done so that everything is finished around the same time is important to your family and us as well.
 
SERVPRO of Northwest Portland can be reached at any time, day or night, by calling our local number (503) 283-3658. We can help you and your family by restoring your home, so the fire soon becomes only a distant memory. "Like it never even happened."

Fires can have hidden monetary costs. click

Does Hidden Portland Mold Damage Need Remediation?

7/30/2017 (Permalink)

Poorly Sealed Window in a Portland Home Equals Excess Moisture Leading to Mold Growth--Call SERVPRO

Mold Stains and Patches Are Eliminated by SERVPRO

Mold does not need light to grow, just moisture and a surface that provides an organic food source. The wooden structure of your home provides cellulose, a perfect food source. Just a bit of moisture encourages mold spores to grow. SERVPRO assists with mold remediation behind walls, in attics, under flooring, or any other recess or covered place.
 
Your remodeling contractor found mold damage between the walls in your Portland bungalow during demolition to expand your kitchen. Our trained technicians used the Environmental Protection Agency (EPA) protocols to contain and remove the moldy material exposed due to the tear-out activity. The concern you have now is whether the mold extends into areas beyond the square-footage of the new doorway.
 
SERVPRO’s project manager works with your remodeling contractor and your insurance company to determine the extent of the mold remediation necessary. Ignoring potential mold colonies simply because they are unseen is risky for some reasons.
 
*Continued fungal growth threatens the structural integrity of your home as it consumes the wood making up the framework of your dwelling.

*Susceptible individuals may react adversely to mold, evident or hidden, particularly if they have allergies or specific sensitivity to the strains possibly growing inside the walls. Only a healthcare practitioner should advise you on the connection between mold and illness, but professional remediation of all colonies can improve air quality.

*Unchecked mold growth eventually becomes visible, extending through materials like gypsum board, wall paper, and more, spreading spores in all directions. Staining can become unsightly, especially in a newly remodeled kitchen.

*Mold often creates an unpleasant, musty odor that emanates from the cavities it occupies. Elimination of the smell requires remediation of the fungal proliferation.
 
Trust our mold remediation team to contain and remove any additional colonies. SERVPRO follows the best industry practices, using professional antimicrobial products to scrub down areas and HEPA filter-equipped air scrubbers and vacuums to clear the air and surfaces of excessive mold residues.
 
Mold also signals a moisture breach from a leak in your roof, plumbing, appliances, or excessive humidity. The SERVPRO team knows finding, containing and removing almost all of the active mold must be followed by detecting the source of the moisture. Failing to eliminate the water or moisture issue increases the risk of additional microbial infestations in the future. Although mold spores are always present, they pose little danger without water activation.
 
Rely on SERVPRO of Northwest Portland to remediate mold growth in any area of your home properly. Call (503) 283-3658 to set up an appointment for a consultation with one of our experienced estimators.

Information on Portland here.

How We Help Deodorize Your Portland Living Room After Water Damage

7/20/2017 (Permalink)

After Portland Post Water Removal SERVPRO Adds an Aromatic Treatment

SERVPRO Techniques for Odor Removal Post Water Intrusions

Water damage to your living room happens in the blink of an eye. It only takes a leak from an upstairs bathroom, and before you know it, you are struggling with water-logged carpets, wet furniture, and damp walls and floors.
 
SERVPRO is on hand to remove water immediately and remediate the water damage to your Portland home so you can resume daily life “Like it never even happened.” However, there is more to remediation than drying out the affected area: There is also the question of how to remove the unpleasant damp smell afterward.
 
Although water is odorless, water-logged rooms can soon start to give off a nasty, musty odor that makes the house smell bad. Clients have told us their biggest challenges following a water damage event is the lingering smell. That is why we train our technicians to tackle any residual odors and leave your home smelling as fresh and clean as it did before the incident.
 
Air scrubbers are very useful for dealing with damp smells. The machine draws in contaminated air and passes it through true HEPA filtration. HEPA filters are capable of catching particles down to 0.3 microns, thus removing smells and releasing clean air back into the room.
 
Wet fogging is useful for getting into all the little nooks and crannies where odors hide. We choose the most appropriate product to deodorize your affected areas, and the fogging machine releases the product as a very fine mist which penetrates even hard to reach corners.
 
Our IICRC-certified technicians know that it is important to check for small, hidden sources of damp smells. Sometimes there is a patch of carpet or a couch cushion that, despite being completely dry, smells a little bit musty. In such cases, we can hand spray disinfectant onto the affected area, or even inject small amounts of the product if spraying or other methods are not practical. For example, if it is not possible to lift up a wet carpet, it is possible to inject deodorization products into it to remove the smell and freshen the carpet.
 
SERVPRO understands the importance of restoring your home quickly. That is why we end every deodorization session by positioning powerful venting box fans to help remove odors and ensure your room smells fresh once more.
 
For help removing damp smells from your home, call SERVPRO of Northwest Portland at (503) 283-3658 today.

Here is more about Portland.

Multnomah County Residents: Follow These Mold Safety Tips If You Suspect Mold

2/17/2017 (Permalink)

Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb or attempt to remove it. You can inadvertently spread the mold infestation throughout your entire home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

·         Do not go into areas affected with mold.

·         Turn off the HVAC system and fans to prevent further spread of microscopic mold spores.

·         Contact SERVPRO of Northwest Portland for mold remediation services.

What Not to Do:

·         Do not physically touch or disturb the mold.

·         Do not blow or cause air to be blown across any surfaces with visible or suspected mold growth.

·         Do not attempt to dry the area yourself.

·         Do not spray bleach or other similar disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Northwest Portland specializes in mold cleanup and restoration, in fact, it is one of the cornerstones of our business. Our crews are highly trained restoration professionals that use specialized state of the art equipment and time proven techniques to properly remediate your mold problem as quickly and as safely as possible.

If You See Signs of Mold infestation, Call Us as soon as possible – (503) 283-2658. SERVPRO of NW Portland is here to help 24/7.

NW Portland Area Residents: We provide immediate service day or night!

12/28/2016 (Permalink)

NW Portland Area Residents: We provide immediate service day or night!

SERVPRO of NW Portland provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in the Multnomah County area.

We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 503-283-3658 SERVPRO of NW Portland

Residential Services

Whether your Multnomah County home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Cleaning Services
• Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property in the Multnomah County Area. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

http://www.SERVPROnorthwestportland.com/commercial-restoration-cleaning

• Commercial Water Damage Restoration
• Commercial Fire Damage Restoration

When Storms or Floods hit Multnomah County, SERVPRO of Northwest Portland is ready!

12/28/2016 (Permalink)

Our highly trained crews are ready to respond 24/7 to storm or flood damage in the Portland Area.

SERVPRO of Northwest Portland specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit in the Multnomah County Area, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams http://www.SERVPROnorthwestportland.com/emergency-restoration that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today (503) 283-2658 SERVPRO of NW Portland 

Our Highly Trained Restoration Specialists can restore your Portland Area Home

12/23/2016 (Permalink)

We are an IICRC Certified Firm

SERVPRO of Northwest Portland is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Northwest Portland

SERVPRO of Northwest Portland specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our Friendly and Talented Crew - http://www.SERVPROnorthwestportland.com/employee-photos

Certifications

• RRRP - Lead-Based Paint Activities and Renovation
• AMRT - Applied Microbial Remediation Technician
• ASD - Applied Structural Drying Technician
• CCT - Carpet Cleaning Technician
• SRT - Fire & Smoke Damage Restoration Technician
• IICRC Certified Firm
• UFT - Upholstery & Fabric Cleaning Technician
• WRT - Water Damage Restoration Technician
• ECTP - Employee Certification Training Program

Faster to your Portland Area Water Damage Event

11/30/2016 (Permalink)

SERVPRO of Northwest Portland provides 24 hour fire and water damage restoration service in the Multnomah County area.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Northwest Portland provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO of Northwest Portland arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (503) 283-3658

Water Damage Timeline

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.
• Water is absorbed into walls, floors, upholstery, and belongings.
• Furniture finishes may bleed, causing permanent staining on carpets.
• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.
• Metal surfaces begin to tarnish.
• Furniture begins to swell and crack.
• Dyes and inks from cloth and paper goods spread and stain.
• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.
• Doors, windows, and studs swell and warp.
• Metal begins to rust and corrode.
• Furniture warps and shows signs of mold.
• Paint begins to blister.
• Wood flooring swells and warps.
• Serious biohazard contamination is possible.

More Than 1 Week:

• Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
• Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Northwest Portland 

SERVPRO of Northwest Portland specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our Friendly and Talented Crew - http://www.SERVPROnorthwestportland.com/employee-photos

Certifications

• RRRP - Lead-Based Paint Activities and Renovation
• AMRT - Applied Microbial Remediation Technician
• ASD - Applied Structural Drying Technician
• CCT - Carpet Cleaning Technician
• SRT - Fire & Smoke Damage Restoration Technician
• IICRC Certified Firm
• UFT - Upholstery & Fabric Cleaning Technician
• WRT - Water Damage Restoration Technician
• ECTP - Employee Certification Training Program

Doernbecher Children's Hospital Toy Drive

11/21/2016 (Permalink)

Spread some holiday cheer this year to a local boy or girl.

Help us spread some Holiday cheer to children in need. SERVPRO of Northwest Portland is organizing a Toy Drive for Doernbecher Children’s Hospital. They are a great hospital that does amazing work in the community and we want to celebrate their work by collecting toys for children and their families. You can help by bringing a new, unwrapped toy for boys and girls ages 0-18 to the following locations:

SERVPRO of NW Portland & Lake Oswego/ West Linn 2725 NE Columbia Blvd, Portland, OR 97211

State Farm Insurance 4946 N Vancouver Ave., Portland, OR 97217

State Farm Insurance 14095 NW Cornell Rd., Portland, OR 97229

KIN Living Office 139 SE Taylor St., Portland, OR 97214

240 Clay Building 240 SE Clay St., Portland, OR 97214

If you have any questions please give us a call at 503-283-3658.

Portland Area Smoke and Soot Cleanup

11/11/2016 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Portland Area Home

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

• Hot smoke migrates to cooler areas and upper levels of a structure.
• Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
• The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–dry and wet. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Northwest Portland will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

• Different Types of Smoke

• Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

• Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

• Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy, respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today – (503) 283-3658 SERVPRO of Northwest Portland

#SERVPRONWPortland #SERVPROLakeOswego #SERVPRO #HereToHelp #LikeItNeverEvenHappened

"Live Burn" Event

11/2/2016 (Permalink)

SERVPRO of NW Portland helps clean up debris after burn event.

LP Building Products, along with Portland Fire & Rescue and SERVPRO of NW Portland conducted a Live Burn demonstration at Colwood Golf Center in Portland on October 13, 2016.  The purpose of the demonstration was to show a side-by-side comparison of LP® FlameBlock® Fire-Rated OSB Sheathing vs. regular OSB sheathing.  The demonstration highlights the superior qualities of LP® FlameBlock® Fire-Rated OSB Sheathing which is ICC-certified, has a Class A and 30-Minute Flame Spread Rating (ASTM E84, UL 723), combines flame-spread resistance and burn-through resistance and has 15-Minute Thermal Barrier Protection (UBC 26-2).

Portland Fire & Rescue was in charge of conducting, monitoring and completing the burn and utilized the opportunity as a training exercise.  SERVPRO of NW Portland, a leading provider of Fire Damage Restoration, was asked to participate in the burn event and assist in the cleanup and disposal of the charred remnants of the two structures after the demonstration was finished.  Despite the rainy weather, many LP clients and members of the property insurance industry were in attendance to view the demonstration.

#SERVPRONWPortland #SERVPROLakeOswego #SERVPRO #HereToHelp #LikeItNeverEvenHappened

Does Your Portland Home Have A Mold Problem?

9/8/2016 (Permalink)

Mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

• Mold is present almost everywhere, indoors and outdoors.
• Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
• Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
• Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
• Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
• Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (503) 283-3658 - SERVPRO of Northwest Portland

#SERVPRONWPortland #SERVPROLakeOswego #SERVPRO #HereToHelp #LikeItNeverEvenHappened

Restoring Your Portland Area Commercial Property After A Water Damage Event

9/8/2016 (Permalink)

Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at commercial properties in the Portland Area are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need. #SERVPRONWPortland #SERVPROLakeOswego #SERVPRO #HereToHelp #LikeItNeverEvenHappened

About SERVPRO of Northwest Portland

SERVPRO of Northwest Portland specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our Friendly and Professional Crew

Certifications

• IICRC Certified Firm
• WRT - Water Damage Restoration Technician
• ASD - Applied Structural Drying Technician
• SRT - Fire & Smoke Damage Restoration Technician
• AMRT - Applied Microbial Remediation Technician
• RRRP - Lead-Based Paint Activities and Renovation
• UFT - Upholstery & Fabric Cleaning Technician
• ECTP - Employee Certification Training Program
• CCT - Carpet Cleaning Technician

Multnomah County 24 Hour Emergency Water Damage Service

8/25/2016 (Permalink)

SERVPRO of Northwest Portland provides 24 hour fire and water damage restoration service in the Multnomah County area.

SERVPRO of Northwest Portland is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help Call Today – (503) 283-3658

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Northwest Portland has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Northwest Portland

SERVPRO of Northwest Portland specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our Friendly and Talented Crew

SERVPRO of NW Portland Mobilizes to Help Louisiana Flood Victims

8/24/2016 (Permalink)

Have Storm or Flood Damage? Call SERVPRO of NW Portland & SERVPRO of Lake Oswego/West Linn at (503) 283-3658

As floods ravage the State of Louisiana the team of professionals from SERVPRO of Northwest Portland jump into action to help Louisiana flood damage victims.

Louisiana Officials Say: At least 13 killed and 30,000 rescued following severe Louisiana weather. With more than 40,000 homes being affected, the Red Cross said this is the U.S.'s worst natural disaster since Superstorm Sandy in 2012. Gov. John Bel Edwards declared a state of emergency on Friday.

Our team of professionals loaded vehicles and a couple trailers with the proper equipment needed and headed to Louisiana early Thursday morning to assist the people of Louisiana in the aftermath and cleanup of this massive storm. After 4 long days of driving, they arrived and had boots on the ground ready to help.

#SERVPRONWPortland #SERVPROLakeOswego #SERVPRO #HereToHelp 

Check out our new signage

5/29/2015 (Permalink)

Signage goes up at SERVPRO of Northwest Portland, SERVPRO of Lake Oswego/West Linn new building

SERVPRO of Northwest Portland, Lake Oswego/West Linn is so excited to see the signage going up at our new 20,000 sf building located at 2725 NE Columbia Blvd in Portland, OR.